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Customer Support Jobs in Rialto, CA (NOW HIRING)

Uber Freight

Customer Support Specialist III

Brea, CA · On-site

Salary Req #: 3014 About the Role Customer Support Specialist III is a key contributor to our operations division. The primary responsibility is to ensure that customer shipments are delivered on ...

Rexel France

Senior Customer Support Specialist

Anaheim, CA · On-site

$20.25 - $27.75/hr

We are looking for a Senior Customer Support Specialist to join our Rexel USA team in Anaheim, CA! Summary The Senior Customer Support Specialist is responsible for managing high complex project ...

Xylem

Senior Customer Support Coordinator

Mira Loma, CA · On-site

$32 - $43/hr

Candidates with experience in customer support, project coordination, order management, sales support, procurement, logistics, operations, project administration, or business support functions are ...

REXEL

Senior Customer Support Specialist

Anaheim, CA · On-site

The Senior Customer Support Specialist is responsible for managing high complex project business by placing orders, tracking shipments, and billing the customer correctly. The Senior Project Manager ...

REXEL

Senior Customer Support Specialist

Anaheim, CA · On-site

The Senior Customer Support Specialist is responsible for managing high complex project business by placing orders, tracking shipments, and billing the customer correctly. The Senior Project Manager ...

REXEL

Senior Customer Support Specialist

Anaheim, CA · On-site

The Senior Customer Support Specialist is responsible for managing high complex project business by placing orders, tracking shipments, and billing the customer correctly. The Senior Project Manager ...

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Customer Support information

See Rialto, CA salary details

$12

$19

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How much do customer support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for customer support in Rialto, CA is $19.25, according to ZipRecruiter salary data. Most workers in this role earn between $16.39 and $20.96 per hour, depending on experience, location, and employer.

What does a customer support representative do?

Customer support representatives assist customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in-person, helping to troubleshoot problems and ensure customer satisfaction. Their role is essential for maintaining positive customer relationships and improving the overall experience with a company.

What are the key skills and qualifications needed to thrive as a customer support representative?

To thrive as a Customer Support representative, you need strong problem-solving abilities, product knowledge, and clear communication skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office productivity tools is commonly required. Patience, active listening, and a positive attitude are standout soft skills for building rapport and resolving issues effectively. These skills ensure customer satisfaction, efficient issue resolution, and contribute to a positive brand reputation.

How do customer support professionals typically handle high-volume periods, and what support do they receive from their team?

During high-volume periods, Customer Support professionals often rely on strong teamwork and clear communication to manage increased workloads. Many organizations implement queue management systems and provide access to a knowledge base to streamline responses. Team leads may reassign tickets or encourage collaboration on complex issues, while regular check-ins help ensure that everyone is coping well. Additionally, companies may offer overtime opportunities or bring in temporary staff to maintain service quality and prevent burnout.

What is the difference between Customer Support vs Customer Service Representative?

AspectCustomer SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; technical skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, online chat, technical support teamsRetail stores, call centers, online support
Industry UsageIT, tech, telecom, e-commerceRetail, hospitality, telecom, banking
Common Search/ComparisonTechnical issues, troubleshooting, product supportCustomer inquiries, complaints, service requests

Customer Support and Customer Service Representative roles often overlap but differ mainly in focus. Customer Support typically handles technical issues and troubleshooting, often requiring specific technical skills. Customer Service Representatives focus on general customer inquiries and service requests. Both roles are vital for customer satisfaction but serve different functions within organizations.

What does a customer support role do?

A customer support role involves assisting customers with inquiries, resolving issues, and providing information about products or services. It requires strong communication skills, problem-solving abilities, and often the use of support tools like ticketing systems or live chat platforms.

What are the most commonly searched types of Customer Support jobs in Rialto, CA?

The most popular types of Customer Support jobs in Rialto, CA are:

What are popular job titles related to Customer Support jobs in Rialto, CA?

For Customer Support jobs in Rialto, CA, the most frequently searched job titles are:

What job categories do people searching Customer Support jobs in Rialto, CA look for?

The top searched job categories for Customer Support jobs in Rialto, CA are:

What cities near Rialto, CA are hiring for Customer Support jobs?

Cities near Rialto, CA with the most Customer Support job openings:

Customer Support jobs near you
Infographic showing various Customer Support job openings in Rialto, CA as of September 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 90% In-person, 2% Hybrid, and 8% Remote job distribution, with an average salary of $40,036 per year, or $19.2 per hour.

Customer Support Specialist III

Brea, CA • On-site

Uber Freight
Transportation and Warehousing • 1 - 5K employees
Learn more about Uber Freightexternal

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted yesterday

Uber Freight rating

7.3

Company rating: 7.3 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

170th of 365 rated logistics

Job description

Schedule: Full Time
Job Type: Hybrid
Salary Type: Salary
Req #: 3014
About the Role
Customer Support Specialist III is a key contributor to our operations division. The primary responsibility is to ensure that customer shipments are delivered on time, provide daily interaction and develop relationships with customers and carriers. This position will work at our office in Brea, CA. The training will be onsite Monday-Friday for the first 90 days. After training, a hybrid schedule is available.
What the Candidate Will Do
  • Process shipment entries and actively lead timely performance/automation objectives
  • Maintain consistent and professional communications; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc.
  • Exceed customer on-time pick-up and delivery expectations
  • Supervise shipments and revise when vital based on changing shipper, customer, and carrier needs
  • Utilize external websites and other tools of communication to set shipment appointments
  • Update load status in the system, e.g. loaded pick-up, delivery, empty, etc.
  • Set up new receivers, vendors, and supplier's locations
  • Work directly with Logistics Teams to assist with shipment issues or problem-solving
  • Additional Responsibilities Regarding Customer and Carrier Relationships
  • Correspond with customer and carrier regarding detention and other accessorial information
  • Set up new customer and vendor users on our platform
  • Acquire solid understanding of customer business practices and workflow

Basic Qualifications
  • High school diploma or GED equivalent
  • Minimum of 2-4 year of experience with intermodal shipments

Preferred Qualifications
  • Customer Service background
  • Service-related industry experience
  • Knowledge of the freight industry
  • Basic proficiency with Microsoft Office Suite
  • Intermodal Experience
  • Bachelors Degree is preferred

Benefits & Compensation for U.S. Employees
Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.
California: The target hourly rate for this position is between $24.00-$31.00/hour
Benefits & Compensation for U.S. Employees
Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.
About Uber Freight
Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real-time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.
Candidate Privacy Notice
Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.
EEOC
Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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