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Cvm Manager Jobs (NOW HIRING)

Customer Value Manager

Ambler, PA · On-site

$75K - $90K/yr

The CVM will engage with Phenom customers globally to drive adoption and usage of Phenom's TXM ... The Customer Value Manager will have phenomenal customer experience to drive customer value ...

... with CVM expectations. * Build and manage detailed timelines for product development * Communicate strategy and development timelines across multiple teams within Loyal Study Design & Protocol ...

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Cvm Manager information

What is a CVM Manager?

A CVM Manager, or Customer Value Management Manager, is responsible for analyzing customer data and behaviors to develop strategies that maximize customer value and retention. They design targeted marketing campaigns, manage customer segmentation, and work closely with sales and product teams to enhance customer experiences. CVM Managers use insights from data analytics to increase profitability and ensure long-term customer loyalty. Their role is crucial in industries like telecommunications, banking, and retail, where understanding customer needs drives business success.

How does a CVM Manager typically collaborate with marketing and sales teams to drive customer value?

A CVM (Customer Value Management) Manager works closely with marketing and sales teams to develop targeted campaigns and offers based on customer segmentation and analytics. They analyze customer data to identify trends, preferences, and opportunities, then coordinate with marketing to design personalized communications and with sales to ensure alignment on customer engagement strategies. Effective collaboration ensures that initiatives are data-driven, customer-centric, and aligned with business objectives, leading to increased retention and value creation.

What are the key skills and qualifications needed to thrive as a CVM (Customer Value Management) Manager, and why are they important?

To thrive as a CVM Manager, you need a strong background in data analytics, customer segmentation, and marketing strategy, typically supported by a degree in business, marketing, or a related field. Familiarity with CRM platforms, data visualization tools, and marketing automation systems is essential, along with experience in campaign management. Excellent communication, stakeholder management, and problem-solving skills help drive customer-centric initiatives and cross-functional collaboration. These abilities are crucial for maximizing customer lifetime value and achieving business growth through targeted, data-driven strategies.

What is the difference between Cvm Manager vs Veterinary Operations Manager?

AspectCvm ManagerVeterinary Operations Manager
Required CredentialsVeterinary degree, CVM certification, management experienceVeterinary degree, management experience, often CVM certification
Work EnvironmentAnimal hospitals, veterinary clinics, pharmaceutical companiesVeterinary clinics, hospitals, animal care facilities
Employer & Industry UsageVeterinary practices, pharmaceutical firms, animal health companiesVeterinary clinics, hospital chains, animal care organizations

The Cvm Manager typically oversees veterinary staff and clinical operations, focusing on animal health and compliance. The Veterinary Operations Manager manages overall clinic or hospital operations, including staff, budgets, and client services. While both roles require veterinary credentials and management skills, the Cvm Manager is more specialized in clinical and veterinary aspects, whereas the Veterinary Operations Manager handles broader operational responsibilities.

What are the most commonly searched types of Cvm jobs? The most popular types of Cvm jobs are:
Infographic showing various Cvm Manager job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 98% Full Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Director, Decision Science CVM

Novartis

East Hanover, NJ • Hybrid

$185K - $344K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 19 hours ago


Novartis rating

7.4

Company rating: 7.4 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

53rd of 71 rated pharmaceutical


Job description

Job Description Summary

Location: East Hanover
#Hybrid
The Insights and Decision Science (IDS) team is dedicated to enabling improved decision making at Novartis by leveraging data and advanced analytics capabilities to generate actionable insights that drive business growth. We collaborate closely with the US business, bringing insights and challenging ideas to empower smarter, data-driven decision-making. Reporting into the ED, Decision Science, this role supports the leadership team by providing robust responses to portfolio and enterprise-wide requests.
The role aims to elevate the overall IDS innovation and insight-generation capability, ensuring that the organization remains at the forefront of industry advancements in Decision Science. This role is integral to maintaining a cohesive and forward-thinking enterprise, dedicated to achieving excellence in the pharmaceutical industry, through collaborations and thought partnership with the ED, Decision Science Portfolio and other IDS functions like Data Strategy & Governance, Application Product Management, I&A, others.
This position will be located at East Hanover, NJ will not have the ability to be located remotely. This position will require 15% travel as defined by the business (domestic and/ or international).


Job Description

Key Responsibilities:

  • Provide data-driven insights that address brand, portfolio and pipeline questions and strategic priorities
  • Synthesize and analyze data from across product, therapeutic area and functions to create cohesive narratives for CVM decisions
  • Support General Management team in framing key business questions and driving alignment on priorities, ensuring seamless integration of insights into enterprise strategy
  • Prepare for meetings with the Decision Science leadership governance body (i.e. collect, synthesize, and socialize material with the LT)
  • Work closely with Decision Science LT members to align on key topics to ensure effective Decision Science collaboration across brands and functions
  • Proactively identify opportunities to expand the suite of IDS products to meet evolving needs of US enterprise
  • Implement best practices in decision science and data analytics to foster proactive, insight-driven decision-making across the US business
  • Develop new tools, frameworks, and methodologies to improve the delivery and impact of insights at the enterprise level

Essential Requirements:

Education:Bachelor's degree in related field is required; Master of Science and/or MBA strongly preferred

Novartis seeks an individual with extensive experience in strategic leadership and cross-functional collaboration within a complex organizational structure. The individual should have a proven track record in identifying and leveraging opportunities to enhance brand growth and support enterprise-wide initiatives. The individual should demonstrate exceptional skills in facilitating communication and resource alignment between executive leadership and various teams, ensuring that insights and capabilities are effectively utilized to meet organizational goals.

Experience in acting as a liaison between internal departments and external stakeholders is essential, as is the ability to organize and lead governance meetings that drive strategic discussions and collaboration across diverse functions and brands. The successful candidate will have a strong background in synthesizing and presenting information to senior leadership, fostering an environment of innovation and continuous improvement.

Experience:

  • A minimum of 8 years of experience in healthcare industryor other business experience
  • Excellent communication and interpersonal skills to effectively liaise with senior leadership and stakeholders
  • Minimum 3 years of domain expertise in these areas are highly desired: secondary data analytics, data science, primary market research, field analytics and insights, market access and patient service analytics, or other related strategic analytics and management consulting
  • Ability to identify and capitalize on opportunities for expanding product suites and enhancing organizational capabilities
  • Strong background in synthesizing and presenting information to senior leadership, fostering an environment of innovation and continuous improvement.
  • Strategic thinking and problem-solving skills to support enterprise-wide initiatives
  • Strategic planning capability combined with an outstanding ability to drive execution with a focus on directing operational enhancements to increase quality and effectiveness; Proven teamwork, collaboration, and people management skills
  • Ability to influence a highly matrixed large organization and work in a dynamic, fast-paced, multifunctional environment

Novartis Compensation Summary:

The salary for this position is expected to range between $185,500.00 and $344,500.00 per year.

The final salary offered is determined based on factors like, but not limited to, relevant skills and experience, and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors.

Your compensation will include a performance-based cash incentive and, depending on the level of the role, eligibility to be considered for annual equity awards.

US-based eligible employees will receive a comprehensive benefits package that includes health, life and disability benefits, a 401(k) with company contribution and match, and a variety of other benefits. In addition, employees are eligible for a generous time off package including vacation, personal days, holidays and other leaves.


EEO Statement:

The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status.


Accessibility and reasonable accommodations

The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to us.reasonableaccommodations@novartis.com or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.


Salary Range

$185,500.00 - $344,500.00


Skills Desired

Agility, Brand Awareness, Cross-Functional Collaboration, Customer Engagement, Customer Experience, Customer Insights, Data Strategy, Digital Marketing, Go-To-Market Strategy, Influencing Skills, Inspirational Leadership, Marketing Strategy, Media Campaigns, People Management, Product Marketing, Product Roadmap, Return on Investment (ROI), Stakeholder Engagement, Stakeholder Management, Strategic Marketing