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Cvs Inbound Outbound Queue Associate Jobs (NOW HIRING)

Romark Logistics

Operations Coordinator

Barling, AR · On-site

$22/hr

... associates and their families, customers and vendors based upon respect, flexibility, hard work and ... queue and adjust priorities inbound versus outbound as needed to maintain a consistent flow of ...

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How much do cvs inbound outbound queue associate jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for cvs inbound outbound queue associate in the United States is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

What does a CVS Inbound Outbound Queue Associate do?

A CVS Inbound Outbound Queue Associate is responsible for managing the flow of prescription orders and communications within a pharmacy or call center environment. This role involves processing inbound requests, verifying prescription details, and coordinating outbound communications with patients or healthcare providers. Associates ensure that orders are handled efficiently and accurately, helping maintain a smooth workflow for pharmacy operations. They may also be responsible for updating records, resolving customer inquiries, and supporting pharmacy staff in delivering quality service.

What skills and qualifications are needed to be a CVS Inbound Outbound Queue Associate?

To thrive as a CVS Inbound Outbound Queue Associate, you need strong attention to detail, organizational skills, and familiarity with pharmacy operations, typically supported by a high school diploma or equivalent. Proficiency with pharmacy management systems, call center software, and Microsoft Office is commonly required. Excellent communication, problem-solving abilities, and a customer-focused attitude are vital soft skills for this role. These skills ensure efficient processing of pharmacy requests, accurate data entry, and high-quality customer service in a fast-paced environment.

What are common challenges faced by a CVS Inbound Outbound Queue Associate, and how can they be managed?

CVS Inbound Outbound Queue Associates often handle high volumes of calls and data entry tasks, which can make time management and staying organized challenging. Balancing multiple priorities, such as responding to customer inquiries, coordinating with pharmacy staff, and ensuring accurate documentation, requires strong multitasking skills. To manage these challenges, associates benefit from using digital tools to track tasks, maintaining clear communication with team members, and consistently following established protocols. Regular feedback from supervisors and collaboration with colleagues can also help improve efficiency and job satisfaction.

What is the difference between Cvs Inbound Outbound Queue Associate vs Cvs Inventory Associate?

AspectCvs Inbound Outbound Queue AssociateCvs Inventory Associate
Primary ResponsibilitiesManaging inbound/outbound shipments, processing queues, ensuring timely product movementStocking shelves, inventory counts, organizing products on the sales floor
Work EnvironmentWarehouse, distribution center, or backroom areasRetail store floor and stockroom
Required SkillsAttention to detail, organization, basic computer skillsInventory management, customer service, organization
Common UsageLogistics, supply chain, warehouse operationsRetail store operations, stock management

While both roles involve handling products and inventory, the Cvs Inbound Outbound Queue Associate focuses on managing shipment queues and warehouse logistics, whereas the Cvs Inventory Associate primarily handles stock organization and inventory counts within the store. Understanding these differences helps job seekers identify the right position based on their skills and career goals.

What is an inbound outbound queue associate for CVS?

An inbound outbound queue associate at CVS is responsible for managing medication and inventory shipments, organizing and processing incoming and outgoing deliveries. They typically use warehouse management systems and must follow safety protocols to ensure accurate and efficient handling of products in a fast-paced environment.
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Cvs Inbound Outbound Queue Associate jobs near you
Infographic showing various Cvs Inbound Outbound Queue Associate job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 67% Full Time, 29% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,647 per year, or $17.1 per hour.

Health Advocate- Inbound/Outbound Calls, Healthy Outcomes Team

Remote

CVS Health
Health Care and Social Assistance • 10K+ employees
Learn more about CVS Healthexternal

$17 - $34.15/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

CVS Health rating

5.8

Company rating: 5.8 out of 10

Based on 4,375 frontline employees who took The Breakroom Quiz

Job description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselvesaccountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary

Is yourpassionhelping others? Are you a dynamic communicator? A team player?Do you thrive in a fast-paced environment? If so, we are looking for you!

The Healthy Outcomes Team is a health advocacy team looking fordedicatedfriendly colleaguesto helpthe Medicare population learn about and complete important health screeningsand activities.

As aHealth Advocateon the Healthy Outcomes Team, you will interactwith memberstelephonicallyto inspire healthy behaviors. Ourgoaloneachcallis togive everymember a clear understanding oftheirbenefits for specific screenings and medications.

You will talk toprovidersand memberstoassistwithimportant health services, medications,and resources to improve Star health outcomes.

Your key responsibilities are:

  • Inbound and outbound calls to membersand providers to helpgettingserviceslikehealthcare visits,screenings, vaccinations, or medication refills.

  • Working through barriers that stand in the way of our members' good health

  • Delivering the best member experience through professional empathetic conversations

  • Provide important education to members to help them make good health decisions that improve their health

  • Accurately document conversations in the member's health record

Your key abilities are:

  • High-energy engagement to provide exceptional service

  • Empathetic, curious,with anenthusiasm for learning

  • Knowledge retention and recallto answerquestions and resolveissues

  • Desireto understandand meetour members' needsand escalate issues for resolution

  • Speed andefficiencyto meet business metrics and goals.

  • Ability to handle pressure and to stay calm and positive in all situations

  • Ability to work independently, apply critical thinking skills when needed, multitask with ease, anddemonstrateprofessionalism in all interactions.

  • Ability to absorb and apply new and changing information.

  • Ability to multitask, prioritize and effectively adapt to a fast-paced changing environment


Required Qualifications

  • Professionalcommunication skills

  • Strongactivelistening and interpersonal skills

  • High computer literacy, including ability to troubleshoot issues

  • Proficiencywith Windows and web-based applications and digital communication tools

  • Reliable high-speed internet connection (at least 50mbps) and suitable remote workspace

  • Hard wired connectivity to computer isrequired(DSL, satellite, and wireless broadband are notpermitted)


Preferred Qualifications

  • Bilingual or multilingual candidatesheavilypreferred.

  • Experiencewith HEDIS screening measures

  • Experience withbehavior change

  • 1+ year experience with production expectationsor high-volume calls heavily preferred

  • 2+ years'experiencewithcall centeror outreach involving members/consumers

  • 3+years'experiencein ahealthcaresetting

  • Medical certification (certified nursing assistant, medical assistant, etc.)


Education

High School diploma or G.E.D.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.00 - $34.15

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This fulltime position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial wellbeing of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.


Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 09/05/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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