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Customs Manager Jobs in Ontario (NOW HIRING)

Bdp International

Customs Rater

Woodbridge, ON · On-site

The role involves coordinating customs entries, managing relevant documentation, and supporting the seamless flow of goods through the customs clearance process. The Customs Coordinator / Rater plays ...

Linamar

Supervisor, Customs

Guelph, ON

Act as the main point of contact between customs staff and management, escalating issues when required. Academic/Educational Requirements * Bachelor's degree or college diploma in Business ...

Cargill

Canada Customs Analyst

Toronto, ON · On-site

RELATIONSHIP MANAGEMENT: Collaborates with legal counsel and customs authorities as required to keep abreast of regional trade compliance operations, sensitized data management systems and processes ...

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Customs Manager information

What does a Customs Manager do?

A Customs Manager oversees the import and export processes of a company to ensure compliance with all applicable customs laws and regulations. They manage customs documentation, coordinate with regulatory agencies, and develop strategies to minimize delays and costs related to customs clearance. Additionally, Customs Managers often train staff on customs procedures and keep up-to-date with changes in international trade laws to ensure smooth and legal cross-border transactions.

What are some common challenges a Customs Manager faces when coordinating international shipments?

Customs Managers often encounter challenges such as navigating ever-changing regulations, managing tight shipment deadlines, and ensuring all documentation is accurate and compliant. They must stay updated on international trade agreements and tariff changes, which can impact clearance processes. Collaborating effectively with freight forwarders, government agencies, and internal teams is essential to prevent delays and avoid costly penalties, making strong organizational and communication skills critical for success in this role.

What are the key skills and qualifications needed to thrive as a Customs Manager, and why are they important?

To thrive as a Customs Manager, you need in-depth knowledge of customs regulations, international trade laws, and experience in logistics or supply chain management, typically backed by a relevant degree or certification such as Certified Customs Specialist (CCS). Familiarity with customs management software, import/export documentation systems, and compliance tracking tools is essential. Strong attention to detail, problem-solving ability, and effective communication skills are crucial soft skills for this role. These competencies ensure efficient, compliant movement of goods across borders, minimizing delays and mitigating legal or financial risks for the organization.
What are the most commonly searched types of Customs jobs in Ontario? The most popular types of Customs jobs in Ontario are:
What are popular job titles related to Customs Manager jobs in Ontario? For Customs Manager jobs in Ontario, the most frequently searched job titles are:
What job categories do people searching Customs Manager jobs in Ontario look for? The top searched job categories for Customs Manager jobs in Ontario are:
What cities in Ontario are hiring for Customs Manager jobs? Cities in Ontario with the most Customs Manager job openings:
Customs Manager jobs near you
Infographic showing various Customs Manager job openings in Ontario as of July 2026, with employment types broken down into 96% Full Time, and 4% Part Time. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution.

Regional customs Manager, Client Service

Livingston International

Niagara On The Lake, ON • On-site

Full-time

Re-posted yesterday

Livingston International rating

7.7

Company rating: 7.7 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world. Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia.  

Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston. 

 
JOB SUMMARY

Reporting to the Director, Client Service, this position is responsible for the overall service level management for all clients within their region.  Responsible for achieving team profitability, client retention, up-selling opportunities and client loyalty through performance management, training, coaching, mentoring and motivating staff.

KEY DUTIES & RESPONSIBILITIES
  • Train, motivate, mentor, coach and manage the overall performance of staff members to achieve results.
  • Ensures delivery of exceptional client service to foster and enhance superior client relationships within the region.
  • Drive the revenue, profitability, retention, and client satisfaction to ensure the region meets or exceeds its targets. Review attainment vs. target for the region and develop corrective actions where necessary.
  • Analyze data and run reports for clients within the region to identify trends and patterns, track lost business, determine and resolve root cause issues and increase client satisfaction and loyalty. 
  • Manage and control the use of systems and technology, such as the Customer Relationship Management (CRM) tools, to drive efficiency in all client service operations. Monitor and report service level statistics and other key performance indicators.
  • Develop processes and procedures to achieve regional goals and objectives.
  • Conduct root-cause analysis and create scalable solutions to resolve systemic issues or service delivery deficiencies. 
  • Create and foster partnerships with other internal departments to resolve cross-functional communication or cooperation difficulties.
  • Assist direct reports with challenging barriers and obstacles they may encounter.
  • Maintain appropriate balance between client service and up-selling activities/sales focused revenue growth.
  • Attend client visits with the Client Service Mangers as required.
  • Complete annual performance reviews with direct reports.
  • Perform other related duties as assigned by management.
  • Adhere to established policies and procedures.
     
KNOWLEDGE & SKILLS
  • Excellent interpersonal skills. Ability to develop and maintain deep, consultative relationships with external and internal clients.
  • Good communication skills (both written and verbal).
  • Knowledge and experience with project management methodology and techniques.
  • Excellent problem solving and conflict resolution skills.
  • The ability to make and execute effective decisions based on factual content.
  • Comfortable preparing and making presentations to small and large audiences.
  • Ability to be self-motivated, creative and work in a challenging and stressful environment.
  • Ability to prioritize, plan and schedule activities.
  • Excellent understanding of customs brokerage process, procedures, regulations, and regulatory requirements.
  • Working knowledge of Microsoft Office software (MS Word, MS Excel, MS PowerPoint) and Customer Relationship Management tools.
WORK EXPERIENCE - MINIMUM REQUIRED
6 years of related experience
EDUCATION
Required: Bachelors Degree or equivalent
CERTIFICATIONS DESCRIPTION
COMPETENCIES
Business Acumen and Straight Talk
Leading and Developing
Inclusion and Collaboration
Customer First Focus
Agility
Accountability

At Livingston, we are committed to fostering a flexible, growth-oriented environment where you can thrive. Our culture is built on respect, recognition, and collaboration, and we empower our team with trusted expertise, continuous learning opportunities, and long-term support. We offer competitive compensation, comprehensive benefits, and a transparent pay philosophy aligned with market data and job-related factors.  

Base salary is one component of our total rewards package which also includes incentive opportunities, benefits, and professional development. Salary ranges are established by location and reflect relevant factors such as skills, experience, and market conditions. The good-faith salary range for this position is cad 84,455-127,000 CAD. Actual compensation will be determined based on these factors and may vary accordingly. 

Diversity, Equity, and Inclusion at Livingston

We are proud to be an inclusive employer and welcome applicants of all backgrounds, experiences, and perspectives. We know some candidates, especially women and people of color, may hesitate to apply unless they meet every requirement. If this role excites you, we encourage you to apply.

Livingston is an equal opportunity employer committed to fostering an inclusive and accessible workplace. Accommodations are available throughout the recruitment process for applicants with disabilities. If you require an accommodation, please advise when submitting your application.  In accordance with Ontario transparency requirements, this posting is for an existing, currently available position. In accordance with Ontario transparency requirements, this posting is for an existing, currently available position.

Job Type: Full Time 

Location: HomeOffice Ontario

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