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Customer Support Jobs in Hanover, PA (NOW HIRING)

Shipfusion

Customer Support Specialist

York, PA · Hybrid

$17.75 - $23.75/hr

We are looking for a highly motivated Support Associate to join our Customer Success team. Reporting to the Manager, Customer Experience you will be a key part of supporting Shipfusion's clients. In ...

Shipfusion

Customer Support Specialist

York, PA · Hybrid

$55K - $65K/yr

We are looking for a highly motivated Support Associate to join our Customer Success team. Reporting to the Manager, Customer Experience you will be a key part of supporting Shipfusion's clients. In ...

Shipfusion

Customer Support Specialist

York, PA · On-site

$55K - $65K/yr

We are looking for a highly motivated Support Associate to join our Customer Success team. Reporting to the Manager, Customer Experience you will be a key part of supporting Shipfusion's clients. In ...

Campbell's

IDP Call Support Associate

Hanover, PA · Hybrid

$37K - $50K/yr

You'll delivering amazing customer service through active listening, critical thinking, and genuine ... Support independent distributors with order management, settlement, plant closes, call ...

Mister Car Wash

Customer Service Associate

York, PA · On-site

$14.25 - $19.75/hr

Our team is the heart and face of our brand, delivering the care, connection, and exceptional customer support that defines every customer experience. As we accelerate our growth across the country ...

Mister Car Wash

Customer Service Associate

York, PA · On-site

$15 - $18/hr

Our team is the heart and face of our brand, delivering the care, connection, and exceptional customer support that defines every customer experience. As we accelerate our growth across the country ...

Shipfusion

Customer Success Manager

York, PA · On-site

Provide world class customer support to clients, handling all questions and escalated issues as required * Work directly with our Support and Warehouse teams to ensure deliverables are being achieved

Shipfusion

Customer Success Manager

York, PA · On-site

$70K - $80K/yr

Provide world class customer support to clients, handling all questions and escalated issues as required * Work directly with our Support and Warehouse teams to ensure deliverables are being achieved

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Customer Support information

See Hanover, PA salary details

$11

$18

$27

How much do customer support jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for customer support in Hanover, PA is $18.45, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $20.10 per hour, depending on experience, location, and employer.

What does a customer support representative do?

Customer support representatives assist customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in-person, helping to troubleshoot problems and ensure customer satisfaction. Their role is essential for maintaining positive customer relationships and improving the overall experience with a company.

What are the key skills and qualifications needed to thrive as a customer support representative?

To thrive as a Customer Support representative, you need strong problem-solving abilities, product knowledge, and clear communication skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office productivity tools is commonly required. Patience, active listening, and a positive attitude are standout soft skills for building rapport and resolving issues effectively. These skills ensure customer satisfaction, efficient issue resolution, and contribute to a positive brand reputation.

How do customer support professionals typically handle high-volume periods, and what support do they receive from their team?

During high-volume periods, Customer Support professionals often rely on strong teamwork and clear communication to manage increased workloads. Many organizations implement queue management systems and provide access to a knowledge base to streamline responses. Team leads may reassign tickets or encourage collaboration on complex issues, while regular check-ins help ensure that everyone is coping well. Additionally, companies may offer overtime opportunities or bring in temporary staff to maintain service quality and prevent burnout.

What is the difference between Customer Support vs Customer Service Representative?

AspectCustomer SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; technical skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, online chat, technical support teamsRetail stores, call centers, online support
Industry UsageIT, tech, telecom, e-commerceRetail, hospitality, telecom, banking
Common Search/ComparisonTechnical issues, troubleshooting, product supportCustomer inquiries, complaints, service requests

Customer Support and Customer Service Representative roles often overlap but differ mainly in focus. Customer Support typically handles technical issues and troubleshooting, often requiring specific technical skills. Customer Service Representatives focus on general customer inquiries and service requests. Both roles are vital for customer satisfaction but serve different functions within organizations.

What does a customer support role do?

A customer support role involves assisting customers with inquiries, resolving issues, and providing information about products or services. It requires strong communication skills, problem-solving abilities, and often the use of support tools like ticketing systems or live chat platforms.

What are the most commonly searched types of Customer Support jobs in Hanover, PA?

The most popular types of Customer Support jobs in Hanover, PA are:

What are popular job titles related to Customer Support jobs in Hanover, PA?

For Customer Support jobs in Hanover, PA, the most frequently searched job titles are:

What job categories do people searching Customer Support jobs in Hanover, PA look for?

The top searched job categories for Customer Support jobs in Hanover, PA are:

What cities near Hanover, PA are hiring for Customer Support jobs?

Cities near Hanover, PA with the most Customer Support job openings:

Customer Support jobs near you
Infographic showing various Customer Support job openings in Hanover, PA as of August 2026, with employment types broken down into 82% Full Time, and 18% Part Time. Highlights an 100% In-person job distribution, with an average salary of $38,379 per year, or $18.5 per hour.

Customer Support Specialist

York, PA • Hybrid

Shipfusion
See more jobs at Shipfusionexternal

$17.75 - $23.75/hr

Full-time

Medical, Dental, PTO

Re-posted 15 days ago

Job description

Shipfusion gives brands the best tools possible for building a successful eCommerce operation. We were founded by a team of long-time eCommerce and logistics professionals who believe retailers should be able to trust their fulfillment partners as much as their in-house team.

At Shipfusion we pride ourselves on our commitment to entrepreneurship and innovation. We are always looking for individuals who share these values, and who are looking to further their careers in a unique and rapidly growing organization! 

The Opportunity:

We are looking for a highly motivated Support Associate to join our Customer Success team. Reporting to the Manager, Customer Experience you will be a key part of supporting Shipfusion's clients. 

In this role you will...

  • Handle incoming chat, support tickets and email interaction with Shipfusion clients
  • Assist with day-to-day aspects of Support issues and optimization of service
  • Facilitating support requests within Shipfusion's facilities as required
  • Manage orders in "Review" in Shipfusion Support Portal
  • Execute support tickets from start to finish
  • Reshipments, requests for receiving inventory, status of returns and general updates
  • Communicate directly with the customer and carriers regarding shipments and shipment issues
  • Follow up on internal order status for aged orders
  • Work directly with our Client Service, Engineering and Warehouse teams to ensure deliverables are being achieved
  • Generate and distribute reporting to the business outlining Client Support issues and metrics
  • Ensure the integrity and continued operation of the food safety system (SQF Program)  in the event of organizational or personnel changes within the company or associated facilities.

What You'll Bring to the Team (Required Skills):

  • 2+ years experience working in an customer service, warehousing or logistics environment 
  • Excellent written and oral communication skills
  • A self-starter who is result-oriented, resourceful, innovative, intellectually curious and who takes initiative and risks.
  • Demonstrate strong ability to embrace and adapt to changes and learn quickly in a fast-paced environment
  • Strong organizational skills
  • Experience with Zendesk Support and Hubspot a plus but not mandatory

Why join Shipfusion?

Attractive Salary and Lucrative Compensation Plan: Earn what you deserve with our competitive and rewarding salary package.

Comprehensive Health and Dental Coverage: Enjoy peace of mind with health and dental benefits for you and your loved ones, starting from day one.

Generous Vacation Time: Recharge and explore with 15 days of paid vacation and 5 paid wellness days.

Cutting-Edge Tech Setup: Receive a brand-new MacBook shipped to you, plus a budget to personalize your workspace with peripherals of your choice.

Vibrant Company Social Events: Connect and celebrate with exciting social events that bring our team together.

Hybrid Work Opportunities: Enjoy the flexibility and convenience of working from the comfort of your home.

Exclusive Employee Discounts: Enjoy special savings with our employee discount program on your favorite products.

Calm App Subscription: Receive 100% coverage for the Calm app, providing you with resources for meditation, sleep improvement, and stress management.

Positive Company Culture: Join a workplace known for its supportive, inclusive, and dynamic culture.

High Employee Retention Rates: Be part of a company where employees are valued and tend to stay, reflecting our commitment to employee satisfaction and growth.

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