Customer Support Web3 Jobs (NOW HIRING)

About the Company

Gemini is a global crypto and Web3 platform founded by Cameron and Tyler Winklevoss in 2014, offering a wide range of simple, reliable, and secure crypto products and services to individuals and institutions in over 70 countries. Our mission is to unlock the next era of financial, creative, and personal freedom by providing trusted access to the decentralized future. We envision a world where crypto reshapes the global financial system, internet, and money to create greater choice, independence, and opportunity for all - bridging traditional finance with the emerging cryptoeconomy in a way that is more open, fair, and secure. As a publicly traded company, Gemini is poised to accelerate this vision with greater scale, reach, and impact.

The Department: Marketing

The Role: Marketing Coordinator (Community Engagement)

Gemini is looking for a driven, finance-native marketer to join as a Community Engagement Marketing Coordinator, focused on building and scaling our social presence across predictions and trading products. You'll help shape how Gemini shows up online every day, working across teams to launch campaigns, engage users, and drive real product adoption.

This role sits at the intersection of social, community, and product. 

We're looking for someone who moves fast, understands the internet, and knows how to turn moments into momentum. Someone who's plugged into X, comfortable operating in public, and cares about results. Shipping daily, engaging publicly, and learning fast.

At its core, this role is what you make of it. It's built for a high agency, mission driven operator who wants to take ownership, level up quickly, and win with a team that actually keeps score.

If you're chronically online, a builder, or someone who just hates losing, you'll feel at home here.

This role is required to be in person twice a week at our New York City, NY office.

Responsibilities:

• Build and grow community and drive daily awareness on X 
• Create and publish daily content on X that drives engagement and growth
• Actively engage with users, replies, and conversations on social
• Manage Gemini's customer support presence on social
• Resolve basic customer support issues on X through Zendesk
• Collaborate with brands, creators, and partners to drive organic community moments and partnerships

Qualifications:

• Strong understanding of social media, internet culture, and community building
• Have an eye for what makes content engaging
• Deep interest in financial markets
• High agency, self starter mindset with a bias toward action
• Clear desire to learn, grow, and take on increasing responsibility
• Experience creating engaging or viral written content is a strong plus
• Familiarity with creative tools (Photoshop, Illustrator, Premiere Pro, Figma) is a plus
• 1-2 years of experience executing marketing or community campaigns
• Organized, detail oriented, and able to see projects through to completion
• Located in NYC

• Competitive starting pay
• A discretionary annual bonus
• Long-term incentive in the form of a new hire equity grant
• Comprehensive health plans
• 401K with company matching
• Paid Parental Leave
• Flexible time off

Salary Range: The base salary range for this role is between $75,000 - $100,000 in the State of New York, the State of California and the State of Washington. This range is not inclusive of our discretionary bonus or equity package. When determining a candidate's compensation, we consider a number of factors including skillset, experience, job scope, and current market data.

In the United States, we offer a hybrid work approach at our hub offices, balancing the benefits of in-person collaboration with the flexibility of remote work. Expectations may vary by location and role, so candidates are encouraged to connect with their recruiter to learn more about the specific policy for the role. Employees who do not live near one of our hubs are part of our remote workforce.

At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Gemini is proud to be an equal opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know.

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