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Cx Designer Jobs in Washington (NOW HIRING)

Medallia

Social Media Manager

Mclean, VA · On-site

... designed to thrive on LinkedIn and beyond. * Lead Executive Social Presence: Partner closely with ... Mine Social & CX Intelligence: Actively monitor Reddit, CX forums, LinkedIn threads, and industry ...

Medallia, Inc.

Social Media Manager

Mclean, VA · On-site

... designed to thrive on LinkedIn and beyond. * Lead Executive Social Presence: Partner closely with ... Mine Social & CX Intelligence: Actively monitor Reddit, CX forums, LinkedIn threads, and industry ...

Medallia

Social Media Manager

Mclean, VA · On-site

$111 - $178/hr

... designed to thrive on LinkedIn and beyond. * Lead Executive Social Presence: Partner closely with ... Mine Social & CX Intelligence: Actively monitor Reddit, CX forums, LinkedIn threads, and industry ...

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Cx Designer information

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How much do cx designer jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for cx designer in Washington is $56.15, according to ZipRecruiter salary data. Most workers in this role earn between $30.48 and $70.24 per hour, depending on experience, location, and employer.

What is a Cx Designer?

A CX (Customer Experience) Designer focuses on creating seamless, engaging, and user-friendly experiences across all customer touchpoints. They analyze customer journeys, identify pain points, and design solutions that enhance satisfaction and loyalty. Their role often involves collaboration with UX/UI designers, researchers, and business teams to ensure a cohesive and effective experience.

What are the typical day-to-day responsibilities of a Cx Designer?

Cx Designers are responsible for mapping and analyzing the end-to-end customer journey, identifying pain points, and collaborating with cross-functional teams to create solutions that enhance customer satisfaction. A typical day may involve conducting user research, facilitating workshops with stakeholders, developing prototypes, and testing new design concepts. They often work closely with product managers, developers, and marketing teams to ensure a cohesive customer experience across all touchpoints. This dynamic environment requires adaptability, creativity, and a continuous focus on improving the overall customer experience.

What are the key skills and qualifications needed to thrive in the Cx Designer position, and why are they important?

To thrive as a Cx Designer, you need expertise in user experience (UX) and customer journey mapping, typically backed by experience in design thinking and a degree in UX, graphic design, or a related field. Familiarity with tools such as Figma, Sketch, Adobe XD, and customer feedback platforms, as well as certification in UX or CX methodologies, is highly valued. Strong communication, empathy, and problem-solving skills help Cx Designers collaborate effectively and understand customer motivations. These competencies are vital for creating seamless, customer-centric experiences that drive satisfaction and loyalty.

How to become a customer experience designer?

To become a customer experience designer, develop skills in user research, interaction design, and usability testing, often through a degree in design, psychology, or a related field. Gaining experience with design tools like Adobe XD or Figma and building a portfolio of UX projects can also help, along with understanding customer needs and business goals. Certifications in UX or CX design can enhance your qualifications and improve job prospects.

What does a Cx Designer do?

A Cx Designer, or Customer Experience Designer, focuses on improving how customers interact with a company's products or services by designing user-friendly interfaces, workflows, and touchpoints. They use tools like user research, journey mapping, and design software to create seamless and engaging experiences that meet user needs and business goals.

What are popular job titles related to Cx Designer jobs in Washington?

For Cx Designer jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Cx Designer jobs in Washington look for?

The top searched job categories for Cx Designer jobs in Washington are:

What cities in Washington are hiring for Cx Designer jobs?

Cities in Washington with the most Cx Designer job openings:

Cx Designer jobs near you
Infographic showing various Cx Designer job openings in Washington as of August 2026, with employment types broken down into 85% Full Time, 8% Part Time, 1% Temporary, 5% Contract, and 1% Nights. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution, with an average salary of $116,784 per year, or $56.1 per hour.

Communications Manager (Future Opportunity)

ICF

Arlington, VA • Hybrid

Full-time

Re-posted 5 days ago

Job description

We're currently hiring a Communications Manager

We are seeking a Communications Manger to support the management and operations of a team of editors, graphic designers, web publishers, and CX designers responsible for the delivery of high-impact cybersecurity products. This role blends the discipline of communications and publishing with project management, stakeholder coordination, and senior advising.

The ideal candidate is a strong communicator and organized individual that can solve complex problems while managing the day-to-day operations of a team responsible for communicating the cybersecurity priorities of a cyber focused organization. Tracking deliverables, monitoring statues, improving workflows and leading discussions to solve cybersecurity communications related issues is desired. This position plays a critical role in ensuring the smooth operations of the team.

ICF is a global consulting and technology services provider dedicated to helping clients navigate complex challenges and build a more resilient, secure, and sustainable future. We partner closely with clients to deliver high impact solutions across cybersecurity, critical infrastructure protection, and national security. At ICF, you'll join a team that values expertise, integrity, and collaboration-and supports its employees with opportunities to grow, lead, and contribute to work that matters.

Key Responsibilities

  • Provide strategic, innovative communications counsel to enhance program operations, messaging, and recognition.

  • Manage a team of editors, web publishers, graphic designers, and communications staff monitoring workload distribution, performance, and quality of deliverables.

  • Serve as a senior advisor to a high-profile leader within the agency on communication strategy, section-level priorities, and overall effectiveness.

  • Evaluate program performance and organizational effectiveness, recommending improvements that strengthen collaboration between teams, across sections, and throughout the organization; streamline processes; and enhance mission outcomes.

  • Support strategic planning and execution efforts across functional areas ensuring alignment with organizational priorities, leadership objectives, and evolving mission requirements.

  • Identify operational risks, resource constraints, and potential barriers to success, and recommend mitigation strategies to promote mission continuity and program effectiveness.

  • Provide leadership, coaching, and professional development to staff across varying functions, fostering growth, accountability, and professional development activities for a multidisciplinary communications team.

Basic Qualifications

  • Bachelor's degree.

  • U.S. citizenship required by federal contract.

  • Minimum of seven (7) years ofdemonstratedprofessionalexperience toincluding supporting/advising senior level government staff (GS-15 and above), writing a variety of communication products, and creating and executing strategies and plans.

Preferred Skills/Experience

  • Bachelors Degree in communications, PR, Marketing, Business, or related field preferred.

  • Strong understanding of communications principles, best practices, and strategies.

  • Ability to analyze complex information, operations, and organizational priorities to identify connections, inform decision-making, and recommend effective solutions.

  • Understanding of cross-functional and matrixed organizations, including how diverse teams, responsibilities, and objectives intersect to support organizational goals.

  • Strong interpersonal, collaboration, and communication skills, with the ability to convey information clearly and effectively to diverse audiences.

  • Willingness to provide support across project management, external communications, editing, and web publishing areas as needed.

  • Experience leading, supervising, or mentoring multidisciplinary teams in a dynamic, client-focused environment.

Job Location

Hybrid position. Must be in the Washington, D.C. metropolitan area and able to visit the client site in Northern Virginia as needed.


Bot and Third-Party Applications

Please note that this application must be submitted directly by the applicant for consideration.Failure to do so may result in the application being excluded for consideration.Applicants needing an accommodation for disability or religious purposes in connection with the application process should contactCandidateaccommodation@icf.comfor assistance.

Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read ourEEOpolicy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals withsincerely heldreligious beliefs, in all phases of the application and employment process. To requestan accommodation,please emailCandidateaccommodation@icf.comand we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodations.

Read more aboutworkplacediscriminationrightsor our benefit offerings which are included in theTransparency in (Benefits) CoverageAct.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance atcandidateaccommodation@icf.com. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.


Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$89,649.00 - $152,404.00Virginia Client Office (VA88)

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