CX Manager
Chattanooga, TN · On-site
The CX Operations Manager is the day-to-day engine of our customer experience team -- the person who ensures our agents are showing up, performing, growing, and staying. You'll own the performance ...
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CX Manager
Chattanooga, TN · On-site
The CX Operations Manager is the day-to-day engine of our customer experience team -- the person who ensures our agents are showing up, performing, growing, and staying. You'll own the performance ...
CX Manager
Chattanooga, TN · On-site
The CX Operations Manager is the day-to-day engine of our customer experience team - the person who ensures our agents are showing up, performing, growing, and staying. You'll own the performance ...
CX Manager
Chattanooga, TN · On-site
The CX Operations Manager is the day-to-day engine of our customer experience team - the person who ensures our agents are showing up, performing, growing, and staying. You'll own the performance ...
Manage, mentor, and develop team members while overseeing staffing and workload planning * Ensure technical quality, performance standards, and process consistency across projects * Provide senior ...
Manage, mentor, and develop team members while overseeing staffing and workload planning * Ensure technical quality, performance standards, and process consistency across projects * Provide senior ...
Warby Parker is on the lookout for an Associate Manager, CX Workforce Operations to elevate our best-in-class customer experience workforce operations. In this role, you will own workforce management ...
Warby Parker is on the lookout for an Associate Manager, CX Workforce Operations to elevate our best-in-class customer experience workforce operations. In this role, you will own workforce management ...
Warby Parker is on the lookout for an Associate Manager, CX Workforce Operations to elevate our best-in-class customer experience workforce operations. In this role, you will own workforce management ...
Warby Parker is on the lookout for an Associate Manager, CX Workforce Operations to elevate our best-in-class customer experience workforce operations. In this role, you will own workforce management ...
The CX Manager works across business, operations, and technology partners to translate customer insights, experience data, and Voice of the Customer feedback into actionable opportunities that ...
The CX Manager works across business, operations, and technology partners to translate customer insights, experience data, and Voice of the Customer feedback into actionable opportunities that ...
Warby Parker is on the lookout for an Associate Manager, CX Workforce Operations to elevate our best-in-class customer experience workforce operations. In this role, you will own workforce management ...
Warby Parker is on the lookout for an Associate Manager, CX Workforce Operations to elevate our best-in-class customer experience workforce operations. In this role, you will own workforce management ...
Product Experience Owner - Verint Operations Manager
Memphis, TN · On-site
$80K - $115K/yr
Own and manage the operational roadmap for Verint Operations Manager, including workflow ... Act as the primary liaison between CX stakeholders and Technology Product Owners, ensuring shared ...
Product Experience Owner - Verint Operations Manager
Memphis, TN · On-site
$80K - $115K/yr
Own and manage the operational roadmap for Verint Operations Manager, including workflow ... Act as the primary liaison between CX stakeholders and Technology Product Owners, ensuring shared ...
The Sr. CX Manager works across business, operations, and technology partners to translate customer insights, experience data, and Voice of the Customer feedback into actionable opportunities that ...
New
The Sr. CX Manager works across business, operations, and technology partners to translate customer insights, experience data, and Voice of the Customer feedback into actionable opportunities that ...
New
Analyst CX
Brentwood, TN · Hybrid
The Analyst CX helps account managers, operational leaders, and customers turn data into meaningful insights. Responsible for collecting, organizing, and analyzing information from multiple sources ...
Analyst CX
Brentwood, TN · Hybrid
The Analyst CX helps account managers, operational leaders, and customers turn data into meaningful insights. Responsible for collecting, organizing, and analyzing information from multiple sources ...
Analyst CX
Brentwood, TN · On-site
The Analyst CX helps account managers, operational leaders, and customers turn data into meaningful insights. Responsible for collecting, organizing, and analyzing information from multiple sources ...
Analyst CX
Brentwood, TN · On-site
The Analyst CX helps account managers, operational leaders, and customers turn data into meaningful insights. Responsible for collecting, organizing, and analyzing information from multiple sources ...
We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences ... Responsible for managing daily production goals, KPI management, and other projects as needed to ...
We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences ... Responsible for managing daily production goals, KPI management, and other projects as needed to ...
We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences ... Responsible for managing daily production goals, KPI management, and other projects as needed to ...
We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences ... Responsible for managing daily production goals, KPI management, and other projects as needed to ...
We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences ... Responsible for managing daily production goals, KPI management, and other projects as needed to ...
We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences ... Responsible for managing daily production goals, KPI management, and other projects as needed to ...
Manage CX schedule and coordinate support needed from Field Superintendents, QA/QC staff, CX Engineers. * Coordinate with Operations Team and Project Management team on schedule, budget, training ...
Manage CX schedule and coordinate support needed from Field Superintendents, QA/QC staff, CX Engineers. * Coordinate with Operations Team and Project Management team on schedule, budget, training ...
Manage CX schedule and coordinate support needed from Field Superintendents, QA/QC staff, CX Engineers. * Coordinate with Operations Team and Project Management team on schedule, budget, training ...
Manage CX schedule and coordinate support needed from Field Superintendents, QA/QC staff, CX Engineers. * Coordinate with Operations Team and Project Management team on schedule, budget, training ...
Commissioning Manager
Clarksville, TN · On-site
Manage CX schedule and coordinate support needed from Field Superintendents, QA/QC staff, CX Engineers. * Coordinate with Operations Team and Project Management team on schedule, budget, training ...
Commissioning Manager
Clarksville, TN · On-site
Manage CX schedule and coordinate support needed from Field Superintendents, QA/QC staff, CX Engineers. * Coordinate with Operations Team and Project Management team on schedule, budget, training ...
Manage CX schedule and coordinate support needed from Field Superintendents, QA/QC staff, CX Engineers. * Coordinate with Operations Team and Project Management team on schedule, budget, training ...
Manage CX schedule and coordinate support needed from Field Superintendents, QA/QC staff, CX Engineers. * Coordinate with Operations Team and Project Management team on schedule, budget, training ...
Manage CX schedule and coordinate support needed from Field Superintendents, QA/QC staff, CX Engineers. * Coordinate with Operations Team and Project Management team on schedule, budget, training ...
Manage CX schedule and coordinate support needed from Field Superintendents, QA/QC staff, CX Engineers. * Coordinate with Operations Team and Project Management team on schedule, budget, training ...
Commissioning Manager
Clarksville, TN · On-site
Manage CX schedule and coordinate support needed from Field Superintendents, QA/QC staff, CX Engineers. * Coordinate with Operations Team and Project Management team on schedule, budget, training ...
Commissioning Manager
Clarksville, TN · On-site
Manage CX schedule and coordinate support needed from Field Superintendents, QA/QC staff, CX Engineers. * Coordinate with Operations Team and Project Management team on schedule, budget, training ...
Cx Operations Manager information
See Tennessee salary details
$28.1K - $35.4K
20% of jobs
$37.2K is the 25th percentile. Wages below this are outliers.
$35.4K - $42.6K
20% of jobs
The median wage is $47.9K / yr.
$42.6K - $49.8K
14% of jobs
$49.8K - $57K
9% of jobs
$57K - $64.2K
11% of jobs
$65.7K is the 75th percentile. Wages above this are outliers.
$64.2K - $71.5K
6% of jobs
$71.5K - $78.7K
6% of jobs
$78.7K - $85.9K
4% of jobs
$85.9K - $93.1K
3% of jobs
$93.1K - $100.3K
2% of jobs
$100.3K - $107.6K
4% of jobs
$28.1K
$57.6K
$107.6K
How much do cx operations manager jobs pay per year?
As of Jul 26, 2026, the average yearly pay for cx operations manager in Tennessee is $57,594.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,200.00 and $70,300.00 per year, depending on experience, location, and employer.
What cities in Tennessee are hiring for Cx Operations Manager jobs? Cities in Tennessee with the most Cx Operations Manager job openings:
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 17 days ago
Job description
Benefits
- Healthcare coverage that includes medical, dental, and vision plans
- Health Savings Account eligibility
- Short-term disability plan available after the 30-day waiting period
- Free 24/7 access to TextCare for medical support
- Retirement plan with employer match, available after six months for employees age 21 or older
- Paid parental leave
- Paid time off, accrued bi-weekly
ABOUT THIS ROLE
We're building the CX organization from the ground up, and this is one of the most important hires we'll make. The CX Operations Manager is the day-to-day engine of our customer experience team — the person who ensures our agents are showing up, performing, growing, and staying.
You'll own the performance management infrastructure for a team of approximately 20 agents working alongside a QA/Training Lead and reporting directly to the VP of CX. This is not a passive management role. We need someone who coaches hard, holds the line on standards, and genuinely invests in the people they lead.
If you've managed a CX team before and left it better than you found it — in performance, in culture, and in retention — we want to talk to you.
WHAT YOU’LL OWN
- Day-to-day performance management of all CX agents across in-house and outsourced channels
- Directly manage 3-5 team leads and ensure every agent receives consistent 1:1 guidance and coaching to meet Legacybox standards
- Scheduling, attendance, and adherence — managed with accountability and human judgment
- Onboarding and ramp for new agents in partnership with the QA/Training Lead
- Real-time floor presence during peak hours — you know what's happening on the team at all times
- Escalation handling and agent empowerment — removing friction so agents can solve problems without unnecessary gatekeeping
- Metrics ownership: you track individual and team performance against CSAT, TPH, FCR, and revenue KPIs daily
- Hiring support: participate in interviews and help build the team around you
- Culture: you set the tone. Our agents are brand ambassadors, not ticket counters, and you reinforce that every day
WHAT “GREAT” LOOKS LIKE
- Agents have regular 1:1s, clear performance profiles, and know exactly what excellence looks like
- Attendance and scheduling issues are seamlessly managed, and our channels are always appropriately staffed
- No customer waits on hold in our phone and chat channels during business hours
- The team's satisfaction rating is above average
- Every agent is meeting our performance standards from CSAT, FTR, TRT, and NPS as well as retention and conversion goals.
- Your team earns a reputation for exceeding customer expectations and not just meeting them
WHAT YOU’LL BRING
- 4+ years managing a customer-facing team, preferably in a digitally-native or DTC environment
- Proven track record of improving agent performance through coaching, not just policy enforcement
- Experience managing multi-site or multi-vendor CX operations
- Comfort with helpdesk and telephony platforms — Gorgias and Aircall experience a strong plus
- A developmental management philosophy that focuses on developing great talent — you believe in people and you prove it
- Strong data instincts: you track what matters and use it to make decisions and make your case
- High standards and high empathy — you hold the line without losing the human
- Excellent written and verbal communication; you can give direct feedback without burning trust
- Customer obsession and passion for the brand. This is a mission-focused company, and you need to be its biggest cheerleader
A NOTE ON CULTURE
We're building something here. Our customers trust us with their most irreplaceable memories. We treat that trust like the privilege it is. If that means something to you, you'll fit right in.
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About Legacybox
Sourced by ZipRecruiter
Industry
Manufacturing
Company size
51 - 200 Employees
Headquarters location
Chattanooga, TN, US
Year founded
2012