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Cx Associate Jobs in California (NOW HIRING)

Cerebras

CX Strategy Associate

San Francisco, CA · On-site

$110 - $145/hr

About this role As a CX Strategy Associate, you will improve how customer experience scales across automation, tooling, and measurement. This role focuses on identifying high-impact CX gaps and ...

Beautylish

Fulfillment Associate 1

Fresno, CA · On-site

$17.50/hr

CX Job Opportunity Personal.CX is a new subsidiary of Beautylish, Inc., focused on providing ... Fulfillment Associates are responsible for all of the processes that ensure our customers quickly ...

Dexcom, Inc.

Associate Customer Experience Manager

San Diego, CA · On-site +1

$15.25 - $21.25/hr

The Associate Customer Insights Manager is a key member of Dexcom's Global Customer Insights team ... In this role, you will help operate and scale always-on CX programs for North America products and ...

Tosh Farms

Commissioning Associate

San Diego, CA · On-site

At GMC Cx, we believe proactive quality assurance helps companies build and maintain facilities ... As a Commissioning Associate at GMC Cx, you will be at the forefront of ensuring the success of our ...

Tosh Farms

Commissioning Associate

San Diego, CA

At GMC Cx, we believe proactive quality assurance helps companies build and maintain facilities ... As a Commissioning Associate at GMC Cx, you will be at the forefront of ensuring the success of our ...

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Cx Associate information

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How much do cx associate jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for cx associate in California is $18.76, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $19.90 per hour, depending on experience, location, and employer.

What is a CX associate?

Cx Associates, or Customer Experience Associates, are professionals who interact directly with customers to ensure they have a positive experience with a company’s products or services. Their main responsibilities often include answering customer inquiries, resolving issues, and providing information about products or services. They play a key role in building customer loyalty and satisfaction by addressing concerns promptly and professionally. Cx Associates typically work in call centers, retail environments, or online support teams and must possess strong communication and problem-solving skills.

How does a CX associate typically interact with cross-functional teams to enhance the customer experience?

Cx Associates regularly collaborate with teams such as product development, marketing, and customer support to gather feedback, share insights, and address customer pain points. This role often acts as a bridge, ensuring that the voice of the customer is represented throughout the organization. Effective communication and teamwork are essential, as Cx Associates may participate in regular meetings, provide customer journey data, and help implement process improvements to deliver a seamless customer experience.

What are the key skills and qualifications needed to thrive as a CX associate, and why are they important?

To thrive as a CX Associate, you need strong customer service skills, problem-solving abilities, and a solid understanding of company products or services, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and basic office software is typically required. Excellent communication, patience, and adaptability are standout soft skills in this role. These skills ensure positive customer experiences and efficient resolution of inquiries, which are critical for customer satisfaction and business success.

What is the difference between Cx Associate vs Customer Support Specialist?

AspectCx AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree, familiarity with customer experience toolsHigh school diploma or equivalent, customer service training
Work EnvironmentCollaborative, cross-departmental teams, focus on customer journeyCall centers, help desks, direct customer interaction
Employer & Industry UsageTech, retail, finance companies focusing on customer experienceRetail, telecom, service industries primarily handling support queries

The main difference is that a Cx Associate focuses on improving overall customer experience strategies, while a Customer Support Specialist handles direct customer inquiries and issues. Cx Associates work proactively to enhance satisfaction, whereas Support Specialists respond reactively to customer problems.

What are the most commonly searched types of Cx jobs in California?

The most popular types of Cx jobs in California are:

What cities in California are hiring for Cx Associate jobs?

Cities in California with the most Cx Associate job openings:

Infographic showing various Cx Associate job openings in California as of August 2026, with employment types broken down into 100% Full Time. Highlights an 83% In-person, and 17% Hybrid job distribution, with an average salary of $39,031 per year, or $18.8 per hour.

Brand Experience & CX Associate

Thrive Causemetics

Los Angeles, CA • On-site

$16.25 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

Location: In Office 5 days/week in Playa Vista, CA HQ
Who We Are:
Thrive Causemetics is Bigger Than Beauty™: We are an independent, female-owned beauty brand that creates high-performance vegan cosmetics and supports a community of giving. All of Thrive Causemetics' products are free of parabens and sulfates, in addition to being 100 percent cruelty-free. Through its Bigger Than Beauty™ program, every product you purchase results in a donation to help a woman thrive. Thrive Causemetics is dedicated to fostering a collaborative and cross-functional workplace where everyone's voice matters. We are committed to being pioneers in creating a culture of wellness. Together, we prioritize a strong work ethic while maintaining a positive, exciting environment where people are passionate about what they do.
What you'll own:
Studio, guest & concierge experience
  • Host the Playa Vista studio: set the tone for guests, creators, artists, and partners from arrival through wrap
  • Own shade matching as a signature part of the visit. Greet, assess undertone and finish, put the right product in the right hands, and make it feel like an experience rather than a transaction
  • Keep the space shoot-ready and on-brand: product staging, sample organization, supplies, and general upkeep
  • Run day-to-day operations, including mail and deliveries, scanning, supply ordering, and vendor and visitor coordination
  • Keep studio screens and AV in working order, with TVs and monitors set up, connected, and displaying the right content for meetings, shoots, and guest moments
  • Plan and schedule team events and internal moments: learning days, celebrations, all-hands, and guest sessions, including calendar, space, food, and setup
  • Own the small things that signal care, consistently
Shoot & talent support
  • Partner with the Talent Studio team on shoot prep, on-set logistics, and day-of coordination for photo and video
  • Support the makeup artist and hair stylist experience on set: call sheets, kit and product needs, timing, and comfort
  • Manage product staging and sample tracking across shoots, and keep an accurate record of what went where
  • Anticipate and troubleshoot shoot-day issues, escalating to the right owner quickly
Artistry & product education
  • Partner with the Talent Studio team on shade matching for creators and talent ahead of and during shoots
  • Review inbound influencers and gifting requests against shade, undertone, and finish. Confirm that what was requested will actually look good on the recipient, and recommend swaps when it won't
  • Serve as an artistry resource for internal programs: artistry learning days, Tip Tuesdays, and product education moments for the wider company
  • Bring product knowledge back to CX, including new launches, wear notes, application tips, and what performs on set
Gifting, PR & seeding
  • Manage PR closet and gifting requests end to end: pull, pack, ship, and track
  • Maintain closet inventory and flag low or aging stock
  • Make sure every package that leaves reflects the brand, because presentation matters as much as the contents

Customer Experience
  • Work daily Zendesk tickets, phone calls, and live chats as part of the CX team ([X]% of capacity, hiring team to confirm the split)
  • Bring the on-set and studio perspective into CX, and the customer perspective back into the studio
  • Help keep the voice consistent between what customers see in content and what they hear from our team
  • Support additional CX projects as assigned

What we're looking for:
Required
  • Experience in hospitality, guest or client experience, production support, retail beauty, or customer service, or a hybrid of several
  • Comfort moving between two very different rhythms: high-energy shoot days and heads-down CX days
  • Strong written and verbal communication, with the ability to hold a brand voice
  • Highly organized, detail-obsessed, and able to run your own to-do list without being managed through it
  • Based in or near Playa Vista and able to work on-site, including shoot days
  • Available for a consistent scheduled shift inside the studio's 7:00 AM to 7:00 PM coverage window, with flexibility to shift start and end times around shoot days and to join a weekend rotation as the calendar expands

Strongly preferred
  • Beauty artistry background, whether professional makeup artist experience, licensure, or demonstrable fluency in shade matching and undertones. This role touches artistry decisions daily.
  • Familiarity with Zendesk or a comparable helpdesk or CRM platform
  • Experience on set or supporting content production
  • Comfort teaching or presenting to a group, even informally
  • Basic AV competence. You can get a screen, a cable, and a video call to cooperate without escalating it
  • Event planning or coordination experience, even at a small scale

You'll do well here if you
  • Read a room quickly and adjust
  • Would rather fix the thing than flag the thing
  • Care about how a package looks when it's opened
  • Are energized by variety and unbothered by a role still taking its final shape

Why this role:
You'll sit at the intersection of brand and customer, which is the vantage point most people only get one of. You'll build direct relationships with the Talent Studio team, CX leadership, and the creators and artists who shape how Thrive Causemetics shows up. For someone who wants to grow into CX leadership, brand experience, or artistry education, the surface area here is unusually wide.
$28 - $32 an hour
Thrive Causemetics is an Equal Opportunity Employer.
The base pay range for this role is $28.00 - $32.00 per hour, with the following factors determining base pay at offer: skills, qualifications, and experience. This range provides the opportunity to progress as you grow and develop within the role. Additionally, this role is eligible for an annual discretionary bonus based on company and individual performance. Thrive Causemetics provides a competitive benefits package, including but not limited to: comprehensive medical, dental, and vision plans, a 401(k) plan with employer matching, various paid time off programs, employee discount/perks, life insurance, disability insurance, and employee assistance programs.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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