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Customers Service Manager Jobs in Oregon (NOW HIRING)

Bi-Mart Corporation

Customer Service Manager

Seaside, OR · On-site

$19.60 - $21.20/hr

... Service Manager. About Bi-Mart Corporation: We've been a part of the Northwest for over 70 years ... As a community-based company, we want our customers to feel right at home when they shop at Bi-Mart.

Bi-Mart Corporation

Customer Service Manager

Seaside, OR · On-site

$19.60 - $21.20/hr

... Service Manager. About Bi-Mart Corporation: We've been a part of the Northwest for over 70 years ... As a community-based company, we want our customers to feel right at home when they shop at Bi-Mart.

Bi-Mart Corporation

Customer Service Manager

Seaside, OR · On-site

$19.60 - $21.20/hr

... Service Manager. About Bi-Mart Corporation: We've been a part of the Northwest for over 70 years ... As a community-based company, we want our customers to feel right at home when they shop at Bi-Mart.

Bi-Mart Corporation

Customer Service Manager

Seaside, OR · On-site

$19.60 - $21.20/hr

... Service Manager. About Bi-Mart Corporation: We've been a part of the Northwest for over 70 years ... As a community-based company, we want our customers to feel right at home when they shop at Bi-Mart.

Hannah Pet Hospital

Service Manager

Portland, OR · On-site

$49K - $55K/yr

Implement customer service protocols and standards to enhance the Member experience. Team ... Manage staff scheduling to ensure adequate coverage during operating hours. Member Communications:

Jackson Automotive Group

Service Manager

Corvallis, OR · On-site

As service manager, our customers, and your team, will look to you for guidance, leadership and expertise. Job Responsibilities * Conduct daily one-on-one client status meetings with each ASM to ...

Jackson Automotive Group

Service Manager

Albany, OR

$78K - $132K/yr

As service manager, our customers, and your team, will look to you for guidance, leadership and expertise. Job Responsibilities * Conduct daily one-on-one client status meetings with each ASM to ...

Jackson Automotive Group

Service Manager

Albany, OR · On-site

As service manager, our customers, and your team, will look to you for guidance, leadership and expertise. Job Responsibilities * Conduct daily one-on-one client status meetings with each ASM to ...

Jackson Automotive Group

Service Manager

Albany, OR · On-site

As service manager, our customers, and your team, will look to you for guidance, leadership and expertise. Job Responsibilities * Conduct daily one-on-one client status meetings with each ASM to ...

Jackson Automotive Group

Service Manager

Corvallis, OR

$78K - $132K/yr

As service manager, our customers, and your team, will look to you for guidance, leadership and expertise. Job Responsibilities * Conduct daily one-on-one client status meetings with each ASM to ...

POWER SYSTEMS WEST LLC

Service Manager

Portland, OR

$85K - $100K/yr

Our Service Manager works closely with our customers, service technicians, coordinators and customers both internal and external. Our technicians are provided extensive on-line and in person KOHLER ...

Pacific Islands Construction

Service Manager

Antelope, OR · On-site

$70K - $900K/yr

... customers, and lead teams in a fast-paced environment? We are looking for a Senior Service Manager ... to lead our service department and help grow our repair and maintenance operations. This is a key ...

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Customers Service Manager information

How much does a customer service manager get?

A customer service manager's salary typically ranges from $45,000 to $85,000 annually, depending on experience, industry, and location. In larger organizations or high-cost areas, salaries can exceed $100,000, and managerial roles often require strong communication and leadership skills.

What does a customer service manager do?

A customer service manager oversees a team responsible for assisting customers, resolving issues, and ensuring satisfaction. They develop policies, monitor performance, and use tools like CRM software to improve service quality and meet organizational goals.

What are the most commonly searched types of Customers Service jobs in Oregon?

The most popular types of Customers Service jobs in Oregon are:

Customers Service Manager jobs near you

Customer Service Manager

Portland, OR • On-site

SERVPRO of Southwest Portland
Construction • 11 - 50 employees
Learn more about SERVPRO of Southwest Portlandexternal

$20 - $25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 22 days ago

Key responsibilities

  • Manage Production Technicians by scheduling, monitoring performance, and providing training.

  • Address and resolve customer service issues, including emergencies and conflicts.

  • Maintain accurate records of customer interactions and develop standards and procedures for customer service.

Job description

Benefits:
  • Bonus based on performance
  • Company car
  • Competitive salary
  • Free uniforms
  • Opportunity for advancement
  • Paid time off
  • Vision insurance
  • 401(k) matching
  • Company parties
  • Dental insurance
  • Health insurance
  • Training & development

Customer Service Manager Job Summary
The customer service manager is responsible for managing Production Technicians and monitoring their performance while still providing excellent service to the customer. In this role, you will schedule Production Technicians, resolve emergency issues, provide training for new employees, and handle service issues beyond Production Technicians capability. You will also be required to meet all customer and company expectations.
Customer Service Manager Duties and Responsibilities
  • Recruit, hire and train new production technicians
  • Generate sales from production technicians to up-sell and cross-sell
  • Research strategies to further improve the customer experience
  • Schedule calendar for production technicians
  • Distribute work
  • Develop standards and procedures
  • Document customer service discussions and actions
  • Maintain accurate records and files of documentation
  • Provide sales goals and encouragement to achieve goals
  • Manage budget and expenses
  • Set and maintain all customer service procedures and policies
  • Record, organize, and file customer interactions and profile/account changes
  • Provide resources for quality customer service
  • Implement customer service strategies to improve quality of service
  • Address and resolve team and customer conflicts
  • Anticipate and resolve customer service issues
  • Maintain a professional workspace and workflow
  • Evaluate production technicians performance
Customer Service Manager Requirements and Qualifications
  • Excellent customer care and focus; ability to assess customers' needs and provide answers, paths, troubleshooting help, or methods for a positive customer experience
  • Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
  • Able to multitask, prioritize, and manage time efficiently
  • Encouraging to team and staff; able to mentor and lead
  • Excellent verbal and written communication skills
  • Self-motivated and self-directed
  • Comfortable in both a leadership and team-player role
  • Creative problem solver who thrives when presented with a challenge
  • Focused on customer service
  • High school degree or equivalent; Bachelor's degree in business administration, business, or related field preferred
  • Previous experience in customer support, client services, sales, or a related field
  • Excellent at communicating over the phone and handling phone systems
  • Basic computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts.
  • Able to concentrate on multiple problems at once
  • Excellent time management and prioritization skills
  • Ability to answer phone, listen actively, relay information, and type basic information simultaneously
  • Customer-focused for a positive customer experience and resolution