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Customer Support Program Manager Jobs in Gilbert, AZ

TELUS Digital

Customer Support Specialist

Phoenix, AZ

$17.75 - $24/hr

About the Role Customer Support Specialist to join our growing team. This role is ideal for someone ... communication skills, and can confidently manage multiple administrative tasks. Key ...

Drivetime Inc

Customer Support Specialist

Mesa, AZ

$17.75 - $24/hr

Effectively managing customer conflict while under pressure. * Showing empathy and understanding ... This program includes self-guided coaching and journeys, cash incentives and discounts on your ...

Jobs for Humanity

Customer Support Specialist

Phoenix, AZ · On-site

$17.75 - $24/hr

About the Role Customer Support Specialist to join our growing team. This role is ideal for someone ... communication skills, and can confidently manage multiple administrative tasks. Key ...

Socket.dev

Program Coordinator CTSE

Gilbert, AZ · On-site

... support program leadership and customer requirements. This role reports into the Program Manager and works in direct coordination with Engineering, Field Service, Logistics, Contracts, Quality ...

Atsc Ies Inc

Program Coordinator CTSE

Gilbert, AZ · On-site

... support program leadership and customer requirements. This role reports into the Program Manager and works in direct coordination with Engineering, Field Service, Logistics, Contracts, Quality ...

Recruit Monitor

Customer Support Specialist

Phoenix, AZ · On-site +1

$17.75 - $24/hr

... customer relationships Customer Support and/or Customer Purchases experience favored Interacts ... management and staff members Team player Officially authorized to work in the US/Canada/United ...

Orbotech

Customer Support Engineer

Chandler, AZ

$23.71 - $40.29/hr

Our comprehensive services include: proactive management of tools to identify and improve ... programs and eligibility for additional benefits including but not limited to: medical, dental ...

Ralliant

Program Manager

Chandler, AZ · On-site

Manage multiple complex programs simultaneously, balancing customer priorities, schedules ... Support organic growth by identifying customer needs and communicating viable business ...

Acron Aviation

Lead Program Manager

Phoenix, AZ · Hybrid

Program Leadership & Governance: * Own end-to-end program management for avionics development ... customer support, and cross-functional issue resolution * Experience managing customer-facing ...

Ralliant

Program Manager

Chandler, AZ · On-site

PacSci EMC, a Ralliant operating company, is seeking a Program Manager to own a broad portfolio of mature aerospace and defense programs supporting major customers and mission-critical applications.

KLA Corporation

Customer Support Engineer

Chandler, AZ · On-site

$23.71 - $40.29/hr

Our comprehensive services include: proactive management of tools to identify and improve ... programs and eligibility for additional benefits including but not limited to: medical, dental ...

Kla

Customer Support Engineer

Chandler, AZ

$23.71 - $40.29/hr

Our comprehensive services include: proactive management of tools to identify and improve ... programs and eligibility for additional benefits including but not limited to: medical, dental ...

Kikoff

Customer Support Escalations Specialist

Phoenix, AZ · On-site

$17.75 - $24/hr

Investigate, manage, and resolve the most complex customer escalations via email - cases that go ... Experience contributing to QA programs, SOPs, or internal documentation * Experience with Zendesk ...

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All JobsCustomer Support Program JobsCustomer Support Program Manager JobsCustomer Support Program Manager Jobs in Gilbert, AZ

Customer Support Program Manager information

See Gilbert, AZ salary details

$8

$53

$84

How much do customer support program manager jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for customer support program manager in Gilbert, AZ is $53.91, according to ZipRecruiter salary data. Most workers in this role earn between $35.96 and $69.23 per hour, depending on experience, location, and employer.

What does a customer support program manager do?

A Customer Support Program Manager is responsible for leading and coordinating initiatives that improve the customer support experience. They design and implement programs to enhance support processes, manage cross-functional teams, and track performance metrics. Their role often includes analyzing customer feedback, identifying areas for improvement, and ensuring that customer support goals align with company objectives. Ultimately, they work to create efficient, effective, and customer-centric support operations.

What are the key skills and qualifications needed to thrive as a customer support program manager?

A Customer Support Program Manager needs strong project management abilities, expertise in customer service operations, and typically a bachelor's degree in business or a related field. Familiarity with CRM platforms (like Salesforce or Zendesk), data analytics tools, and certifications such as PMP or ITIL are often required. Exceptional communication, leadership, and problem-solving skills help drive team performance and deliver excellent customer experiences. These competencies ensure efficient program execution, continuous improvement, and alignment with organizational goals in customer support environments.

How does a customer support program manager typically collaborate with cross-functional teams to improve customer experience?

Customer Support Program Managers work closely with teams such as product development, engineering, and sales to identify and resolve customer pain points. They facilitate regular meetings to share customer feedback, align on support strategies, and drive initiatives that enhance service quality. By acting as a bridge between support agents and other departments, they ensure that customer insights inform product improvements and that support teams are equipped with the latest information and tools. This collaborative approach helps in creating a seamless customer experience and fosters ongoing process improvements.

What is the difference between Customer Support Program Manager vs Customer Service Supervisor?

AspectCustomer Support Program ManagerCustomer Service Supervisor
ResponsibilitiesOversees multiple support programs, develops strategies, manages teams, and improves customer experienceSupervises daily customer service operations, manages frontline staff, and handles escalations
Required SkillsProgram management, leadership, data analysis, customer experience designTeam management, communication, conflict resolution, customer service skills
Work EnvironmentStrategic planning, cross-department collaboration, often in office or remoteFrontline support, direct interaction with customers, team supervision
Common Industry UsageTech, SaaS, large corporationsRetail, hospitality, call centers

The Customer Support Program Manager focuses on managing support programs and strategic initiatives, while the Customer Service Supervisor handles daily team supervision and customer interactions. Both roles require strong communication skills but differ in scope and responsibilities.

What is a customer support program manager?

A customer support program manager oversees the design, implementation, and management of customer support initiatives to improve service quality and customer satisfaction. They coordinate teams, analyze support metrics, and develop strategies to enhance the customer experience, often using tools like CRM software and data analysis skills.

What cities near Gilbert, AZ are hiring for Customer Support Program Manager jobs?

Cities near Gilbert, AZ with the most Customer Support Program Manager job openings:

Infographic showing various Customer Support Program Manager job openings in Gilbert, AZ as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $112,126 per year, or $53.9 per hour.

Customer Support Specialist

Phoenix, AZ

TELUS Digital
See more jobs at TELUS Digitalexternal

$17.75 - $24/hr

Full-time

Re-posted 4 days ago

TELUS Digital rating

7.3

Company rating: 7.3 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

Job description

Job Description

About the Role

Customer Support Specialist to join our growing team. This role is ideal for someone who thrives in a fast-paced environment, has excellent communication skills, and can confidently manage multiple administrative tasks.

Key Responsibilities

Answer incoming phone calls and respond to email enquiries professionally.

Coordinate bookings and follow-up appointments.

Accurately input and maintain patient records.

Process administrative tasks and patient documentation.

Support the day-to-day operation.

Skills & Experience Required

Excellent computer literacy and confidence using technology.

Strong knowledge of Microsoft Office, particularly Excel and spreadsheets.

Fast and accurate typing and data entry skills.

Excellent verbal and written communication skills.

Strong organisational and multitasking abilities.

Ability to work independently and as part of a team.

Previous customer service, administration, or data entry experience is desirable.

What We're Looking For

Excellent telephone and in person etiquette with a professional and courteous manner.

Professional, reliable, and friendly.

Highly organised with strong attention to detail.

Additional Information

All your information will be kept confidential according to EEO guidelines.

What TELUS Digital employees say

Pay

Benefits

Hours and flexibility

Workplace

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