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Customer Support Jobs in Rialto, CA (NOW HIRING)

BioPhase Solutions

Customer Service Manager

Anaheim, CA · On-site

$75/hr

Own day-to-day execution of customer support operations, including coverage schedules and peak-volume planning. * Establish clear service standards, case categorization, escalation pathways, and ...

Third Party CS

Customer Service Representative

Claremont, CA · On-site

$15.75 - $21.50/hr

Previous experience in customer support, client services, sales, or a related field * Excellent at communicating over the phone and other communication platforms * Basic computer skills and ...

Third Party CS

Customer Service Representative

Orange, CA · On-site

$17 - $23.25/hr

Previous experience in customer support, client services, sales, or a related field * Excellent at communicating over the phone and other communication platforms * Basic computer skills and ...

Zenlayer

Network Support Engineer

Diamond Bar, CA · Hybrid

Zenlayer is seeking a customer service oriented Network Support Engineer to join our Global Customer Support Center (GCSC) team. In this role, you will be on the front lines of supporting Zenlayer ...

Robert Half

Customer Service Representative

Orange, CA · On-site

$20.59 - $23.84/hr

This position focuses on delivering responsive support to business customers by managing orders, answering inquiries, and coordinating with internal partners to ensure a smooth customer experience.

Zenlayer, Inc

Network Support Engineer

Diamond Bar, CA · On-site

Zenlayer is seeking a customer service oriented Network Support Engineer to join our Global Customer Support Center (GCSC) team. In this role, you will be on the front lines of supporting Zenlayer ...

Zenlayer, Inc

Network Support Engineer

Diamond Bar, CA · On-site

Zenlayer is seeking a customer service oriented Network Support Engineer to join our Global Customer Support Center (GCSC) team. In this role, you will be on the front lines of supporting Zenlayer ...

Island Grad Inc

Remote Customer Service

San Bernardino, CA · Remote

$16.50 - $22.25/hr

This role provides exceptional customer support by responding to inquiries, assisting with programs and services, maintaining accurate records, and ensuring every interaction reflects Island Grad Inc ...

Cencora

Program Support Representative I

Orange, CA

$21/hr

Provides call, fax and email support for customers, Sales Executive, Business Coach, and Managed Care Directors to resolve customer issues for all Elevate related programs. * Troubleshoot website ...

Adept HR

Be Seen First

Customer Service Representative with Logistics

Redlands, CA · On-site

$18 - $20/hr

MUST HAVE Customer Service Representative with Logistics, Distribution, or Manufacturing background ... Support office operations through clerical duties including filing, data entry, and managing office ...

JNH Lifestyles

Customer Care Technician

Ontario, CA · On-site

$21 - $23/hr

This role is focused on providing high-level technical support and troubleshooting assistance to customers, while also delivering exceptional customer service experiences. This position is ideal for ...

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All JobsCustomer Support JobsCustomer Support Jobs in Rialto, CA

Customer Support information

See Rialto, CA salary details

$12

$19

$28

How much do customer support jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for customer support in Rialto, CA is $19.25, according to ZipRecruiter salary data. Most workers in this role earn between $16.39 and $20.96 per hour, depending on experience, location, and employer.

What does a customer support representative do?

Customer support representatives assist customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in-person, helping to troubleshoot problems and ensure customer satisfaction. Their role is essential for maintaining positive customer relationships and improving the overall experience with a company.

What are the key skills and qualifications needed to thrive as a customer support representative?

To thrive as a Customer Support representative, you need strong problem-solving abilities, product knowledge, and clear communication skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office productivity tools is commonly required. Patience, active listening, and a positive attitude are standout soft skills for building rapport and resolving issues effectively. These skills ensure customer satisfaction, efficient issue resolution, and contribute to a positive brand reputation.

How do customer support professionals typically handle high-volume periods, and what support do they receive from their team?

During high-volume periods, Customer Support professionals often rely on strong teamwork and clear communication to manage increased workloads. Many organizations implement queue management systems and provide access to a knowledge base to streamline responses. Team leads may reassign tickets or encourage collaboration on complex issues, while regular check-ins help ensure that everyone is coping well. Additionally, companies may offer overtime opportunities or bring in temporary staff to maintain service quality and prevent burnout.

What is the difference between Customer Support vs Customer Service Representative?

AspectCustomer SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; technical skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, online chat, technical support teamsRetail stores, call centers, online support
Industry UsageIT, tech, telecom, e-commerceRetail, hospitality, telecom, banking
Common Search/ComparisonTechnical issues, troubleshooting, product supportCustomer inquiries, complaints, service requests

Customer Support and Customer Service Representative roles often overlap but differ mainly in focus. Customer Support typically handles technical issues and troubleshooting, often requiring specific technical skills. Customer Service Representatives focus on general customer inquiries and service requests. Both roles are vital for customer satisfaction but serve different functions within organizations.

What does a customer support role do?

A customer support role involves assisting customers with inquiries, resolving issues, and providing information about products or services. It requires strong communication skills, problem-solving abilities, and often the use of support tools like ticketing systems or live chat platforms.

What are the most commonly searched types of Customer Support jobs in Rialto, CA?

The most popular types of Customer Support jobs in Rialto, CA are:

What are popular job titles related to Customer Support jobs in Rialto, CA?

For Customer Support jobs in Rialto, CA, the most frequently searched job titles are:

What job categories do people searching Customer Support jobs in Rialto, CA look for?

The top searched job categories for Customer Support jobs in Rialto, CA are:

What cities near Rialto, CA are hiring for Customer Support jobs?

Cities near Rialto, CA with the most Customer Support job openings:

Customer Support jobs near you
Infographic showing various Customer Support job openings in Rialto, CA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $40,036 per year, or $19.2 per hour.

Customer Service Manager

BioPhase Solutions

Anaheim, CA • On-site

$75/hr

Full-time

Medical, Retirement

Re-posted 14 days ago

Job description

BioPhase Solutions specializes in recruiting top talented professionals for Southern California's Scientific community. We are currently looking for a Customer Service Manager to work for a leading Greater Orange County area medical diagnostics company.
Salary: $75-95k depending on experience
Summary:
We are seeking a hands-on Customer Service Manager to build and lead the company’s customer support function, ensuring a best-in-class experience for clinicians, lab partners, and patients using the company’s diagnostic products and services. This role is equal parts hands-on case leadership and builder—scaling support operations, managing escalations, and partnering cross-functionally as the company transitions from R&D to full-scale commercialization.
Responsibilities:
  • Implement and continuously improve end-to-end support workflows: intake, triage, escalation, resolution, documentation, and feedback loops—built for regulated diagnostics environment.
  • Own day-to-day execution of customer support operations, including coverage schedules and peak-volume planning.
  • Establish clear service standards, case categorization, escalation pathways, and communication templates for consistent execution at scale.
  • Handle complex and escalated cases related to ordering, sample logistics, results delivery, billing inquiries, and product/service issues—driving timely resolution.
  • Coordinate cross-functional resolution with Operations and Commercial leadership to remove blockers and protect customer experience.
  • Partner closely with Quality/Regulatory to ensure complaint intake, documentation, escalation, and closure meet required standards and internal procedures.
  • Ensure customer-facing communications reflect professionalism, integrity, and regulatory compliance—especially when issues intersect with product performance, reporting, or patient-impacting workflows.
  • Recruit, train, coach, and manage a growing team of customer service representatives.
  • Build a culture of customer focus, accountability, urgency, and continuous improvement.
  • Maintain and grow knowledge bases, FAQs, scripts, and onboarding materials aligned to diagnostic workflows and common clinical questions.
  • Build dashboards and operating metrics (response time, first-contact resolution, reopen rate, complaint turnaround time) and drive action from the data.
  • Support new account onboarding, training coordination, and early adoption—partnering with Commercial teams to accelerate time-to-value.
  • Provide structured voice-of-customer feedback: trends, failure points, feature requests, and operational risks—recommended fixes included.
Key Performance Indicators (KPIs):
  • Response: Speed to first response and time-to-resolution by case type.
  • Quality of Resolution: First-contact resolution, reopen rate, escalation rate, documentation completeness.
  • Customer Outcomes: Customer Satisfaction and Net Promoter scores; and qualitative feedback trends.
  • Complaint Execution: Complaint cycle time and on-time closure in alignment with Quality processes.
  • Operational Health: Backlog/aging, staffing coverage, and readiness to support launch growth.
Experience:
  • Bachelor’s degree preferred (life sciences, healthcare administration, business, or related) or equivalent experience.
  • Minimum of 5 years in customer service/support, including a minimum of 2 years leading teams (or acting as a senior lead in a scaled support environment).
  • Experience supporting clinician offices, urgent care, labs, health systems, or IDNs as primary customers preferred
  • Direct experience with complaint handling and cross-functional quality investigations preferred
  • Experience implementing or administering helpdesk/CRM tooling (e.g., case routing, knowledge base, integrations) preferred
  • Strong preference for experience in diagnostics, medical devices, healthcare, digital health, or another regulated environment.
  • Working knowledge of diagnostic/laboratory workflows.
  • Demonstrated ability to build processes and teams in a fast-paced, resource-constrained environment.
  • Excellent written and verbal communication skills—able to translate technical and clinical concepts into clear, empathetic guidance.
  • Strong analytical and problem-solving skills; comfort with CRM/helpdesk systems and performance reporting.
Benefits:
  • 401(k) with company match
  • Eligible for incentive stock options
  • Paid holidays
  • Daily on-site free lunch, snacks, and drinks (at HQ)
  • 100% employer-paid medical insurance for employees
  • Education assistance program
Please send resumes to mia@biophaseinc.com and visit our website at www.biophaseinc.com for additional job opportunities!!!