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Customer Support Jobs in Meriden, CT (NOW HIRING)

FAMILY OPTIONS INC

Client Support Coordinator

Prospect, CT · On-site

$17.75 - $18.75/hr

Description Client Support & Care Staff - Naugatuck, Waterbury, Wolcott, and Watertown Group Homes Per-diem position $17.75 per hour $18.75 per hour once you complete your Med Certification Must have ...

Family Options

Client Support Coordinator

Prospect, CT · On-site

$18.75 - $20/hr

... support services program, and day/vocational program. The CSC is responsible for the direct daily care, teaching, and supervising of clients to include record keeping. ESSENTIAL DUTIES AND ...

Family Options

Client Support Coordinator

Prospect, CT · On-site

$18.75 - $20/hr

... support services program, and day/vocational program. The CSC is responsible for the direct daily care, teaching, and supervising of clients to include record keeping. ESSENTIAL DUTIES AND ...

Family Options

Client Support Coordinator

Prospect, CT · On-site

$18.75 - $20/hr

Must have a driver's license SUMMARY To provide habilitative assistance and care to clients living in the following Agency programs: community and supported living arrangements, family support ...

TEKsystems

It Support Technician

New Haven, CT

$25 - $30/hr

Coordinate IT customer support activities, ensuring service requests are managed efficiently and aligned with service level expectations. Manage procurement processes for office and IT-related ...

TEKsystems

It Support Technician

New Haven, CT

$25 - $30/hr

Coordinate IT customer support activities, ensuring service requests are managed efficiently and aligned with service level expectations. Manage procurement processes for office and IT-related ...

Legrand Group

Technical Support Manager

West Hartford, CT · On-site

$90 - $125/hr

Job Category Customer Service Legrand has an exciting opportunity for a Technical Support Manager to join the Electrical Wiring Systems Wiremold Team in West Hartford, CT . The Technical Support ...

New

The Rally Group

Customer Service Representative

Hartford, CT · On-site

$16.25 - $22/hr

Support enrollment processes and ensure a smooth, positive experience * Provide friendly, professional customer support across multiple channels * Help coordinate and support company events ...

The Rally Group

Customer Service Representative

Hartford, CT · On-site

$16.25 - $22/hr

What You'll Do: Assist clients and customers with account setup, updates, and general inquiries Support enrollment processes and ensure a smooth, positive experience Provide friendly, professional ...

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All JobsCustomer Support JobsCustomer Support Jobs in Meriden, CT

Customer Support information

See Meriden, CT salary details

$11

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How much do customer support jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for customer support in Meriden, CT is $18.81, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $20.48 per hour, depending on experience, location, and employer.

What does a customer support representative do?

Customer support representatives assist customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in-person, helping to troubleshoot problems and ensure customer satisfaction. Their role is essential for maintaining positive customer relationships and improving the overall experience with a company.

What are the key skills and qualifications needed to thrive as a customer support representative?

To thrive as a Customer Support representative, you need strong problem-solving abilities, product knowledge, and clear communication skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office productivity tools is commonly required. Patience, active listening, and a positive attitude are standout soft skills for building rapport and resolving issues effectively. These skills ensure customer satisfaction, efficient issue resolution, and contribute to a positive brand reputation.

How do customer support professionals typically handle high-volume periods, and what support do they receive from their team?

During high-volume periods, Customer Support professionals often rely on strong teamwork and clear communication to manage increased workloads. Many organizations implement queue management systems and provide access to a knowledge base to streamline responses. Team leads may reassign tickets or encourage collaboration on complex issues, while regular check-ins help ensure that everyone is coping well. Additionally, companies may offer overtime opportunities or bring in temporary staff to maintain service quality and prevent burnout.

What is the difference between Customer Support vs Customer Service Representative?

AspectCustomer SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; technical skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, online chat, technical support teamsRetail stores, call centers, online support
Industry UsageIT, tech, telecom, e-commerceRetail, hospitality, telecom, banking
Common Search/ComparisonTechnical issues, troubleshooting, product supportCustomer inquiries, complaints, service requests

Customer Support and Customer Service Representative roles often overlap but differ mainly in focus. Customer Support typically handles technical issues and troubleshooting, often requiring specific technical skills. Customer Service Representatives focus on general customer inquiries and service requests. Both roles are vital for customer satisfaction but serve different functions within organizations.

What does a customer support role do?

A customer support role involves assisting customers with inquiries, resolving issues, and providing information about products or services. It requires strong communication skills, problem-solving abilities, and often the use of support tools like ticketing systems or live chat platforms.

What are the most commonly searched types of Customer Support jobs in Meriden, CT?

The most popular types of Customer Support jobs in Meriden, CT are:

What are popular job titles related to Customer Support jobs in Meriden, CT?

For Customer Support jobs in Meriden, CT, the most frequently searched job titles are:

What job categories do people searching Customer Support jobs in Meriden, CT look for?

The top searched job categories for Customer Support jobs in Meriden, CT are:

What cities near Meriden, CT are hiring for Customer Support jobs?

Cities near Meriden, CT with the most Customer Support job openings:

Customer Support jobs near you
Infographic showing various Customer Support job openings in Meriden, CT as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, and 6% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $39,131 per year, or $18.8 per hour.

Client Support Coordinator

Family Options Inc

Prospect, CT • On-site

$17.75/hr

Per diem

Re-posted 12 hours ago

Job description

Client Support & Care Staff - Naugatuck, Waterbury, Wolcott, and Watertown Group Homes
Per-diem position
$17.75 per hour
$18.75 per hour once you complete your Med Certification
Must have a valid CT Driver's License
SUMMARY
To provide habilitative assistance and care to clients living in the following Agency programs: community and supported living arrangements, family support services program, and day/vocational program. The CSC is responsible for the direct daily care, teaching, and supervising of clients to include record keeping.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Other duties may be assigned.
  1. Responsible for the direct supervisor of clients, knowing their status and location at all times.
  2. To assist in the Program Director and Assistant in the preparation of each individual client's Individualized Plan of Service or Individual Educational Plan and to implement the goals and staff actions developed.
  3. To teach, supervise, and assist clients in performing adult daily living activities. For example: Hygiene, personal care, eating, banking, shopping, meal-planning, clothing planning and care, community participation, self-control, etc.
  4. To assist the Program Director and Assistant in monitoring client progress on goals.
  5. To protect client rights, and report incidents of abuse, neglect, and mistreatment.
  6. Ensuring incident reports (DDS and Agency forms), and medication error reports are completed.
  7. Implement behavioral plans as written; including approved or emergency restraints and procedures when necessary.
  8. Implement occupational, physical, speech therapist recommendations and programs (i.e., positioning, sensory stimulation, lifts and transfers, etc.).
  9. Develop and implement recreation and community participation activities with all clients in your care.
  10. To work cooperatively with Clinical Director, Consultants, families, schools and other agencies in providing and implementing goals.
  11. Responsible for accurate and timely record keeping of services the Agency provides to clients and specific goals identified in each client's Plan of Service or Individual Education Plan.
  12. To work cooperatively with supervisory and other staff within the Agency and those from other agencies.
  13. Attend required staff meetings, in-services, and trainings. Maintain required trainings for the position as required by DDS and Agency.
  14. Administration of medications, providing routine health care and first aid to clients.
  15. Ensuring all areas of van and program sites are kept in a clean and organized state. To include but not limited to program equipment, repositioning equipment, individual client's personal items, office, kitchen, laundry area, etc.
  16. Transporting clients to and from designated activities and programs.
  17. Conduct and participate in emergency drills as required by DDS and Agency policy.
  18. Completion of Medication Certification program and maintain medication certification.
  19. To ensure accurate recording keeping of the residences petty cash account and individual client cash on hand accounts.
  20. 20. To perform any other related duties as requested by the Program Director or the Assistant.

TEAMWORK:
Attend required staff meetings and actively participate in in-services and trainings.
Work cooperatively with supervisory and other staff within the Agency and those from other agencies.
Communicate effectively, professionally, and respectfully to all clients, Agency staff, DDS, parents/guardians, community and outside Agency personnel.
Requirements
COMPETENCIES:
Successful completion of Medication Certification Program
Successful completion of PMT, CPR and First Aide training program
Valid CT drivers license with a satisfactory driving record.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
EDUCATION AND/OR EXPERIENCE
High School Diploma or equivalent. A minimum of two years experience working with individuals with developmental and/or behaviors challenges is preferred; or an equivalent combination of education and experience.
LANGUAGE SKILLS:
Ability to read and interpret English documents such as safety rules, maintenance instructions, medical reports and procedure manuals. Ability to write routine reports and correspondence in English.
MATHEMATICAL SKILLS:
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving several concrete variables.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk and hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.
The employee frequently lifts and/or moves up to 75 pounds and may be required to exert in excess of 100 lbs. of force when needing to initiate physical restraint procedures (training provided).
Specific vision abilities required by this job include close vision and the ability to adjust focus.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
While performing the duties of this position, the employee travels by automobile and is exposed to changing weather conditions.
Salary Description
$17.75

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