ZipRecruiter

Log In

1

Customer Training Manager Jobs in Indiana (NOW HIRING)

Crunch Fitness

Fitness Manager

Schererville, IN · On-site

$45K - $95K/yr

Managing and coaching the delivery of personal training services * "Owning" the client journey that a customer takes by engaging with our paid programming. The Personal Training Manager is ...

previous page

Showing results 41-60

All JobsCustomer Training JobsCustomer Training Manager JobsCustomer Training Manager Jobs in Indiana

Customer Training Manager information

What does a customer training manager do?

A Customer Training Manager is responsible for developing, organizing, and delivering training programs to help customers effectively use a company's products or services. They assess customer learning needs, create instructional materials, and may lead in-person or virtual training sessions. Their goal is to enhance customer satisfaction and product adoption by ensuring users are well-informed and confident in using the offerings. Customer Training Managers often collaborate with product, sales, and support teams to keep training content up-to-date and relevant.

How does a customer training manager typically collaborate with product and support teams to deliver effective training programs?

A Customer Training Manager works closely with product and support teams to ensure training materials are accurate, up-to-date, and address real customer needs. This collaboration involves regular meetings to gather insights on product updates, customer feedback, and common support issues. By staying connected, the Training Manager can design sessions that empower customers to use the product more effectively and proactively address frequent concerns, ultimately enhancing customer satisfaction and product adoption.

What are the key skills and qualifications needed to thrive as a customer training manager, and why are they important?

To thrive as a Customer Training Manager, you need expertise in adult learning principles, curriculum design, and strong product knowledge, typically supported by a bachelor’s degree in education, business, or a related field. Familiarity with Learning Management Systems (LMS), e-learning authoring tools, and sometimes industry certifications like CPTM (Certified Professional in Training Management) are highly valuable. Exceptional communication, organizational skills, and the ability to build rapport with diverse audiences set top performers apart in this role. These skills and qualifications are crucial for delivering effective training that drives customer success and product adoption.

What is the difference between Customer Training Manager vs Customer Support Specialist?

AspectCustomer Training ManagerCustomer Support Specialist
Primary FocusDeveloping and delivering training programs for customersProviding technical support and resolving customer issues
Required SkillsTraining design, communication, product knowledgeTechnical troubleshooting, communication, problem-solving
Work EnvironmentTraining sessions, workshops, online coursesHelp desks, support tickets, live chat
Common Industry UsageTechnology, SaaS, manufacturingTechnology, retail, service industries

The Customer Training Manager focuses on creating and managing training programs to educate customers about products or services, while the Customer Support Specialist handles direct technical support and issue resolution. Both roles require strong communication skills, but their core responsibilities differ significantly in scope and daily tasks.

What degree is needed to be a customer training manager?

A customer training manager typically holds a bachelor's degree in fields such as education, business, communications, or a related area. Relevant experience in training, instructional design, or customer service, along with strong communication skills, is also important for this role.

What cities in Indiana are hiring for Customer Training Manager jobs?

Cities in Indiana with the most Customer Training Manager job openings:

Customer Training Manager jobs near you

Process Control Training Specialist

Greenwood, IN • On-site

George E. Booth Co.
Industrial Automation Equipment Manufacturing • 11 - 50 employees
Learn more about George E. Booth Co.external

Full-time

Re-posted 5 days ago

Job description

Process Control Training Specialist 

Position Summary

The Process Control Training Specialist is responsible fordelivering high-quality technical training to customers, channel partners, andinternal personnel on process instrumentation and industrial automationtechnologies. This customer-facing role develops and delivers classroom,virtual, and hands-on training focused on the installation, configuration,commissioning, operation, troubleshooting, calibration, and maintenance ofindustrial instrumentation.

Working closely with Sales, Service, Marketing, andmanufacturing partners, the Process Control Training Specialist ensurescustomers receive practical, application-focused training that improvesequipment reliability, operational efficiency, and workforce competency whilesupporting the organization's training initiatives.

The position is based in Greenwood, IN.

Essential Responsibilities

Customer Training & Technical Education

  • Deliver instructor-led technical training at company facilities, customer sites, and virtual platforms.
  • Conduct hands-on training covering installation, configuration, commissioning, diagnostics, troubleshooting, calibration, and maintenance of instrumentation.
  • Train customers on modern device configuration software, Ethernet-based industrial communications, and industry best practices.
  • Evaluate customer knowledge and tailor training programs to meet specific application and operational requirements.
  • Promote safe work practices and proper instrumentation lifecycle management.

Curriculum Development

  • Develop, maintain, and continuously improve technical training materials, presentations, student guides, laboratory exercises, and competency assessments.
  • Update course content to reflect new products, software revisions, communication technologies, and industry standards.
  • Collaborate with manufacturing partners to incorporate current product information and technical resources.

 

Customer Support & Program Development

  • Support Sales and Service teams by providing technical expertise and customer training solutions.
  • Assist Marketing with promoting scheduled training classes.
  • Measure training effectiveness through written and practical evaluations and recommend follow-up training as needed.
  • Identify opportunities to expand customer training offerings based on industry trends and customer needs.
  • Perform other duties as assigned.

Travel

Travel to company locations, customer facilities andmanufacturer training centers is required on an as-needed basis. Up to 50% overnighttravel may be required depending on customer schedules and training facilitylocations.

Qualifications

Education

Associate degree in Engineering Technology, Instrumentation,Electronics, Industrial Automation, or a related technical field, or anequivalent combination of education and experience.

Experience

  • 7+ years of experience in process instrumentation, industrial automation, field service, technical support, or applications engineering.
  • Experience commissioning, configuring, and troubleshooting industrial instrumentation.
  • Previous customer training, mentoring, or instructional experience preferred.

Core Competencies

  • Customer-focused communication and relationship building
  • Technical expertise in flow, level, pressure, temperature, and analytical instrumentation
  • Instrument commissioning, startup, and diagnostics
  • Ethernet-based industrial communications and device configuration software
  • Strong presentation, facilitation, and public speaking skills
  • Organization, planning, and project management
  • Continuous learning and commitment to emerging technologies

Physical Requirements

  • Ability to stand for extended periods while conducting training.
  • Ability to lift and transport training equipment up to 40 pounds.
  • Ability to travel by automobile and commercial airline as required.
  • Ability to work safely in industrial environments while using appropriate personal protective equipment (PPE).

What We Provide

Competitive pay and comprehensive benefits. Opportunities for professional growth inautomation and electrical design. A safe andsupportive work environment with opportunities for skill development.

    Employment Type: FULL_TIME

    Apply