Transcon Agent
Montreal, QC · On-site
... timely clearance when applicable - Interact with our customers in arranging their TRANSCON ... Communicate with drivers, carriers, customs brokers, and operations teams regarding border
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Transcon Agent
Montreal, QC · On-site
... timely clearance when applicable - Interact with our customers in arranging their TRANSCON ... Communicate with drivers, carriers, customs brokers, and operations teams regarding border
Customs Clearance Agent information
What does a customs clearance agent do?
A Customs Clearance Agent is responsible for ensuring that goods being imported or exported comply with all relevant customs regulations. They prepare and submit the necessary documentation, calculate duties and taxes, and communicate with customs authorities to facilitate the smooth movement of goods across borders. Their work helps prevent delays at ports and ensures clients’ shipments meet legal requirements. Customs Clearance Agents often work with freight forwarders, shipping companies, and government agencies.
What are the key skills and qualifications needed to thrive as a customs clearance agent, and why are they important?
To thrive as a Customs Clearance Agent, you need a thorough understanding of import/export regulations, documentation procedures, and logistics, often supported by relevant certifications or experience in international trade. Familiarity with customs management systems, tariff databases, and freight tracking software is typically required. Attention to detail, strong organizational skills, and effective communication are essential soft skills for coordinating with clients, customs officials, and transportation providers. These competencies are vital to ensure timely, compliant shipments and minimize costly delays or legal issues in global trade.
What are some of the common challenges faced by customs clearance agents, and how can they be effectively managed?
Customs Clearance Agents often encounter challenges such as tight shipment deadlines, rapidly changing customs regulations, and the need to accurately prepare complex documentation. Managing these challenges involves staying updated on regulatory changes, maintaining clear communication with clients and customs authorities, and developing strong organizational skills to handle multiple shipments simultaneously. Proactively building relationships with customs officials and leveraging digital customs management tools can also help streamline processes and minimize delays.
What is the difference between Customs Clearance Agent vs Customs Broker?
| Aspect | Customs Clearance Agent | Customs Broker |
|---|---|---|
| Credentials | Typically requires certification or licensing depending on the country | Requires licensing, certification, and often a license to operate |
| Work Environment | Works at ports, customs offices, or logistics companies | Operates within customs agencies or freight forwarding companies |
| Employer & Industry Usage | Hired by importers, exporters, or logistics firms to handle customs procedures | Licensed professionals working with clients to clear goods through customs |
While both Customs Clearance Agents and Customs Brokers handle customs procedures, Customs Brokers typically have more formal licensing and broader responsibilities, including preparing documentation and ensuring compliance. Customs Clearance Agents often focus on specific tasks within the clearance process, working closely with brokers or directly with customs authorities.
What are popular job titles related to Customs Clearance Agent jobs in Quebec?
For Customs Clearance Agent jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Customs Clearance Agent jobs in Quebec look for?
The top searched job categories for Customs Clearance Agent jobs in Quebec are:
Expeditors rating
8.1
Based on 88 frontline employees who took The Breakroom Quiz
45th of 366 rated logistics
Job description
Company Description
Additional Information
We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Job DescriptionEnsure timely and accurate movement of freight and information, while providing an exceptional customer service within the TRANSCON Department
KEY RESPONSIBILITIES:
- Ensure smooth and timely freight process flow
- Ensure accurate and timely data entry into our operational system
- Track and Trace TRANSCON Files and reporting
- Use export TRANSCON Workflow on daily basis
- Ensure accurate and timely client and vendors billing.
- Ensure delivery of freight and timely clearance when applicable
- Interact with our customers in arranging their TRANSCON shipments, meeting customer service standards.
- Contribute to maintain good relationships with suppliers
- Meet compliance at all times to regulations internal and external in accordance with government regulations.
- Understand department process flow, and looking for best practices to improve operational efficiency and productivity
- Ensure all customers standard operating procedures in place and updated in the DLSOPs
- Meet KPI standards in accordance with the Company’s procedures
- Network communications, timely responses to emails and requests (internal and external)
- Escalation of problems to Management when necessary
- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
- Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
QualificationsKnowledge:
- Expeditors’ Company Policies and Procedures
- Basic local regulatory knowledge for compliance
- Global Logistics Industry knowledge
- Hazardous materials certification (preferred)
Skills:
- Pro-active, strong organizational skills.
- Good computer skills (Excel, Word)
- Fluent in English
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
Behaviours:
- Positive and willing to help attitude
Training Requirements:
- Meet company standards of 52 hours training per year, including as needed management/leadership training
Education and Experience:
- 6 months to 1 year related experience
Additional Information
Night Shift posting 15h-23h00
- Submit and manage ACI/eManifest filings for cross-border shipments.
- Communicate with drivers, carriers, customs brokers, and operations teams regarding border
- Troubleshoot shipment holds and customs documentation issues.
- Work with the TCO and TCI for the daily activities including but not limited to track and trace, processing shipments.
- Meet compliance at all times to regulations internal and external in accordance with government regulations.
Expeditors offers excellent benefits:
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus
What Expeditors employees say
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