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Customer Support Program Manager Jobs in Colorado

Loft Federal

Program Manager

Golden, CO · On-site

Loft Federal is seeking a Program Manager to support customer-facing execution across federal space programs and customer contracts. This role will help manage day-to-day program execution for ...

Collabera

Customer Support Specialist

Aurora, CO

$18.25 - $24.75/hr

... Vendor Management Programs. Collabera recognizes true potential of human capital and provides ... Excellent verbal and written communication skills Excellent customer service skills Ability to type ...

Trimble

Technical Customer Support

Westminster, CO · Remote

Elevate Customer Success as a Technical Customer Support Technician Transform Your VDC Expertise ... Hands-on expertise with Shop management software such as Trimble FabShop, Autodesk CamDuct or ...

Collabera

Customer Support Specialist

Aurora, CO

$18.25 - $24.75/hr

... Vendor Management Programs. Collabera recognizes true potential of human capital and provides ... Excellent verbal and written communication skills Excellent customer service skills Ability to type ...

Ignite Human Capital

Program Manager

Longmont, CO · On-site

$90K - $115K/yr

Program Manager A growing advanced manufacturing company is hiring a Program Manager to support key customer programs in the aerospace and defense industry. This is a highly visible role focused on ...

Perdue Farms

Customer Support Partner

Westminster, CO · On-site

$23 - $25/hr

Summary Support seamless sales operations by ensuring orders are managed accurately, efficiently, and with a strong focus on customer experience. As a Customer Support Partner, you will coordinate ...

Perdue Farms

Customer Support Partner

Westminster, CO · On-site

$23 - $25/hr

Summary Support seamless sales operations by ensuring orders are managed accurately, efficiently, and with a strong focus on customer experience. As a Customer Support Partner, you will coordinate ...

IDEX

Program Manager

Longmont, CO · On-site

May support the onboarding and development of new GSD program managers.* May serve as an interim primary point of contact for customers until an account manager is determined.* Other duties and ...

LeoLabs, Inc.

Program Manager

Denver, CO · On-site

S. Government and commercial customers in support of Space Domain Awareness (SDA), Space Superiority, and Missile Warning missions. The Program Manager will serve as the primary program execution ...

Akima, LLC

Program Manager

Colorado Springs, CO · On-site

Support Earned Value Management (EVM), program reviews, executive briefings, and customer reporting ... Oversee subcontractor performance and vendor relationships to ensure successful contract execution.

LeoLabs, Inc.

Program Manager

Denver, CO · On-site

S. Government and commercial customers in support of Space Domain Awareness (SDA), Space Superiority, and Missile Warning missions. The Program Manager will serve as the primary program execution ...

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All JobsCustomer Support Program JobsCustomer Support Program Manager JobsCustomer Support Program Manager Jobs in Colorado

Customer Support Program Manager information

What does a customer support program manager do?

A Customer Support Program Manager is responsible for leading and coordinating initiatives that improve the customer support experience. They design and implement programs to enhance support processes, manage cross-functional teams, and track performance metrics. Their role often includes analyzing customer feedback, identifying areas for improvement, and ensuring that customer support goals align with company objectives. Ultimately, they work to create efficient, effective, and customer-centric support operations.

What are the key skills and qualifications needed to thrive as a customer support program manager?

A Customer Support Program Manager needs strong project management abilities, expertise in customer service operations, and typically a bachelor's degree in business or a related field. Familiarity with CRM platforms (like Salesforce or Zendesk), data analytics tools, and certifications such as PMP or ITIL are often required. Exceptional communication, leadership, and problem-solving skills help drive team performance and deliver excellent customer experiences. These competencies ensure efficient program execution, continuous improvement, and alignment with organizational goals in customer support environments.

How does a customer support program manager typically collaborate with cross-functional teams to improve customer experience?

Customer Support Program Managers work closely with teams such as product development, engineering, and sales to identify and resolve customer pain points. They facilitate regular meetings to share customer feedback, align on support strategies, and drive initiatives that enhance service quality. By acting as a bridge between support agents and other departments, they ensure that customer insights inform product improvements and that support teams are equipped with the latest information and tools. This collaborative approach helps in creating a seamless customer experience and fosters ongoing process improvements.

What is the difference between Customer Support Program Manager vs Customer Service Supervisor?

AspectCustomer Support Program ManagerCustomer Service Supervisor
ResponsibilitiesOversees multiple support programs, develops strategies, manages teams, and improves customer experienceSupervises daily customer service operations, manages frontline staff, and handles escalations
Required SkillsProgram management, leadership, data analysis, customer experience designTeam management, communication, conflict resolution, customer service skills
Work EnvironmentStrategic planning, cross-department collaboration, often in office or remoteFrontline support, direct interaction with customers, team supervision
Common Industry UsageTech, SaaS, large corporationsRetail, hospitality, call centers

The Customer Support Program Manager focuses on managing support programs and strategic initiatives, while the Customer Service Supervisor handles daily team supervision and customer interactions. Both roles require strong communication skills but differ in scope and responsibilities.

What is a customer support program manager?

A customer support program manager oversees the design, implementation, and management of customer support initiatives to improve service quality and customer satisfaction. They coordinate teams, analyze support metrics, and develop strategies to enhance the customer experience, often using tools like CRM software and data analysis skills.

What cities in Colorado are hiring for Customer Support Program Manager jobs?

Cities in Colorado with the most Customer Support Program Manager job openings:

Infographic showing various Customer Support Program Manager job openings in Colorado as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution.

Program Manager I

Denver, CO • On-site

Colorado Coalition for the Homeless
Offices of Mental Health Practitioners • 501 - 1,000 employees
Learn more about Colorado Coalition for the Homelessexternal

$60K - $72K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Key responsibilities

  • Oversee daily program operations to ensure compliance with policies, funding requirements, and evidence-based practices.

  • Supervise, train, and support program staff, including conducting regular performance reviews and facilitating team meetings.

  • Support quality improvement initiatives by monitoring implementation, documentation, and follow-up of program activities.

Colorado Coalition For The Homeless rating

6.0

Company rating: 6.0 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

This position will be posted for a minimum of 5 days
Coalition Mission
The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for families, children, and individuals who are experiencing or at-risk of homelessness throughout Colorado.
The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.
Our Philosophy of Service
We believe all people have the right to adequate housing and health care. We work to remove the barriers that restrict access to these rights. Society benefits when adequate housing and healthcare are available to everyone.
We create lasting solutions to homelessness by:
  1. Honoring the inherent dignity of those we serve, affirming their capabilities, and fostering their hope that a better life is possible;
  2. Building strong, caring, and trauma-informed communities through the integration of housing, health care, and supportive services;
  3. Advocating for social and racial equity, inclusion, and diversity and challenging the status quo in partnership with our workforce members and those we serve;
  4. Achieving excellence through continuous quality assurance, innovation, and professional development;
  5. Using resources judiciously and effectively.

Position Summary
The Program Manager I provides leadership and oversight of daily program operations to ensure high-quality service delivery aligned with organizational values and goals. This role is responsible for supervising and developing staff, facilitating team coordination, and ensuring compliance with internal policies and external requirements. The Program Manager serves as an advocate and educator regarding best practices in serving persons who have complex needs and significant trauma histories who are experiencing homelessness. The Program Manager plays a key role in quality improvement, data integrity, and fostering a respectful, inclusive, and collaborative work environment. Through strong communication and partnership, the role supports both programmatic excellence and client-centered care.
Duties/Responsibilities (Essential Functions)
  • Recruits, hires, trains, and supervises program staff in alignment with departmental and organizational goals.
  • Conducts regular supervision with direct reports to provide coaching, support, and performance management.
  • Facilitates team meetings to provide updates, share resources, coordinate services, and support staff development.
  • Sets and monitors staff performance objectives to ensure progress toward individual, programmatic, and organizational goals.
  • Assists with onboarding and ongoing professional development of staff, ensuring clarity of roles and expectations.
  • Provides oversight of day-to-day program operations to ensure alignment with internal policies, funding requirements, and evidence-based practices.
  • Supports the implementation of Trauma-Informed Care, Support-Centered Housing, services that reduce harm and promote recovery, and other evidence-based service models.
  • Participates in quality improvement efforts by supporting implementation, documentation, monitoring, and follow-up.
  • Assists in the development and oversight of program budgets, grants, and reporting deliverables, as assigned.
  • Demonstrates competency in EHR (Electronic Health Record), HMIS (Homelessness Management Information System), and other data systems and ensures staff compliance with documentation standards.
  • Maintains timely, accurate, and complete client records and ensures all required data is captured and reported.
  • Responds to emails, voicemails, and service needs in a timely and professional manner.
  • Collaborates with internal teams and external partners to support effective coordination of care and program operations.
  • Maintains a respectful work environment that supports belonging, teamwork, and collaboration.
  • Understands and adheres to organizational policies, procedures, and compliance requirements.
  • Performs other duties as assigned to support program and organizational effectiveness.

Education, Experience and Job Competencies
  • Education
    • Bachelor's degree in human services, social work, psychology, counseling, international relations, or related field preferred.
    • Experience may be substituted for education.
    • Active certification in basic life support or able to obtain certification within 30 days of employment.
    • Two years of management and supervisory experience preferred.
  • Experience
    • Demonstrated knowledge and experience in the fields of substance use treatment, mental health, and homelessness.
    • Experience working with chronically homeless individuals, particularly those with serious mental illness, substance use disorders, or complex barriers to engagement.
    • Proven program management and supervisory experience, including staff development and team leadership.
    • Familiarity with non-profit organizational management practices.
    • Understanding of basic accounting principles and their application in a program setting.
    • Working knowledge of HIPAA federal and state compliance requirements.
    • Knowledge of homeless issues and sensitivity to the needs of underserved populations.

  • Job Competencies
    • Strong critical thinking and sound decision-making skills, with the ability to maintain confidentiality.
    • Excellent interpersonal, customer service, and assertive communication skills; high degree of emotional intelligence.
    • Effective oral and written communication skills; able to engage diverse audiences.
    • Ability to organize and prioritize multiple responsibilities and manage tasks independently.
    • Attention to detail and accuracy in data management and reporting.
    • Proficient in using office equipment and software, including Microsoft Word, Excel, PowerPoint, Office 365, email, and HR systems.
    • Skilled in negotiation and mediation, especially in high-stakes or sensitive situations.
    • Ability to work effectively in dynamic environments that may include interpersonal conflict or operational challenges.
    • Ability to foster and maintain a productive, inclusive team environment and retain high-performing staff.
    • Capacity to advocate and negotiate with professionalism while maintaining healthy boundaries.
    • Commitment to trauma-informed care, recovery-oriented, and client-centered service models.
    • Valid driver's license required.
    • Must pass a Colorado Bureau of Investigation (CBI) background check.

Physical Demands and Working Conditions
The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job with or reasonable accommodation and without posing a direct threat to safety or health of self or others. In compliance with the Americans with Disabilities Act ("ADA"), CCH provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the Company.
  • Physical Demands

Percentage of work time spent on activity →
0% - 24%
25% to 49%
50% to 74%
75% to 100%
SEEING: Must be able to read computer screens and printed documents.
X
HEARING: Must be able to hear well enough to communicate with employees and others.
X
STANDING/WALKING
X
CLIMBING/STOOPING/KNEELING
X
LIFTING/PULLING/PUSHING
X
FINGERING/GRASPING/FEELING: Must be able to write, type and use telephones.
X
DRIVING: Must have valid driver's license and clean driving record.
X
  • Working Conditions
    Works primarily in a climate-controlled office environment with frequent interpersonal interactions.

Coalition Benefits:
We offer a full suite of benefits for our eligible employees and their dependents. We're proud to offer same-and opposite-sex domestic partner coverage.
  • Health Insurance - HMO or PPO
  • Dental plans, vision insurance, flexible spending accounts, supplemental life insurance
  • Company paid basic life and AD&D insurance coverage, Employee Assistance Program, 403(b) retirement savings matching,
  • Extensive paid time-off, including holidays, sick leave, and vacation

The effective date for your benefits will be the first of the month following your date of hire.
Employees must be able to perform the essential functions of this position with or without reasonable accommodation and without posing a direct threat to the health or safety of themselves or others. CCH is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any characteristic protected by law.

What Colorado Coalition For The Homeless employees say

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