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Customer Support Jobs in Meriden, CT (NOW HIRING)

Merritt Staffing - Stratford

Customer Support Rep

Monroe, CT · Hybrid

$16 - $21.50/hr

Customer Support Representative Objective: To provide superior customer support and account management for product divisions through various communication channels, ensuring premium service and the ...

Kelly Services

Customer Support Representative

Avon, CT

$19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Customer Support Representative I Location: Avon, CT 06001 Hours: 10:00 AM - 6:00 PM OR 11 AM - 7 PM (Monday-Friday) Position Type: Temp to Hire Pay Rate: $19.00/hour Position Overview: We are ...

Photronics

Customer Support Tech I

Brookfield, CT · On-site

$18.50 - $25/hr

The Customer Support Technician independently manages customer orders, ensuring accuracy, timeliness, and strong communication throughout the order lifecycle. This role serves as a primary point of ...

PHOTRONICS INC

Customer Support Tech I

Brookfield, CT · On-site

$18.50 - $25/hr

The Customer Support Technician independently manages customer orders, ensuring accuracy, timeliness, and strong communication throughout the order lifecycle. This role serves as a primary point of ...

GT Independence

Customer Support Specialist CT

Southington, CT · On-site

$18.25 - $24.50/hr

  • PTO

As a Customer (Self Determination) Support Specialist or SDSS, you'll work on a team to deliver great customer service, over the phone, to people self-directing their care as well as other stake ...

NorcomCT

Customer Support Coordinator - Dispatcher

Naugatuck, CT · On-site

$25 - $36/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

We are currently seeking applicants for Customer Support Coordinator - Service and Installation Dispatcher. This position requires excellent interpersonal skills, attention to detail, technical ...

Ricoh USA, Inc.

Field Customer Support Coordinator

Rocky Hill, CT · On-site

$17.25 - $22.50/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Your role will encompass supporting daily operations, implementing new services, and fostering a customer-centric environment, all while making a positive impact within your assigned geographical ...

Ricoh USA, Inc.

Field Customer Support Coordinator

Rocky Hill, CT · On-site

$19.46 - $24.51/hr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Your role will encompass supporting daily operations, implementing new services, and fostering a customer-centric environment, all while making a positive impact within your assigned geographical ...

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Showing results 1-20

All JobsCustomer Support JobsCustomer Support Jobs in Meriden, CT

Customer Support information

See Meriden, CT salary details

$11

$18

$27

How much do customer support jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for customer support in Meriden, CT is $18.81, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $20.48 per hour, depending on experience, location, and employer.

What does a customer support representative do?

Customer support representatives assist customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in-person, helping to troubleshoot problems and ensure customer satisfaction. Their role is essential for maintaining positive customer relationships and improving the overall experience with a company.

What are the key skills and qualifications needed to thrive as a customer support representative?

To thrive as a Customer Support representative, you need strong problem-solving abilities, product knowledge, and clear communication skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office productivity tools is commonly required. Patience, active listening, and a positive attitude are standout soft skills for building rapport and resolving issues effectively. These skills ensure customer satisfaction, efficient issue resolution, and contribute to a positive brand reputation.

How do customer support professionals typically handle high-volume periods, and what support do they receive from their team?

During high-volume periods, Customer Support professionals often rely on strong teamwork and clear communication to manage increased workloads. Many organizations implement queue management systems and provide access to a knowledge base to streamline responses. Team leads may reassign tickets or encourage collaboration on complex issues, while regular check-ins help ensure that everyone is coping well. Additionally, companies may offer overtime opportunities or bring in temporary staff to maintain service quality and prevent burnout.

What is the difference between Customer Support vs Customer Service Representative?

AspectCustomer SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; technical skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, online chat, technical support teamsRetail stores, call centers, online support
Industry UsageIT, tech, telecom, e-commerceRetail, hospitality, telecom, banking
Common Search/ComparisonTechnical issues, troubleshooting, product supportCustomer inquiries, complaints, service requests

Customer Support and Customer Service Representative roles often overlap but differ mainly in focus. Customer Support typically handles technical issues and troubleshooting, often requiring specific technical skills. Customer Service Representatives focus on general customer inquiries and service requests. Both roles are vital for customer satisfaction but serve different functions within organizations.

What does a customer support role do?

A customer support role involves assisting customers with inquiries, resolving issues, and providing information about products or services. It requires strong communication skills, problem-solving abilities, and often the use of support tools like ticketing systems or live chat platforms.

What are the most commonly searched types of Customer Support jobs in Meriden, CT?

The most popular types of Customer Support jobs in Meriden, CT are:

What are popular job titles related to Customer Support jobs in Meriden, CT?

For Customer Support jobs in Meriden, CT, the most frequently searched job titles are:

What job categories do people searching Customer Support jobs in Meriden, CT look for?

The top searched job categories for Customer Support jobs in Meriden, CT are:

What cities near Meriden, CT are hiring for Customer Support jobs?

Cities near Meriden, CT with the most Customer Support job openings:

Customer Support jobs near you
Infographic showing various Customer Support job openings in Meriden, CT as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, and 6% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $39,131 per year, or $18.8 per hour.

Customer Support Rep

Merritt Staffing - Stratford

Monroe, CT • Hybrid

$16 - $21.50/hr

Full-time

Re-posted 8 days ago

Job description

Our client in Monroe is adding to their busy team. Fun company. Great benefits and discounts. Hybrid work schedule.


Position: Customer Support Representative

Objective: To provide superior customer support and account management for product divisions through various communication channels, ensuring premium service and the highest level of customer satisfaction.

Reporting Relationship:

Primary Responsibilities:

  • Manage a large volume of orders and calls through the order fulfillment process.
  • Perform accurate data entry of detailed information in accordance with established standards.
  • Provide premium after-sales service for the customer network of brands.
  • Communicate frequently with in-house and external repair centers to optimize service and repair turnaround times.
  • Provide accurate information to consumers regarding after-sales service, company policies, and procedures.
  • Resolve order errors and pricing discrepancies within a timely manner.
  • Manage validation checks at multiple touch points throughout order to invoice process.
  • Participate in process improvement and documentation outlining daily functions and use to assist with training/cross-training.
  • Tactfully communicate and enforce company policies, procedures, and standards with sales team and customers.
  • Solve complex and critically time-sensitive problems with minimal supervision.
  • Independently manage necessary reports required for accurate order fulfillment.
  • Identify and appropriately escalate calls requiring Management level negotiation and persuasion.
  • Support mid-level projects that may not be associated with daily activities.
  • Make independent decisions on shipping, pricing, and allocations to maximize customer experience.
  • Participate in internal and external meetings and provide feedback.
  • Manage and resolve consumer inquiries related to products, D2C orders, and repairs through voice, live chat, email, and SMS channels.
  • The ability to consistently meet and exceed customer satisfaction goals and performance metrics.
  • Stay updated on product knowledge and industry trends to provide excellent customer service.
  • Execute user acceptance testing accurately and effectively to ensure processes and workflows function according to company standards.

  • Minimum 3+ years’ experience in the field of Customer Support.
  • Experience working with phone queues and case handling systems. (Salesforce experience preferred)
  • Excellent verbal and written communication skills.
  • Strong customer service soft skills, including empathy, patience, and active listening.
  • Ability to multi-task in a fast-paced team environment.
  • Elevated level of accuracy and attention to detail.
  • Excellent time management and prioritization skills.
  • Initiative-taker with a solid ability to manage tasks and customers.
  • Strong computer aptitude with Microsoft Office Products and prior SAP/ERP systems experience.
  • Displays strong initiative in assisting and following through on tasks.
  • Must be able to work outside of business hours when business needs require, including weekends.
Merritt Staffing logo

About Merritt Staffing

Sourced by ZipRecruiter

Merritt Staffing specializes in matching the right people with the right jobs at the right companies, through our personalized, hands-on approach to recruiting and staffing. If you are seeking employment, we work with you on an individual basis to learn about your career goals and needs. Our career counselors go the extra mile, providing help on everything from assisting you with your resume to interview preparation, including tutorials for skills you will need on the job. We work hard to help you find – and land – the position that is just right for you. If you are seeking employees, we work with your company to learn about your goals. Our experienced staffing consultants can help you define your staffing needs and provide unique insights into today’s labor market. We pride ourselves on our proactive strategy for recruiting and retaining high-quality candidates.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Stamford, CT, US

Year founded

1989

Social media

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