ZipRecruiter

Log In

1

Cx 1 Jobs (NOW HIRING)

Virtusa Corporation

CX Practice Leader

Piscataway, NJ · On-site

$170K/yr

Role Overview Role Overview The Customer Experience (CX) Practice Leader is a senior strategic role ... Deep expertise in at least one major experience platform (Adobe Experience Cloud preferred), with ...

Medallia

Senior CX Advisor

Mclean, VA · On-site

$125 - $150/hr

Support clients in a variety of formats including 1) ad hoc advisory on specific CX topics or support for key meetings such as Quarterly Business Reviews 2) execution of custom projects, workshops ...

Medallia, Inc.

Senior CX Advisor

San Francisco, CA · On-site

$160K - $161K/yr

Support clients in a variety of formats including 1) ad hoc advisory on specific CX topics or support for key meetings such as Quarterly Business Reviews 2) execution of custom projects, workshops ...

Medallia, Inc.

Senior CX Advisor

Mclean, VA · On-site

$138K - $138K/yr

Support clients in a variety of formats including 1) ad hoc advisory on specific CX topics or support for key meetings such as Quarterly Business Reviews 2) execution of custom projects, workshops ...

Pluxee Group

CX Expert

CX Expert At Pluxee, we shape the world of employee benefits and engagement by bringing to life a ... and 1.7 million merchants. Conducting its business as a trusted partner for more than 45 years ...

Braze

Director, CX Business Systems

Chicago, IL · On-site

Certifications in one or more core CX technology platforms, e.g. Salesforce, Gainsight, Certinia ... etc. * Experience with integrations and API management * Familiarity with data warehousing ...

Braze

Director, CX Business Systems

New York, NY · On-site

Certifications in one or more core CX technology platforms, e.g. Salesforce, Gainsight, Certinia ... etc. * Experience with integrations and API management * Familiarity with data warehousing ...

Milwaukee Tool

CX Agent II

Greenwood, IN · On-site

$14.75 - $19.75/hr

The CX Agent 2 role builds upon the foundational CX Agent 1 position and is responsible for independently managing more complex customer interactions, applying sound judgment, and driving effective ...

Milwaukee Tool

CX Agent II

Greenwood, IN · On-site

$14.75 - $19.75/hr

The CX Agent 2 role builds upon the foundational CX Agent 1 position and is responsible for independently managing more complex customer interactions, applying sound judgment, and driving effective ...

Braze

Director, CX Business Systems

San Francisco, CA · On-site

Certifications in one or more core CX technology platforms, e.g. Salesforce, Gainsight, Certinia ... etc. * Experience with integrations and API management * Familiarity with data warehousing ...

Voya Financial, Inc.

$150 - $200/hr

That's why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well. What We Offer * Health, dental, vision and life ...

New

FAVARH

Customer Experience (CX) Strategist

Boston, MA

$107K/yr

Acting as the primary CX partner to senior business stakeholders, this individual transforms ... Please note that this salary information is solely for candidates hired to perform work within one ...

FAVARH

Customer Experience (CX) Strategist

Minneota, MN

$103K/yr

Acting as the primary CX partner to senior business stakeholders, this individual transforms ... Please note that this salary information is solely for candidates hired to perform work within one ...

FAVARH

Customer Experience (CX) Strategist

Hartford, CT

$99K/yr

Acting as the primary CX partner to senior business stakeholders, this individual transforms ... Please note that this salary information is solely for candidates hired to perform work within one ...

Brex

Manager, CX AI Strategy

Seattle, WA · Hybrid

As Brex becomes an AI-native company, our CX organization leads that shift: building the systems ... Brex LLC is a wholly owned subsidiary of Capital One, N.A.

next page

Showing results 1-20

All JobsCx 1 Jobs

Cx 1 information

See salary details

$32.5K

$71K

$140K

How much do cx 1 jobs pay per year?

As of Sep 9, 2026, the average yearly pay for cx 1 in the United States is $70,976.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $78,000.00 per year, depending on experience, location, and employer.

What are popular job titles related to Cx 1 jobs?

For Cx 1 jobs, the most frequently searched job titles are:

CX Practice Leader

Piscataway, NJ • On-site

Virtusa Corporation
IT Services • 10K+ employees
Learn more about Virtusa Corporationexternal

$170K/yr

Full-time

Posted 27 days ago

Job description

Role Overview
Role Overview
The Customer Experience (CX) Practice Leader is a senior strategic role responsible for shaping and driving end-to-end customer and marketing experience transformation across industries. This leader will work with a Tech leader offshore and will oversee the growth and delivery of CX solutions that integrate content, data, personalization, campaign management, and customer journey orchestration-leveraging platforms such as Adobe Experience Cloud and others (e.g., Salesforce, Sitecore, Tealium, Acquia, etc.).
With a blend of business acumen, technical expertise, and leadership experience, the CX Practice Leader will define go-to-market strategies, build high-impact offerings, and lead client engagements that deliver measurable business value.
Key Responsibilities
Strategic Leadership
  • Define and execute a comprehensive CX and marketing transformation strategy that is platform-agnostic but includes Adobe Experience Cloud as a core pillar.
  • Build and scale the CX practice, focusing on innovation, domain relevance, and profitable growth.
  • Represent the firm as a thought leader in industry forums, client executive discussions, and analyst interactions.

Client Engagement & Advisory
  • Engage with senior client stakeholders as a trusted advisor on digital experience, customer journey strategy, and marketing transformation.
  • Provide consulting services in areas such as personalization, omnichannel orchestration, campaign design, content strategy, and learning experience design.
  • Lead CX maturity assessments, roadmap development, and platform evaluations.

Solution Design & Implementation
  • Oversee design and delivery of scalable CX solutions, integrating capabilities across content management (e.g., AEM, Sitecore), marketing automation (e.g., Adobe Campaign, Salesforce Marketing Cloud), customer data platforms (e.g., Adobe RT-CDP, Tealium, Segment), and analytics.
  • Ensure consistent application of architecture best practices, performance optimization, and secure development principles.
  • Define implementation methodologies and delivery governance frameworks.

End-to-End Marketing Offerings
  • Own and evolve the firm's digital marketing and customer engagement offerings, from awareness and acquisition to retention and loyalty.
  • Integrate experience platforms with data, AI/ML, and cloud to deliver personalized and intelligent interactions across touchpoints.
  • Collaborate with internal teams and alliances to shape innovative GTM strategies and packaged offerings.

Practice Development & Team Leadership
  • Build, mentor, and retain a global team of experience architects, consultants, technologists, and strategists.
  • Establish a culture of collaboration, continuous learning, and excellence in delivery.
  • Drive certification programs across Adobe and other relevant CX platforms.

Growth & Business Development
  • Work with sales and marketing teams to identify new opportunities, shape pursuits, and support pre-sales and proposal development.
  • Drive upsell and cross-sell of CX solutions within existing clients.
  • Support strategic alliances with Adobe and other ecosystem partners.

Value Realization & Analytics
  • Define and track KPIs to measure customer impact and ROI from CX initiatives.
  • Drive data-driven decision-making through integration of analytics, dashboards, and real-time feedback mechanisms.

Skills & Qualifications
  • 12+ years of experience in digital marketing, customer experience, or IT transformation with a strong background in CX platform strategy and implementation.
  • Deep expertise in at least one major experience platform (Adobe Experience Cloud preferred), with working knowledge of other ecosystems (Salesforce, Sitecore, Oracle, etc.).
  • Technical proficiency in CMS, campaign automation, personalization engines, CDPs, and web/mobile analytics platforms.
  • Strong understanding of marketing strategy, customer lifecycle management, and customer data architecture.
  • Experience leading global teams and managing client stakeholders across industries and regions.
  • Strategic thinker with strong business acumen, execution capability, and innovation mindset.
  • Familiarity with Agile methodologies, DevOps principles, and cloud platforms (AWS, Azure, GCP).
  • Excellent communication, presentation, and interpersonal skills.
  • Adobe Experience Manager certification and/or experience is a strong plus.
  • Focus on Sales targets as MBOs and help team achieve the same
  • Manage the practice team and mentor Practice Client Leads and Solutions leads.
Virtusa logo

About Virtusa

Sourced by ZipRecruiter

We are builders, makers, and doers with the technical skills and domain expertise to transform your business at scale and speed without disruption. Our unique Engineering First approach blends deep industry expertise and empowered, agile teams, to create holistic solutions that seamlessly move the business forward. We help clients engage with new technology paradigms to creatively build solutions that drive them to the forefront of their industries.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Westborough, MA, US

Year founded

1996

Social media

FacebookTwitter

View All Virtusa Jobs

Apply