Cx Operations Manager Jobs in Ridgefield, WA (NOW HIRING)

Industry/Sector

Not Applicable

Specialism

Oracle

Management Level

Director

Job Description & Summary

The Opportunity
As an Oracle Fusion Field Service Implementation Director, you will lead the implementation and configuration of Oracle's suite of applications, focusing on managing the entire customer journey from lead generation to revenue realization. Within our Digital Core Modernisation practice, you will work with Oracle's tools to enhance client operations and drive strategic objectives. As a Director, you will set the strategic direction and lead business development efforts, making impactful decisions and overseeing multiple projects while maintaining executive-level client relations. You will be instrumental in driving business growth, shaping client engagements, and mentoring future leaders, all while upholding PwC's reputation for quality, integrity, and inclusion.
In this role at PwC, you will develop new ideas and solutions, promote technological advances, and create an environment where people and technology thrive together. You will identify market gaps and convert opportunities into successes for the firm, adhering to professional and technical standards. Your leadership will foster a culture of continuous improvement and innovation, maximizing client satisfaction and leveraging the collective strength of the PwC Network.
Responsibilities
- Leading the implementation and configuration of Oracle Fusion Field Service solutions to optimize client operations
- Driving business growth by identifying market gaps and converting opportunities into successful engagements
- Mentoring teams to cultivate potential and foster a collaborative environment across the PwC Network
- Translating strategic vision into actionable plans that inspire and guide client engagements
- Promoting technological advances and creating environments where people and technology thrive together
- Developing innovative ideas and solutions to enhance client satisfaction and operational efficiency
- Overseeing multiple projects and maintaining executive-level client relations to uphold PwC's reputation
- Utilizing Oracle's suite of applications to manage the customer journey from lead generation to revenue realization
- Collaborating with business leaders to address client needs and deliver tailored software solutions
- Validating data integrity, security, and compliance within Oracle applications and frameworks
What You Must Have
- At least a Bachelor's degree
- At least 8 years of experience
What Sets You Apart
- Preference for a Master's or Masters of Business Administration degree in at least one of the following fields of study: Business Administration/Management, Marketing, Commerce, Finance, Management Information Systems, Computer and Information Science
- Demonstrating proficiency in Oracle Field Services Cloud (OFSC)
- Utilizing strategic mindset to drive business growth
- Leading client engagements with a focus on Oracle CX
- Promoting technological advances in Oracle solutions
- Cultivating potential through mentoring and leadership
- Translating vision into actionable strategies

Travel Requirements

Up to 60%

Job Posting End Date

The salary range for this position is: $155,000 - $410,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glanceAs PwC is anequal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.Learn more about how we work: https://pwc.to/how-we-workFor only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines