Customer Support Lead
New York, NY · On-site
Role Overview We're looking for a Customer Support Lead to build and run Fun's end-user support ... or web3 payments * Demonstrated track record of building support infrastructure from scratch ...
Customer Support Lead
New York, NY · On-site
Role Overview We're looking for a Customer Support Lead to build and run Fun's end-user support ... or web3 payments * Demonstrated track record of building support infrastructure from scratch ...
Role Overview We're looking for a Customer Support Lead to build and run Fun's end-user support ... or web3 payments * Demonstrated track record of building support infrastructure from scratch ...
Role Overview We're looking for a Customer Support Lead to build and run Fun's end-user support ... or web3 payments * Demonstrated track record of building support infrastructure from scratch ...
Customer Support Lead
New York, NY · On-site
Role Overview We're looking for a Customer Support Lead to build and run Fun's end-user support ... or web3 payments * Demonstrated track record of building support infrastructure from scratch ...
Customer Support Lead
New York, NY · On-site
Role Overview We're looking for a Customer Support Lead to build and run Fun's end-user support ... or web3 payments * Demonstrated track record of building support infrastructure from scratch ...
Role Overview We're looking for a Customer Support Lead to build and run Fun's end-user support ... or web3 payments * Demonstrated track record of building support infrastructure from scratch ...
Quick apply
Role Overview We're looking for a Customer Support Lead to build and run Fun's end-user support ... or web3 payments * Demonstrated track record of building support infrastructure from scratch ...
Customer Support Representative
$12.50 - $16.75/hr
... web3 projects. We also offer the CoinFlip Crypto Wallet, a self-custodial cryptocurrency wallet ... CoinFlip.tech. We're seeking a Bilingual Customer Support Agent (Spanish and English) responsible ...
Customer Support Representative
$12.50 - $16.75/hr
... web3 projects. We also offer the CoinFlip Crypto Wallet, a self-custodial cryptocurrency wallet ... CoinFlip.tech. We're seeking a Bilingual Customer Support Agent (Spanish and English) responsible ...
Customer Support Representative
$16.25 - $22.25/hr
... web3 projects. We also offer the CoinFlip Crypto Wallet, a self-custodial cryptocurrency wallet ... CoinFlip.tech. We're seeking a Bilingual Customer Support Agent (Spanish and English) responsible ...
Customer Support Representative
$16.25 - $22.25/hr
... web3 projects. We also offer the CoinFlip Crypto Wallet, a self-custodial cryptocurrency wallet ... CoinFlip.tech. We're seeking a Bilingual Customer Support Agent (Spanish and English) responsible ...
We have already completed an initial financing round to support infrastructure and marketing, and ... Manage CRM tracking, forecasting, reporting, and institutional diligence documentation.
We have already completed an initial financing round to support infrastructure and marketing, and ... Manage CRM tracking, forecasting, reporting, and institutional diligence documentation.
Provide post-integration customer support, identifying ways to accelerate customer growth through ... An established network in the Web3 ecosystem based in the US. * A strong working knowledge of ...
Provide post-integration customer support, identifying ways to accelerate customer growth through ... An established network in the Web3 ecosystem based in the US. * A strong working knowledge of ...
With nearly 20 years of experience, gained from supporting hundreds of thousands of startups, the ... We pioneered cloud computing and never stopped innovating - that's why customers from the most ...
With nearly 20 years of experience, gained from supporting hundreds of thousands of startups, the ... We pioneered cloud computing and never stopped innovating - that's why customers from the most ...
With nearly 20 years of experience, gained from supporting hundreds of thousands of startups, the ... We pioneered cloud computing and never stopped innovating - that's why customers from the most ...
With nearly 20 years of experience, gained from supporting hundreds of thousands of startups, the ... We pioneered cloud computing and never stopped innovating - that's why customers from the most ...
... deal support and representation. * Provides management of the Product Roadmap by prioritizing the development of features based on customer and market needs. * Leads cross-functional teams by ...
... deal support and representation. * Provides management of the Product Roadmap by prioritizing the development of features based on customer and market needs. * Leads cross-functional teams by ...
... DeFi, Web3, or AI-driven systems. Team Growth Opportunities * Be part of a global tech team supporting millions of users. * Work at the intersection of engineering, operations, and customer ...
... DeFi, Web3, or AI-driven systems. Team Growth Opportunities * Be part of a global tech team supporting millions of users. * Work at the intersection of engineering, operations, and customer ...
... deal support and representation. * Provides management of the Product Roadmap by prioritizing the development of features based on customer and market needs. * Leads cross-functional teams by ...
... deal support and representation. * Provides management of the Product Roadmap by prioritizing the development of features based on customer and market needs. * Leads cross-functional teams by ...
Optimize and maintain the BD pipeline, CRM systems, and deal trackers to ensure data integrity ... Support leadership with ad-hoc analysis and the creation of data-driven dashboards. * Design and ...
Optimize and maintain the BD pipeline, CRM systems, and deal trackers to ensure data integrity ... Support leadership with ad-hoc analysis and the creation of data-driven dashboards. * Design and ...
AI-Native Support Ecosystem: Build next-generation AI customer service systems - self-learning, multilingual, and empathetic - serving millions with zero friction. AI x Web3 Frontier: Pioneer AI ...
AI-Native Support Ecosystem: Build next-generation AI customer service systems - self-learning, multilingual, and empathetic - serving millions with zero friction. AI x Web3 Frontier: Pioneer AI ...
Translate customers' needs into a prioritized web3 product roadmap, articulating and achieving ... Enjoy a wellbeing allowance or gym membership to support your physical and mental health, along ...
Translate customers' needs into a prioritized web3 product roadmap, articulating and achieving ... Enjoy a wellbeing allowance or gym membership to support your physical and mental health, along ...
... and onboard web3 and enterprise teams to our cutting-edge compute network powered by its users ... Ensure customer satisfaction and success by providing ongoing support and identifying opportunities ...
... and onboard web3 and enterprise teams to our cutting-edge compute network powered by its users ... Ensure customer satisfaction and success by providing ongoing support and identifying opportunities ...
... customers. * Support technical and business discovery activities, including workshops and ... Blockchain/Web3 knowledge - a plus * Early-stage startup SE experience - a plus What We Offer: Be ...
... customers. * Support technical and business discovery activities, including workshops and ... Blockchain/Web3 knowledge - a plus * Early-stage startup SE experience - a plus What We Offer: Be ...
Business Development Manager
San Francisco, CA · On-site +1
... and onboard web3 and enterprise teams to our cutting-edge compute network powered by its users ... Ensure customer satisfaction and success by providing ongoing support and identifying opportunities ...
Business Development Manager
San Francisco, CA · On-site +1
... and onboard web3 and enterprise teams to our cutting-edge compute network powered by its users ... Ensure customer satisfaction and success by providing ongoing support and identifying opportunities ...
... CRM: track status, deliverables, and renewal timelines for all active partnerships Coordinate with ... support Strong network within the Web3 and/or Tech industry Experience drafting and reviewing ...
Quick apply
... CRM: track status, deliverables, and renewal timelines for all active partnerships Coordinate with ... support Strong network within the Web3 and/or Tech industry Experience drafting and reviewing ...
Customer Support Web3 information
See salary details
$12.02 - $13.48
5% of jobs
$13.48 - $14.95
11% of jobs
$16.11 is the 25th percentile. Wages below this are outliers.
$14.95 - $16.41
12% of jobs
$16.41 - $17.88
18% of jobs
The median wage is $18.29 / hr.
$17.88 - $19.34
17% of jobs
$20.46 is the 75th percentile. Wages above this are outliers.
$19.34 - $20.80
17% of jobs
$20.80 - $22.27
8% of jobs
$22.27 - $23.73
4% of jobs
$23.73 - $25.20
4% of jobs
$25.20 - $26.66
3% of jobs
$26.66 - $28.13
1% of jobs
$12
$19
$28
How much do customer support web3 jobs pay per hour?
As of Jun 12, 2026, the average hourly pay for customer support web3 in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.
What are Customer Support Web3 roles?
Customer Support Web3 roles involve assisting users and clients with issues related to blockchain, cryptocurrencies, decentralized applications (dApps), and other Web3 technologies. These professionals help troubleshoot technical problems, answer questions about digital wallets, transactions, and provide guidance on security best practices. They often communicate through chat, email, or forums to resolve concerns quickly and ensure a positive user experience. In addition, they may educate users about new features and updates within the Web3 ecosystem.
What are some common challenges faced by Customer Support professionals in Web3 and how can they be addressed?
Customer Support roles in Web3 often involve navigating complex, rapidly evolving technologies and addressing user concerns related to decentralized platforms, wallets, and security. A common challenge is explaining technical concepts like blockchain transactions or wallet recovery to users with varying levels of experience. Building strong problem-solving skills, maintaining up-to-date knowledge of Web3 tools, and clear communication are crucial for success. Collaborating closely with product and engineering teams can also help resolve user issues efficiently and contribute to product improvements.
What is the difference between Customer Support Web3 vs Customer Support Blockchain?
| Aspect | Customer Support Web3 | Customer Support Blockchain |
|---|---|---|
| Credentials | Basic customer service skills, familiarity with Web3 concepts | Similar, often requires understanding of blockchain technology |
| Work Environment | Crypto startups, decentralized platforms, online support channels | Blockchain companies, crypto exchanges, online support roles |
| Industry Usage | Web3 projects, decentralized apps, crypto platforms | Blockchain technology providers, crypto exchanges, DApp developers |
| Search & Comparison Intent | Understanding roles in Web3 projects, customer support in crypto | Customer support roles specifically in blockchain companies |
Customer Support Web3 and Customer Support Blockchain roles share similar skills and work environments, often requiring knowledge of blockchain concepts. Web3 support focuses on decentralized applications and platforms, while blockchain support is centered on blockchain technology providers and exchanges. Both roles serve the growing crypto industry but may differ slightly in technical depth and specific employer types.
What are the key skills and qualifications needed to thrive as a Customer Support Web3 specialist, and why are they important?
To thrive as a Customer Support Web3 specialist, you need a strong understanding of blockchain technology, decentralized applications (dApps), and cryptocurrency, often supported by experience in customer service or technical support. Familiarity with support platforms like Zendesk, community management tools like Discord or Telegram, and knowledge of Web3 wallets and smart contracts are typically required. Exceptional communication, problem-solving abilities, and patience help you address user concerns and foster community trust. These skills ensure effective resolution of complex issues, enhance user satisfaction, and build loyalty in the rapidly evolving Web3 ecosystem.
Full-time
Posted 16 days ago
Job description
Capital markets are undergoing a fundamental shift. Assets that live in fragmented systems and manual workflows are moving onto blockchains -systems designed to move and store value more transparently and efficiently.
While this unlocks more open and programmable financial systems, it also introduces significant complexity. For most users, interacting with this new infrastructure is still too difficult.
Fun builds the infrastructure that powers consumer-facing fintech applications - handling onboarding, account access, and money movement so users can interact with blockchain-based systems as seamlessly as they do with traditional finance.
For fintech builders, Fun provides a best-in-class onboarding and deposit stack that drives conversion and unlocks user growth. We operate at the intersection of financial infrastructure, complex engineering, and product experience.Role Overview
We're looking for a Customer Support Lead to build and run Fun's end-user support function from the ground up. As a B2B2C payments company, the quality of our customer support directly impacts client trust, retention, and revenue. This role owns the full spectrum of user-facing support, from ticket resolution and compliance operations to trust & safety and AI-driven automation.
The ideal candidate has built a CX or support function at a crypto-native company, is deeply comfortable navigating the compliance complexities that come with processing on-chain transactions, and believes AI fundamentally changes how support organizations scale. You'll join a lean, high-caliber team with outsized impact on how this company operates as it enters its next phase of growth.
Responsibilities
Support Operations & Team Leadership
User Issue Resolution
Compliance & Trust Operations
AI & Automation
Requirements:
Nice to Have:
Why Join Us
• Shape the future of payments and programmable money
• Work with bleeding-edge tech in a domain where innovation moves fast
• Join a mission-driven team focused on access, openness, and trust
• Be a key contributor, not just a cog-your work will ship fast and matter
• Collaborate with top-tier protocols, builders, and financial infrastructure providers
Location and Work Environment This role is primarily in-person at our Midtown, NYC headquarters. We work together Monday through Thursday for fast, iterative collaboration and optional WFH Fridays to reset and recharge.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
While this unlocks more open and programmable financial systems, it also introduces significant complexity. For most users, interacting with this new infrastructure is still too difficult.
Fun builds the infrastructure that powers consumer-facing fintech applications - handling onboarding, account access, and money movement so users can interact with blockchain-based systems as seamlessly as they do with traditional finance.
For fintech builders, Fun provides a best-in-class onboarding and deposit stack that drives conversion and unlocks user growth. We operate at the intersection of financial infrastructure, complex engineering, and product experience.Role Overview
We're looking for a Customer Support Lead to build and run Fun's end-user support function from the ground up. As a B2B2C payments company, the quality of our customer support directly impacts client trust, retention, and revenue. This role owns the full spectrum of user-facing support, from ticket resolution and compliance operations to trust & safety and AI-driven automation.
The ideal candidate has built a CX or support function at a crypto-native company, is deeply comfortable navigating the compliance complexities that come with processing on-chain transactions, and believes AI fundamentally changes how support organizations scale. You'll join a lean, high-caliber team with outsized impact on how this company operates as it enters its next phase of growth.
Responsibilities
Support Operations & Team Leadership
- Build and lead the Customer Support function: define the operating model, solidify the team, and establish the processes and infrastructure needed to deliver world-class support at scale
- Manage and optimize external support partners, driving quality, accountability, and continuous improvement through SLAs and reporting
- Develop and maintain SOPs, escalation frameworks, and response playbooks across all user-facing channels
- Own the on-call structure and ensure consistent coverage across time zones
User Issue Resolution
- Own end-to-end resolution across all user-facing ticket types, including stuck and delayed transactions, unsupported asset deposits, fee inquiries, fiat on-ramp/off-ramp issues, and refunds
- Build scalable triage and escalation processes with clear SLAs for response and resolution time
- Manage ticket flow across support platforms, community channels, and social media - ensuring centralized visibility and consistent quality
- Set and enforce the standard for how Fun communicates with users: empathy-led, evidence-backed, and reputation-aware
Compliance & Trust Operations
- Own the operational execution of compliance workflows, including sanctions screening responses, fund blocking and rejection procedures, and regulatory reporting coordination
- Work closely with Legal and external compliance partners to manage flagged transactions, conduct enhanced reviews, and resolve blocked user cases in accordance with US sanctions law
- Build and evolve trust & safety capabilities: fraud investigation, appeals processes, and policy enforcement
- Develop user-facing communications for sensitive compliance matters that are legally sound, empathetic, and clear
AI & Automation
- Deploy AI and automation to meaningfully reduce ticket volume - intent detection, automated classification, self-serve resolution for common issues, and smart routing
- Build a support function designed to scale exponentially without proportional headcount growth
- Leverage support data and tooling to continuously improve deflection rates, reduce resolution time, and surface product improvement opportunities
Requirements:
- 7+ years of experience building or leading a customer support or CX function, with at least ~2 years in crypto, DeFi, or web3 payments
- Demonstrated track record of building support infrastructure from scratch - hiring teams, writing SOPs, selecting tooling, managing vendors, and standing up processes where none existed
- Hands-on experience with crypto-specific compliance operations (e.g. sanctions screening, OFAC reporting, fund blocking/rejection, etc)
- Strong understanding of B2B2C dynamics; you know that support quality is a competitive differentiator that directly impacts client relationships
- Experience managing outsourced or distributed support teams, with a track record of driving quality through SLAs, reporting, and coaching
- Proven results deploying AI and automation to achieve measurable ticket deflection - not just experimentation, but real, quantifiable impact
Nice to Have:
- Experience at a high-growth company where support volume scaled rapidly and you built the infrastructure to absorb it
- Familiarity with blockchain transaction mechanics across EVM, Solana, Tron, and BTC - you can read a block explorer and trace a stuck deposit
- Background in payments, fintech, or crypto infrastructure companies
- Prior experience in a player-coach role at a Series A-B startup
Why Join Us
• Shape the future of payments and programmable money
• Work with bleeding-edge tech in a domain where innovation moves fast
• Join a mission-driven team focused on access, openness, and trust
• Be a key contributor, not just a cog-your work will ship fast and matter
• Collaborate with top-tier protocols, builders, and financial infrastructure providers
Location and Work Environment This role is primarily in-person at our Midtown, NYC headquarters. We work together Monday through Thursday for fast, iterative collaboration and optional WFH Fridays to reset and recharge.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.