We are a team of strategists, data scientists, operators, creatives, designers, engineers, and ... Conversational Agents (formerly Dialogflow CX), GECX Agent Assist or GECX Quality AI ...
We are a team of strategists, data scientists, operators, creatives, designers, engineers, and ... Conversational Agents (formerly Dialogflow CX), GECX Agent Assist or GECX Quality AI ...
Cx Engineer information
See Kentucky salary details
$59K is the 25th percentile. Wages below this are outliers.
$51.7K - $59.1K
25% of jobs
The median wage is $66.1K / yr.
$59.1K - $66.5K
26% of jobs
$66.5K - $73.9K
6% of jobs
$73.9K - $81.4K
8% of jobs
$87.5K is the 75th percentile. Wages above this are outliers.
$81.4K - $88.8K
11% of jobs
$88.8K - $96.2K
11% of jobs
$96.2K - $103.6K
6% of jobs
$103.6K - $111.1K
4% of jobs
$111.1K - $118.5K
1% of jobs
$118.5K - $125.9K
0% of jobs
$125.9K - $133.3K
1% of jobs
$51.7K
$78.6K
$133.3K
How much do cx engineer jobs pay per year?
As of Aug 12, 2026, the average yearly pay for cx engineer in Kentucky is $78,611.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $91,200.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a CX engineer, and why are they important?
To thrive as a CX (Customer Experience) Engineer, you need expertise in customer journey mapping, data analysis, and a solid understanding of UX/UI principles, typically supported by a degree in engineering, computer science, or a related field. Familiarity with CRM platforms, analytics tools like Google Analytics or Adobe Analytics, and certifications such as CXPA or Six Sigma are often required. Strong problem-solving, communication, and collaboration skills help you address customer issues and work effectively across teams. These skills ensure that customer experiences are optimized, leading to higher satisfaction and business growth.
What is a CX engineer?
A Cx Engineer, or Commissioning Engineer, is a professional responsible for ensuring that building systems—such as HVAC, electrical, and plumbing—are designed, installed, tested, and functioning according to project requirements. They oversee the commissioning process, which involves verifying and documenting that building systems perform efficiently and as intended. Cx Engineers collaborate closely with architects, contractors, and facility managers to deliver quality assurance and optimal building performance. Their role is crucial for energy efficiency, occupant comfort, and regulatory compliance.
What is the difference between Cx Engineer vs UX Designer?
| Aspect | Cx Engineer | UX Designer |
|---|---|---|
| Credentials | Typically requires engineering or technical certifications, knowledge of customer experience tools | Requires design, psychology, or human-computer interaction degrees or certifications |
| Work Environment | Works closely with product, engineering, and customer support teams to improve customer interactions | Focuses on user research, wireframing, prototyping, and visual design |
| Industry Usage | Common in tech, SaaS, and customer service industries | Widely used in digital product design, web development, and app development |
The main difference is that Cx Engineers focus on technical aspects of customer experience, often involving data analysis and system improvements, while UX Designers concentrate on designing user interfaces and enhancing overall user satisfaction. Both roles aim to improve customer interactions but approach it from different perspectives and skill sets.
How does a CX engineer typically interact with project stakeholders during the commissioning process?
Cx Engineers, or Commissioning Engineers, regularly collaborate with a wide range of stakeholders including design teams, contractors, facility managers, and clients to ensure building systems are installed and operate according to the owner's requirements. They facilitate meetings, provide technical guidance, and communicate findings through detailed reports and commissioning plans. This role requires strong interpersonal skills to coordinate issue resolution and keep all parties aligned on project goals, making effective communication a key part of daily responsibilities.
Full-time
Re-posted 18 days ago
Deloitte rating
8.2
Based on 92 frontline employees who took The Breakroom Quiz
45th of 150 rated financial services
Job description
Google Gemini, Manager, Technical Transformation
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.
Recruiting for this role ends on December 31, 2026.
Work you'll do
A Technical Manager is responsible for the design of our Google Gemini services, project management and delivery oversight of our onshore and offshore development teams. This role builds and manages teams, advises clients on best practices in Google Gemini services, ensures quality on projects, and identifies new sales opportunities at existing clients.
- Client Management: Manage day to day interactions with senior clients and sponsors.
- Delivery: Manage and deliver components of client engagements that identify, design, and implement technology and creative business solutions for large companies. Responsibilities include, among others, managing teams in the identification of business requirements, functional design, process design (including scenario design, process flow mapping), user story development, prototyping, testing, data migration, preparation for cutover, cutover, training, and defining support procedures.
- Business Development: Develop and maintain contact with top decision makers at key clients; organize and help drive pursuit teams; participate and lead aspects of the proposal development process; contribute to the development of proposal scope and pricing strategies.
- People Development: Perform the role of a resource coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities; provide leadership and support for delivery teams and staff in local offices.
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationship
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to mentor and provide clear guidance to others
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
- Minimum of 8 years of consulting or industry
- Minimum of two years hands-on/end-to-end delivery with GCP Gemini Enterprise for Customer Experience (GECX; formerly Customer Engagement Suite or CES)
- At least two years experience with GECX Self-service with Conversational Agents (formerly Dialogflow CX), GECX Agent Assist or GECX Quality AI, Conversational Insights, Big Query & Looker for contact center performance analytics for end-to-end delivery experience
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
- A Bachelor's degree (BS or BA)
Preferred
- Master's/advanced degree in the area of specialization
- Experience with Five9 or Genesys
- Experience carrying a business development quota for consulting work, ramping up pursuit teams and leading business development pursuits end-to-end.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $134,500 to $265,100.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Qualifications:
Google Gemini, Manager, Technical Transformation
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.
Recruiting for this role ends on December 31, 2026.
Work you'll do
A Technical Manager is responsible for the design of our Google Gemini services, project management and delivery oversight of our onshore and offshore development teams. This role builds and manages teams, advises clients on best practices in Google Gemini services, ensures quality on projects, and identifies new sales opportunities at existing clients.
- Client Management: Manage day to day interactions with senior clients and sponsors.
- Delivery: Manage and deliver components of client engagements that identify, design, and implement technology and creative business solutions for large companies. Responsibilities include, among others, managing teams in the identification of business requirements, functional design, process design (including scenario design, process flow mapping), user story development, prototyping, testing, data migration, preparation for cutover, cutover, training, and defining support procedures.
- Business Development: Develop and maintain contact with top decision makers at key clients; organize and help drive pursuit teams; participate and lead aspects of the proposal development process; contribute to the development of proposal scope and pricing strategies.
- People Development: Perform the role of a resource coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities; provide leadership and support for delivery teams and staff in local offices.
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationship
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to mentor and provide clear guidance to others
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
- Minimum of 8 years of consulting or industry
- Minimum of two years hands-on/end-to-end delivery with GCP Gemini Enterprise for Customer Experience (GECX; formerly Customer Engagement Suite or CES)
- At least two years experience with GECX Self-service with Conversational Agents (formerly Dialogflow CX), GECX Agent Assist or GECX Quality AI, Conversational Insights, Big Query & Looker for contact center performance analytics for end-to-end delivery experience
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
- A Bachelor's degree (BS or BA)
Preferred
- Master's/advanced degree in the area of specialization
- Experience with Five9 or Genesys
- Experience carrying a business development quota for consulting work, ramping up pursuit teams and leading business development pursuits end-to-end.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $134,500 to $265,100.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Education:Bachelor's DegreeEmployment Type: