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Customer Support Program Manager Jobs in Gilbert, AZ

Vallen

Customer Program Manager

Phoenix, AZ

The Program Manager is responsible for driving customer value, documented cost savings, and sales ... Support internal sales teams with data analysis, insights, and project execution to accelerate ...

Vallen

Customer Program Manager

Phoenix, AZ · On-site

The Program Manager is responsible for driving customer value, documented cost savings, and sales ... Support internal sales teams with data analysis, insights, and project execution to accelerate ...

Inserso

Program Manager

Chandler, AZ · On-site

Inserso is seeking a candidate to lead and manage teams to provide mission-critical Enterprise IT support to our federal customer. Teams that the Program Manager will manage provide support across ...

Inserso

Program Manager

Chandler, AZ · On-site

Inserso is seeking a candidate to lead and manage teams to provide mission-critical Enterprise IT support to our federal customer. Teams that the Program Manager will manage provide support across ...

Inserso Corporation

Program Manager

Chandler, AZ · On-site

Inserso is seeking a candidate to lead and manage teams to provide mission-critical Enterprise IT support to our federal customer. Teams that the Program Manager will manage provide support across ...

Mercury Systems

Principal Program Manager

Phoenix, AZ · On-site

As a Principal Program Manager, you will be responsible for the performance of one or multiple ... support. Customer-facing, you will have great business acumen, making judicious decisions to ...

Mercury Systems

Principal Program Manager

Phoenix, AZ · On-site

As a Principal Program Manager, you will be responsible for the performance of one or multiple ... support. Customer-facing, you will have great business acumen, making judicious decisions to ...

mercury

Principal Program Manager

Phoenix, AZ · On-site

As a Principal Program Manager, you will be responsible for the performance of one or multiple ... support. Customer-facing, you will have great business acumen, making judicious decisions to ...

AEG

Senior Manager, Customer Support

Mesa, AZ · On-site

The Role TicketManager is looking for a Senior Manager, Customer Support to own the day-to-day performance, development, and operational effectiveness of our Customer Support function across general ...

TicketManager

Customer Support Associate

Mesa, AZ · On-site

$17.25 - $23.75/hr

TicketManager is the enterprise platform they trust to source, manage, track, and report on live ... The Role The Customer Support Associate is the entry point into TicketManager's on-shore Customer ...

TicketManager

Customer Support Associate

Mesa, AZ · On-site

$17.25 - $23.75/hr

TicketManager is the enterprise platform they trust to source, manage, track, and report on live ... The Role The Customer Support Associate is the entry point into TicketManager's on-shore Customer ...

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All JobsCustomer Support Program JobsCustomer Support Program Manager JobsCustomer Support Program Manager Jobs in Gilbert, AZ

Customer Support Program Manager information

See Gilbert, AZ salary details

$8

$53

$84

How much do customer support program manager jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for customer support program manager in Gilbert, AZ is $53.91, according to ZipRecruiter salary data. Most workers in this role earn between $35.96 and $69.23 per hour, depending on experience, location, and employer.

What does a customer support program manager do?

A Customer Support Program Manager is responsible for leading and coordinating initiatives that improve the customer support experience. They design and implement programs to enhance support processes, manage cross-functional teams, and track performance metrics. Their role often includes analyzing customer feedback, identifying areas for improvement, and ensuring that customer support goals align with company objectives. Ultimately, they work to create efficient, effective, and customer-centric support operations.

What are the key skills and qualifications needed to thrive as a customer support program manager?

A Customer Support Program Manager needs strong project management abilities, expertise in customer service operations, and typically a bachelor's degree in business or a related field. Familiarity with CRM platforms (like Salesforce or Zendesk), data analytics tools, and certifications such as PMP or ITIL are often required. Exceptional communication, leadership, and problem-solving skills help drive team performance and deliver excellent customer experiences. These competencies ensure efficient program execution, continuous improvement, and alignment with organizational goals in customer support environments.

How does a customer support program manager typically collaborate with cross-functional teams to improve customer experience?

Customer Support Program Managers work closely with teams such as product development, engineering, and sales to identify and resolve customer pain points. They facilitate regular meetings to share customer feedback, align on support strategies, and drive initiatives that enhance service quality. By acting as a bridge between support agents and other departments, they ensure that customer insights inform product improvements and that support teams are equipped with the latest information and tools. This collaborative approach helps in creating a seamless customer experience and fosters ongoing process improvements.

What is the difference between Customer Support Program Manager vs Customer Service Supervisor?

AspectCustomer Support Program ManagerCustomer Service Supervisor
ResponsibilitiesOversees multiple support programs, develops strategies, manages teams, and improves customer experienceSupervises daily customer service operations, manages frontline staff, and handles escalations
Required SkillsProgram management, leadership, data analysis, customer experience designTeam management, communication, conflict resolution, customer service skills
Work EnvironmentStrategic planning, cross-department collaboration, often in office or remoteFrontline support, direct interaction with customers, team supervision
Common Industry UsageTech, SaaS, large corporationsRetail, hospitality, call centers

The Customer Support Program Manager focuses on managing support programs and strategic initiatives, while the Customer Service Supervisor handles daily team supervision and customer interactions. Both roles require strong communication skills but differ in scope and responsibilities.

What is a customer support program manager?

A customer support program manager oversees the design, implementation, and management of customer support initiatives to improve service quality and customer satisfaction. They coordinate teams, analyze support metrics, and develop strategies to enhance the customer experience, often using tools like CRM software and data analysis skills.

What cities near Gilbert, AZ are hiring for Customer Support Program Manager jobs?

Cities near Gilbert, AZ with the most Customer Support Program Manager job openings:

Infographic showing various Customer Support Program Manager job openings in Gilbert, AZ as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $112,126 per year, or $53.9 per hour.

Customer Program Manager

Phoenix, AZ

Vallen
Manufacturing • 1 - 5K employees
Learn more about Vallenexternal

Full-time

Re-posted 11 days ago

Job description

Position Summary:

The Program Manager is responsible for driving customer value, documented cost savings, and sales growth within an MRO Safety Distribution environment. This role acts as a strategic partner to customers, internal sales teams, and preferred safety vendors by standardizing spend, improving service levels, and expanding share of wallet.

The Program Manager works crossfunctionally with internal teams to ensure seamless execution of customer programs, consistent service performance, and measurable business outcomes aligned with customer objectives.

Essential Duties and Responsibilities:

Strategic Sales & Vendor Management

  • Collaborate strategically with Preferred MRO Safety Vendors to standardize product usage, reduce SKU complexity, and deliver documented cost savings.
  • Develop and execute costsavings initiatives through product conversions (EB), sourcing strategies, and vendor consolidation.
  • Drive shareofwallet growth by expanding product and service penetration across safety, PPE, and MRO categories.
  • Support internal sales teams with data analysis, insights, and project execution to accelerate strategic account growth.
  • Serve as a subjectmatter expert on safety and MRO programs, aligning vendor capabilities with customer needs.

Monthly Business Reviews (MBRs) & Customer Engagement

  • Lead and conduct Monthly Business Reviews (MBRs) with key customer stakeholders, including Purchasing, Safety, Engineering, Maintenance, Operations, and Supply Chain.
  • Prepare, analyze, and present performance metrics, including:
    • YeartoDate (YTD) Spend
    • YTD Documented Cost Savings
    • Status of Ongoing CostSavings Projects
    • Accounts Receivable (AR) Status
    • Customer Dedicated Inventory, Vending, and VMI Performance
    • KPI Progress, Trends, and Action Plans
  • Identify continuous improvement opportunities and recommend solutions to improve safety outcomes, service levels, and total cost of ownership.
  • Act as the primary escalation point for program performance, ensuring timely resolution and customer satisfaction.

Program Execution & CrossFunctional Collaboration

  • Partner with operations, supply chain, pricing, finance, and customer service teams to ensure program execution aligns with customer commitments.
  • Monitor service performance, inventory strategies, and compliance to contractual agreements.
  • Ensure all customer programs deliver measurable results and align with agreedupon KPIs.

Job Qualifications & Experience:

  • Bachelor's degree preferred or equivalent professional experience.
  • Experience in MRO, safety distribution, industrial supply, or related field.
  • Strong analytical skills with the ability to interpret data and communicate insights.
  • Proven ability to manage complex customer programs and crossfunctional initiatives.
  • Proficiency in direct, high stakes negotiation, as well as drafting, interpretation and redlining of commercial contracts.
  • Excellent presentation, communication, and relationshipmanagement skills.
  • Proficiency in Microsoft Excel, PowerPoint, and CRM / reporting tools.

Key Competencies

  • Strategic thinking and problem solving
  • Customercentric mindset
  • Financial and costsavings analysis
  • Project and program management
  • Vendor and stakeholder collaboration

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