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Cx Associate Jobs in Ontario (NOW HIRING)

Kantar

Senior Associate, Client Service

Toronto, ON · Hybrid

Senior Associate, Global Research Group Location: (Hybrid 3 days/ week in-office) Toronto, Canada ... Experience supporting Customer Experience (CX) programmes is highly valued. * Strong analytical and ...

Quince

Customer Experience Specialist

Toronto, ON · On-site

CA$24/hr

Senior Associate Team Lead CX Manager * Enablement Tracks: Quality & Training or Workforce Management Every path begins with mastering the art of creating confidence through care - the hallmark of ...

Marinabaysands

JobSummary The CX Analytics & Process Improvement team is entrusted with the responsibility to work collaboratively with all operational and support businesses to continuously make improvements in ...

Konrad

Business Analyst

Toronto, ON · Hybrid

CA$70K - CA$80K/yr

About The Role This role is part of our Digital team, where your internal title will be Associate ... CX). You are interested in understanding how business requirements support product decisions ...

Softchoice

Architect, Professional Services

Toronto, ON · On-site

CA$120K - CA$151K/yr

Passion for building strong relationships with customers and driving great CX * Computer Science ... Identity and Access Administrator Associate (SC-300) * Information Security Administrator (SC-401)

All JobsCx Associate JobsCx Associate Jobs in Ontario

Cx Associate information

See Ontario salary details

$9

$30

$78

How much do cx associate jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for cx associate in Ontario is $30.52, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $41.11 per hour, depending on experience, location, and employer.

What is a CX associate?

Cx Associates, or Customer Experience Associates, are professionals who interact directly with customers to ensure they have a positive experience with a company’s products or services. Their main responsibilities often include answering customer inquiries, resolving issues, and providing information about products or services. They play a key role in building customer loyalty and satisfaction by addressing concerns promptly and professionally. Cx Associates typically work in call centers, retail environments, or online support teams and must possess strong communication and problem-solving skills.

How does a CX associate typically interact with cross-functional teams to enhance the customer experience?

Cx Associates regularly collaborate with teams such as product development, marketing, and customer support to gather feedback, share insights, and address customer pain points. This role often acts as a bridge, ensuring that the voice of the customer is represented throughout the organization. Effective communication and teamwork are essential, as Cx Associates may participate in regular meetings, provide customer journey data, and help implement process improvements to deliver a seamless customer experience.

What are the key skills and qualifications needed to thrive as a CX associate, and why are they important?

To thrive as a CX Associate, you need strong customer service skills, problem-solving abilities, and a solid understanding of company products or services, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and basic office software is typically required. Excellent communication, patience, and adaptability are standout soft skills in this role. These skills ensure positive customer experiences and efficient resolution of inquiries, which are critical for customer satisfaction and business success.

What is the difference between Cx Associate vs Customer Support Specialist?

AspectCx AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree, familiarity with customer experience toolsHigh school diploma or equivalent, customer service training
Work EnvironmentCollaborative, cross-departmental teams, focus on customer journeyCall centers, help desks, direct customer interaction
Employer & Industry UsageTech, retail, finance companies focusing on customer experienceRetail, telecom, service industries primarily handling support queries

The main difference is that a Cx Associate focuses on improving overall customer experience strategies, while a Customer Support Specialist handles direct customer inquiries and issues. Cx Associates work proactively to enhance satisfaction, whereas Support Specialists respond reactively to customer problems.

What are the most commonly searched types of Cx jobs in Ontario?

The most popular types of Cx jobs in Ontario are:

What cities in Ontario are hiring for Cx Associate jobs?

Cities in Ontario with the most Cx Associate job openings:

Infographic showing various Cx Associate job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $63,489 per year, or $30.5 per hour.

Senior Associate, Client Service

Kantar

Toronto, ON • Hybrid

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 24 days ago

Job description

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. To start a career that is out of the ordinary, please apply...Job Details

Title:Senior Associate, Global Research Group

Location:(Hybrid 3 days/ week in-office) Toronto, Canada

Kantar, the world's leading marketingdataand analytics company.We understand more about how people think, feel, shop, share, vote, and view than anyone else. Combining ourexpertisein human understanding with advanced technologies. Kantar's25,000 people,based in more than 100 countries,help the world's leading organisations succeed and grow. Nobody knows people better than Kantar. We provide insight and inspiration to help our clients, our people and society to create and flourish in an extraordinary world.

We are looking for a Senior Associate, Client Service to join our Canada team and contribute to delivering exceptional client outcomes across Brand, Creative & Innovation and Customer Experience (CX) solutions.This role offers the opportunity to work at the intersection of research,analyticsand consulting, helping clients better understand their brands, customers and growth opportunities through robust insights and evidence-based recommendations.

As a Senior Associate, you will support the delivery of brand performance, creativeevaluationand innovation studies, while also playing a key role in the execution and management of large-scale Customer Experience programmes. You will work closely with clients and cross-functional teams to ensure high-quality research, meaningful analysis and actionable insights that inform business decisions.

Key Responsibilities

Brand, Creative & Innovation

  • Deliver research and analytics projects focused on brand performance, creativeeffectivenessand innovation.

  • Support questionnaire design, sampleplanningand analytical frameworks.

  • Analyse data and develop compelling insights that address client business challenges.

  • Produce high-quality reports and presentations that translate findings into clear recommendations.

  • Manage project timelines and quality standards while collaborating with internal teams and clients.

  • Identifyopportunities to improve processes,efficiencyand research delivery.

Customer Experience

  • Support the execution and management of customer experience measurement programmes.

  • Conduct rigorous quality assurance checks to ensure data accuracy and reporting excellence.

  • Maintain proactive communication with clientsregardingproject status,requirementsand data investigations.

  • Effectively manage multiple priorities and deliverables across concurrent projects.

What We're Looking For

  • 2-3 years of experience in market research, with exposure to quantitative methodologies.

  • Experience supporting Customer Experience (CX) programmes is highly valued.

  • Strong analytical and problem-solving capabilities with the ability to turn data into insights.

  • Excellent written and verbal communication skills.

  • Strong attention to detail and project management skills.

  • Proficiencywith Microsoft Office and research tools such as SPSS or similar analytics platforms.

  • A curious,proactiveand growth-oriented mindset.

KantarCanadaBenefits

We provide a comprehensive benefits package, including:

  • Extended health, dental, vision care, disability, life insurance

  • Wellness account

  • EAP (employeeassistanceprogram)

  • Retirement plan (RRSP/DPSP) with employer match

  • FlexTime Off program

Why join Kantar?

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depthexpertiseof human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together.We'rededicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel likeyou'renot an exact match,we'dlove to receive your application and talk to you about this job or others at Kantar.

Privacy and Legal Statement

Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed andretainedby The Kantar Group Limited ("Kantar"). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager.

Theexpectedsalary range for this role in Toronto is CAD59,300- CAD72,400.Thispositionis an existing vacancy (backfill role).Yourfinal base salary will bedeterminedbased on several factors which may include but are not limited to location, work experience, skills, knowledge,educationand/or certifications.All qualified applicants will receive consideration for employment without regardage, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family/marital status, gender identity/expression, sex, sexual orientation, or any other legally protected characteristics.

Location

Toronto, Queen's Quay EastCanada

Kantar Rewards Statement

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitiveand alsoto support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that's out of the ordinary and join us.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health andwell beingis taken into consideration.

We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.

Kantar is the world's leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar's 30,000 people help the world's leading organisations succeed and grow.

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