Customs Brokerage Business Development Manager Jobs

At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.

Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.

As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.

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Location: USA - South San Francisco, 395 Oyster Point

Division:Air & Sea

Job Posting Title:Business Development Manager, Account Director

Time Type:Full Time

Summary

Business Development Manager, Account Director will be responsible for selling DSV’s Air & Sea transportation and logistics services to prospective and existing clients, with an emphasis on complex, multi-modal forwarding solutions across air, ocean, customs, and value-added logistics. This role requires an elite sales profile with a proven hunter mentality, immediate pipeline generation capability, documented customer expansion, and sustained quota overachievement. The successful candidate should bring strong local market knowledge, existing executive-level relationships, an active book of business, and deep experience leading strategic RFQs/RFPs in the international freight forwarding industry.

Duties and Responsibilities

• Develop and execute sales strategies to achieve revenue, GP, and growth targets.
• Generate immediate qualified pipeline through proactive hunting, prospecting, executive outreach, and expansion of existing customer relationships.
• Lead complex RFQs/RFPs and sell integrated, multi-modal forwarding solutions across air, ocean, customs brokerage, and value-added logistics.
• Establish, maintain, and expand executive-level relationships with clients, including regular follow-up, business reviews, and strategic account planning.
• Collaborate with operations, pricing, product, and trade lane teams to ensure customer requirements are met and solutions are executable.
• Negotiate contracts, pricing, and service solutions with customers.
• Manage the sales pipeline and update the CRM system with accurate and up-to-date information.
• Stay up-to-date with industry trends, competitive activity, and local market developments, and provide feedback to the management team.

Educational background / Work experience

• A bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field is preferred.
• At least 5 years of successful sales experience in international freight forwarding, preferably within Air & Sea logistics.
• Current management of at least $1.5M+ in revenue or $250K+ in GP, with documented growth, customer expansion, and measurable sales performance.
• Experience selling complex Air & Sea forwarding solutions through international logistics providers is strongly preferred over domestic brokerage experience.
• Excellent communication and negotiation skills in both English and Spanish.
• Strong hunter mentality with the ability to generate pipeline quickly and convert opportunities into profitable growth.
• Ability to shape solution strategy, lead executive-level discovery, coordinate cross-functional pricing and operations input, and present multi-modal value propositions.
• Strong local market knowledge and existing relationships within the specific territory or target verticals.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.
• Good organizational skills and attention to detail.
• Proficient in Microsoft Office Suite, including Excel and PowerPoint.
• Experience with CRM software, preferably Salesforce or Microsoft Dynamics.

Preferred Qualifications

• A proven track record of sales success in international freight forwarding, with sustained quota overachievement and strong conversion history.
• Active book of business and established executive-level customer relationships in the local market or target verticals.
• Demonstrated success expanding strategic accounts, increasing wallet share, and delivering measurable revenue and GP growth.
• Familiarity with international trade and regulations.
• Experience in Air & Sea freight forwarding and customs brokerage; international forwarding experience is prioritized over domestic brokerage.
• Fluent in English (oral and written)
• Fluent in Spanish (oral and written)

Computer Literacy

• Proficiency in Microsoft Office Suite, including Excel and PowerPoint. Experience with CRM software.

At Will Employment

• DSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause

For this position, the expected base pay is: $122,000 - $150,000 / Annual. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, geographic location and other objective business considerations.

DSV provides a comprehensive package of health benefits including: medical, prescription, dental, vision, and life insurance, along with flexible and health spending accounts, short and long-term disability coverage, and wellness resources to support your overall well-being. In addition, our 401(k) plan offers company-matching contributions up to 5% to help you build a secure financial future. To support a healthy work-life balance, DSV also offers generous paid time off, paid holidays, and additional floating holidays.

DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through theDSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com . If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

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