... CX), Financial Products, Post-Sales Support, Product Knowledge
... CX), Financial Products, Post-Sales Support, Product Knowledge
... CX), Financial Products, Post-Sales Support, Product Knowledge
... CX), Financial Products, Post-Sales Support, Product Knowledge
... sales associates in the stores or online from the comfort of your home. 3. Observe carefully ... With 12 global offices and almost two decades of CX retail expertise, we're committed to redefining ...
... sales associates in the stores or online from the comfort of your home. 3. Observe carefully ... With 12 global offices and almost two decades of CX retail expertise, we're committed to redefining ...
... sales associates in the stores or online from the comfort of your home. 3. Observe carefully ... With 12 global offices and almost two decades of CX retail expertise, we're committed to redefining ...
... sales associates in the stores or online from the comfort of your home. 3. Observe carefully ... With 12 global offices and almost two decades of CX retail expertise, we're committed to redefining ...
Cx Associate information
See Ottawa, ON salary details
$9.16 - $15.11
15% of jobs
$16.17 is the 25th percentile. Wages below this are outliers.
$15.11 - $21.07
54% of jobs
$21.07 - $27.02
5% of jobs
$28.51 is the 75th percentile. Wages above this are outliers.
$27.02 - $32.98
3% of jobs
$32.98 - $38.93
2% of jobs
$38.93 - $44.88
2% of jobs
$44.88 - $50.84
4% of jobs
$50.84 - $56.79
3% of jobs
$56.79 - $62.74
5% of jobs
$62.74 - $68.70
4% of jobs
$68.70 - $74.65
2% of jobs
$9
$29
$74
How much do cx associate jobs pay per hour?
As of Aug 31, 2026, the average hourly pay for cx associate in Ottawa, ON is $29.08, according to ZipRecruiter salary data. Most workers in this role earn between $16.03 and $39.16 per hour, depending on experience, location, and employer.
What is a CX associate?
Cx Associates, or Customer Experience Associates, are professionals who interact directly with customers to ensure they have a positive experience with a company’s products or services. Their main responsibilities often include answering customer inquiries, resolving issues, and providing information about products or services. They play a key role in building customer loyalty and satisfaction by addressing concerns promptly and professionally. Cx Associates typically work in call centers, retail environments, or online support teams and must possess strong communication and problem-solving skills.
How does a CX associate typically interact with cross-functional teams to enhance the customer experience?
Cx Associates regularly collaborate with teams such as product development, marketing, and customer support to gather feedback, share insights, and address customer pain points. This role often acts as a bridge, ensuring that the voice of the customer is represented throughout the organization. Effective communication and teamwork are essential, as Cx Associates may participate in regular meetings, provide customer journey data, and help implement process improvements to deliver a seamless customer experience.
What are the key skills and qualifications needed to thrive as a CX associate, and why are they important?
To thrive as a CX Associate, you need strong customer service skills, problem-solving abilities, and a solid understanding of company products or services, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and basic office software is typically required. Excellent communication, patience, and adaptability are standout soft skills in this role. These skills ensure positive customer experiences and efficient resolution of inquiries, which are critical for customer satisfaction and business success.
What is the difference between Cx Associate vs Customer Support Specialist?
| Aspect | Cx Associate | Customer Support Specialist |
|---|---|---|
| Required Credentials | Typically a bachelor's degree, familiarity with customer experience tools | High school diploma or equivalent, customer service training |
| Work Environment | Collaborative, cross-departmental teams, focus on customer journey | Call centers, help desks, direct customer interaction |
| Employer & Industry Usage | Tech, retail, finance companies focusing on customer experience | Retail, telecom, service industries primarily handling support queries |
The main difference is that a Cx Associate focuses on improving overall customer experience strategies, while a Customer Support Specialist handles direct customer inquiries and issues. Cx Associates work proactively to enhance satisfaction, whereas Support Specialists respond reactively to customer problems.
What cities near Ottawa, ON are hiring for Cx Associate jobs?
Cities near Ottawa, ON with the most Cx Associate job openings:
Job description
We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com
Add FSA IS Template
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.
We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
*Subject to program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
CIBC is committed to clarity in our hiring process. All roles posted are opportunities we're actively recruiting for, unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Expected End Date
2027-08-24Job Location
Ottawa-55 Trainyards DriveEmployment Type
Temporary (Fixed Term)Weekly Hours
37.5Skills
Analytical Thinking, Business Growth, Client Issue Resolution, Client Service, Customer Experience (CX), Financial Products, Post-Sales Support, Product Knowledge