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Customer Support Program Manager Jobs in Colorado

i3logix

Customer Support Specialist

Denver, CO · On-site

$19.50 - $23/hr

High-level attention to detail, customer service, document management, data entry, and organization ... Bonus programs Pay: * $19.50 - $23 hourly Pay will not be below any applicable local minimum wage.

Autodesk

Customer Support Associate

Denver, CO · Hybrid

$18 - $24.75/hr

Reporting to a Customer Support Manager, the Customer Support Associate will support our customers through their daily operations with passion, and a craving for feedback. Plus, you will become a ...

Autodesk

Customer Support Associate

Denver, CO · Hybrid

$18 - $24.75/hr

Reporting to a Customer Support Manager, the Customer Support Associate will support our customers through their daily operations with passion, and a craving for feedback. Plus, you will become a ...

Emporia Energy

Customer Support Specialist

Denver, CO · On-site

$25/hr

We combine automated energy management tools, real-time 24/7 energy monitoring with utility rate ... Benefits: medical/dental/vision insurance, 401(k), employee stock option program, paid holidays ...

Autodesk

Customer Support Associate

Denver, CO · Hybrid

$38K - $68K/yr

Reporting to a Customer Support Manager, the Customer Support Associate will support our customers through their daily operations with passion, and a craving for feedback. Plus, you will become a ...

Emporia Energy

Customer Support Specialist

Lakewood, CO · On-site

$25/hr

We combine automated energy management tools, real-time 24/7 energy monitoring with utility rate ... Benefits: medical/dental/vision insurance, 401(k), employee stock option program, paid holidays ...

Autodesk

Customer Support Associate

Denver, CO · Hybrid

$38K - $68K/yr

Reporting to a Customer Support Manager, the Customer Support Associate will support our customers through their daily operations with passion, and a craving for feedback. Plus, you will become a ...

Emporia Energy

Customer Support Specialist

Littleton, CO · On-site

$25/hr

We combine automated energy management tools, real-time 24/7 energy monitoring with utility rate ... Benefits: medical/dental/vision insurance, 401(k), employee stock option program, paid holidays ...

Emporia Energy

Customer Support Specialist

Littleton, CO · On-site

$25/hr

We combine automated energy management tools, real-time 24/7 energy monitoring with utility rate ... Benefits: medical/dental/vision insurance, 401(k), employee stock option program, paid holidays ...

Viega

Customer Support Specialist

Broomfield, CO · On-site

$18 - $24.25/hr

Provides follow-up communications with customers, sales, and support teams regarding questions or ... management, and physical therapy. * Wellness Program, including wellbeing platform, wellness ...

Viega

Customer Support Specialist

Broomfield, CO · On-site

$18 - $24.25/hr

Provides follow-up communications with customers, sales, and support teams regarding questions or ... management, and physical therapy. * Wellness Program, including wellbeing platform, wellness ...

Loft Federal

Program Manager

Golden, CO · On-site

Loft Federal is seeking a Program Manager to support customer-facing execution across federal space programs and customer contracts. This role will help manage day-to-day program execution for ...

Cerebras

Program Manager

Golden, CO · On-site

Loft Federal is seeking a Program Manager to support customer-facing execution across federal space programs and customer contracts. This role will help manage day-to-day program execution for ...

Affordable Rent

Program Manager I

Denver, CO · On-site

Supports the implementation of Trauma-Informed Care, Support-Centered Housing, services that reduce ... Excellent interpersonal, customer service, and assertive communication skills; high degree of ...

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Showing results 21-40

All JobsCustomer Support Program JobsCustomer Support Program Manager JobsCustomer Support Program Manager Jobs in Colorado

Customer Support Program Manager information

What does a customer support program manager do?

A Customer Support Program Manager is responsible for leading and coordinating initiatives that improve the customer support experience. They design and implement programs to enhance support processes, manage cross-functional teams, and track performance metrics. Their role often includes analyzing customer feedback, identifying areas for improvement, and ensuring that customer support goals align with company objectives. Ultimately, they work to create efficient, effective, and customer-centric support operations.

What are the key skills and qualifications needed to thrive as a customer support program manager?

A Customer Support Program Manager needs strong project management abilities, expertise in customer service operations, and typically a bachelor's degree in business or a related field. Familiarity with CRM platforms (like Salesforce or Zendesk), data analytics tools, and certifications such as PMP or ITIL are often required. Exceptional communication, leadership, and problem-solving skills help drive team performance and deliver excellent customer experiences. These competencies ensure efficient program execution, continuous improvement, and alignment with organizational goals in customer support environments.

How does a customer support program manager typically collaborate with cross-functional teams to improve customer experience?

Customer Support Program Managers work closely with teams such as product development, engineering, and sales to identify and resolve customer pain points. They facilitate regular meetings to share customer feedback, align on support strategies, and drive initiatives that enhance service quality. By acting as a bridge between support agents and other departments, they ensure that customer insights inform product improvements and that support teams are equipped with the latest information and tools. This collaborative approach helps in creating a seamless customer experience and fosters ongoing process improvements.

What is the difference between Customer Support Program Manager vs Customer Service Supervisor?

AspectCustomer Support Program ManagerCustomer Service Supervisor
ResponsibilitiesOversees multiple support programs, develops strategies, manages teams, and improves customer experienceSupervises daily customer service operations, manages frontline staff, and handles escalations
Required SkillsProgram management, leadership, data analysis, customer experience designTeam management, communication, conflict resolution, customer service skills
Work EnvironmentStrategic planning, cross-department collaboration, often in office or remoteFrontline support, direct interaction with customers, team supervision
Common Industry UsageTech, SaaS, large corporationsRetail, hospitality, call centers

The Customer Support Program Manager focuses on managing support programs and strategic initiatives, while the Customer Service Supervisor handles daily team supervision and customer interactions. Both roles require strong communication skills but differ in scope and responsibilities.

What is a customer support program manager?

A customer support program manager oversees the design, implementation, and management of customer support initiatives to improve service quality and customer satisfaction. They coordinate teams, analyze support metrics, and develop strategies to enhance the customer experience, often using tools like CRM software and data analysis skills.

What cities in Colorado are hiring for Customer Support Program Manager jobs?

Cities in Colorado with the most Customer Support Program Manager job openings:

Infographic showing various Customer Support Program Manager job openings in Colorado as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution.

Associate Manager- Arapahoe County Nurse Support Program

Greenwood Village, CO • On-site

Tri-County Health Department
Public Health Programs Administration • 201 - 500 employees
Learn more about Tri-County Health Departmentexternal

$38.55 - $48.20/hr

Full-time

Re-posted 7 days ago

Job description

Company Description
TCHD is the largest public health department in CO. We serve Arapahoe, Douglas, and Adams counties. We have 11 offices over the metro Denver area. Our mission is to protect, promote and improve the health, environment and quality of life.
What we do:
Promote, protect and improve the lifelong health of individuals and communities in Adams, Arapahoe and Douglas Counties through the effective use of data, evidence-based prevention strategies, leadership, advocacy, partnerships and the pursuit of health equity. In short, we strive to provide optimal health across the lifespan for the populations we serve.
Job Description
What you will do:
Lead the Tri-County Health Department Nurse Support Program in Arapahoe County.
The Nurse Support Program Activities include:
  • supervising the public health nurses providing home visitation to families referred by Arapahoe County Human Services.
  • managing county contractual deliverables.
  • promoting comprehensive public health nursing interventions for families in crisis.
  • coordinating community partnerships to improve services for children and youth with special health care needs.
  • participating in contractual planning and home visitation programming.

Qualifications
Education and Experience:
  • Requires a minimum of a Bachelor's Degree in nursing from an accredited college or university. Requires a minimum of 5 years of related experience with a Bachelor's degree, or 3 years and a Master's degree, or a PhD without experience, or equivalent work experience.
  • Demonstrated experience in supervision, preferably Reflective Supervision practice
  • Demonstrated experience leading effective teams
  • Related experience working with multi-disciplinary partners, agencies or programs

Knowledge of:
  • Reflective Supervision or operative coaching skills
  • Principles of nursing practice
  • Home visitation practices
  • Comprehensive knowledge of community-based resources and supports
  • Principles of program planning including quality improvement design and monitoring
  • Program management including contract deliverables, billing and invoicing
  • Principles and practices of multi-agency collaboration and contractual agreements
  • Computer applications used in data collection and
  • functional analysis of health data.

Special Qualifications:
A valid Colorado Driver's License with daily access to a reliable and insured vehicle.
Additional Information
Salary Range: $38.55 - $48.20/hour
Tri-County Health Department (TCHD) values and welcomes people of all ages; ethnicities; genders; gender identities/expressions and sexual orientations; languages spoken; nationalities and cultures; physical, mental, and developmental abilities; races; religions; and, socio-economic, insurance, and immigration status.

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