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Customer Support Jobs in Elgin, IL (NOW HIRING)

FriendHealth

Customer Support Representative

Chicago, IL · On-site

$18.59/hr

JOB SUMMARY The Customer Support Representative (CSR) is responsible for answering incoming calls from patients and assisting with appointment scheduling at Friend Health- HRDI. This role requires ...

Culligan

Customer Support Representative

Geneva, IL · On-site

$18.50/hr

Provide proactive sales support by developing close relationships with customers * Schedule service and delivery orders * Coordinate schedules with the service/operations team * Contact customers for ...

Infojini Inc

Customer support/Service

Arlington Heights, IL · On-site

$16 - $21.75/hr

Top 5 Skills for 1. PC skills including Microsoft Office 2. Customer Service Call Center 3. Dependability, Punctuality, and Multitasking 4. Help Desk Ticket Management 5. Telephony, Data, IP ...

OSI Group

FSQA Customer Support Manager

Aurora, IL

$97K/yr

The Manager-FSQA Customer Support role will serve as a resource to key customers by supporting North America Zone FSQA Directors, processing plants and other OSI functions by working directly with ...

OSI Group

FSQA Customer Support Manager

Aurora, IL · On-site

$46.94 - $70.42/hr

The Manager-FSQA Customer Support role will serve as a resource to key customers by supporting North America Zone FSQA Directors, processing plants and other OSI functions by working directly with ...

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Customer Support information

See Elgin, IL salary details

$11

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How much do customer support jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for customer support in Elgin, IL is $18.97, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $20.67 per hour, depending on experience, location, and employer.

What does a customer support representative do?

Customer support representatives assist customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in-person, helping to troubleshoot problems and ensure customer satisfaction. Their role is essential for maintaining positive customer relationships and improving the overall experience with a company.

What are the key skills and qualifications needed to thrive as a customer support representative?

To thrive as a Customer Support representative, you need strong problem-solving abilities, product knowledge, and clear communication skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office productivity tools is commonly required. Patience, active listening, and a positive attitude are standout soft skills for building rapport and resolving issues effectively. These skills ensure customer satisfaction, efficient issue resolution, and contribute to a positive brand reputation.

How do customer support professionals typically handle high-volume periods, and what support do they receive from their team?

During high-volume periods, Customer Support professionals often rely on strong teamwork and clear communication to manage increased workloads. Many organizations implement queue management systems and provide access to a knowledge base to streamline responses. Team leads may reassign tickets or encourage collaboration on complex issues, while regular check-ins help ensure that everyone is coping well. Additionally, companies may offer overtime opportunities or bring in temporary staff to maintain service quality and prevent burnout.

What is the difference between Customer Support vs Customer Service Representative?

AspectCustomer SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; technical skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, online chat, technical support teamsRetail stores, call centers, online support
Industry UsageIT, tech, telecom, e-commerceRetail, hospitality, telecom, banking
Common Search/ComparisonTechnical issues, troubleshooting, product supportCustomer inquiries, complaints, service requests

Customer Support and Customer Service Representative roles often overlap but differ mainly in focus. Customer Support typically handles technical issues and troubleshooting, often requiring specific technical skills. Customer Service Representatives focus on general customer inquiries and service requests. Both roles are vital for customer satisfaction but serve different functions within organizations.

What does a customer support role do?

A customer support role involves assisting customers with inquiries, resolving issues, and providing information about products or services. It requires strong communication skills, problem-solving abilities, and often the use of support tools like ticketing systems or live chat platforms.

What are the most commonly searched types of Customer Support jobs in Elgin, IL?

The most popular types of Customer Support jobs in Elgin, IL are:

What are popular job titles related to Customer Support jobs in Elgin, IL?

For Customer Support jobs in Elgin, IL, the most frequently searched job titles are:

What job categories do people searching Customer Support jobs in Elgin, IL look for?

The top searched job categories for Customer Support jobs in Elgin, IL are:

What cities near Elgin, IL are hiring for Customer Support jobs?

Cities near Elgin, IL with the most Customer Support job openings:

Customer Support jobs near you
Infographic showing various Customer Support job openings in Elgin, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 85% In-person, and 15% Remote job distribution, with an average salary of $39,467 per year, or $19 per hour.

Customer Support Representative

FriendHealth

Chicago, IL • On-site

$18.59/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

JOB SUMMARY
The Customer Support Representative (CSR) is responsible for answering incoming calls from patients and assisting with appointment scheduling at Friend Health- HRDI. This role requires professionalism, attention to detail, and a strong commitment to delivering high-quality service to patients in a fast-paced healthcare setting.
Schedule:
This is a full-time, onsite position. Standard hours are Monday through Friday, 8:00 AM to 5:00 PM, with rotating Saturdays from 8:00 AM to 12:00 PM. Flexibility for occasional schedule adjustments based on call volume or coverage needs is required.
Location: 340 East 51st Street, Chicago, IL 60615
JOB DUTIES

  • Answer incoming calls and schedule clinic appointments for new, return, and referred patients.
  • Enter and retrieve data quickly and accurately in automated scheduling systems.
  • Maintain detailed and accurate call logs and reports.
  • Demonstrate effective telephone techniques and excellent interpersonal skills.
  • Manage call durations and prioritize tasks independently.
  • Handle conflicts and sensitive situations with tact and professionalism.
  • Participate in team meetings and training sessions as needed.
  • Apply AIDET and LEAST models for superior customer service delivery.
  • Screen callers appropriately and escalate emergency situations as necessary.
  • Adjust work schedules as needed based on call volume.
QUALIFICATIONS
  • High School Diploma or equivalent required; Associate's degree or some college coursework preferred.
  • Completion of medical terminology class preferred.
  • Bilingual in Spanish preferred
  • 1-3 years of customer support experience in a high-volume setting, ideally within healthcare.
  • Proficient in handling computer systems and typing at least 35 WPM.
  • Strong communication and interpersonal skills.
  • Effective problem-solving and time management.
SMART GOALS
  • Maintain an average handle time under 5 minutes
  • Maintain a minimum of 90 calls daily
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS
  • Normal work conditions with no routine exposure to blood or body fluids (OSHA Category III).
  • Risk of exposure to TB due to extensive patient contact.
  • Regular use of computers, phones, and other electronic system
COMPENSATION & BENEFITS
Hourly Rate: $18.59
Comprehensive Benefits Package, including:
  • Medical, Dental, and Vision Coverage
  • Paid Time Off (PTO) & Holidays
  • 403b Retirement Plan
  • Professional Development Opportunities
  • Employee Assistance Program (EAP)

Occupational Risk for Exposure to TB:
There is an occupational risk for exposure to TB, as this position involves extensive community and patient contact. Employees in this role are required to comply with annual TB testing as part of workplace health and safety protocols. The only acceptable exceptions to this requirement are documented medical contraindications or religious objections. Employees who decline TB testing will be required to wear a mask when deemed necessary.
Friend Health - HRDI is an equal opportunity employer. We consider all applicants for employment without regard to race, religion, color, age, sex, national origin, citizenship, ancestry, marital or parental status, sexual orientation including gender identity, gender expression, military discharge status, physical or mental disability, or any other status or characteristic protected by law. In addition, Friend Health - HRDI provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws (including during the application or hiring process). Friend Health - HRDI supports the Pay Transparency Law as an equal opportunity employer.
Join Our Team
At Friend Family Health Center, we're more than a workplace - we're a mission-driven community of care. We strive to deliver high-quality, compassionate services to every patient, every time. Join our dynamic team and help us make healthcare more accessible and responsive for everyone we serve.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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