Customer Support
Port Washington, NY · On-site
$20/hr
About the job Customer Support Customer Support needs 3+ years experience Customer Support requires: * SAP * Optical industry * Bilingual French@$20/HR * English@$17/hr * 1+ years call center ...
Customer Support
Port Washington, NY · On-site
$20/hr
About the job Customer Support Customer Support needs 3+ years experience Customer Support requires: * SAP * Optical industry * Bilingual French@$20/HR * English@$17/hr * 1+ years call center ...
Head of Customer Support
New York, NY · On-site
You'll be responsible for building and leading our global player support operations, ensuring that ... Excellent leadership and people management skills * Strong communication and collaboration skills ...
Quick apply
Head of Customer Support
New York, NY · On-site
You'll be responsible for building and leading our global player support operations, ensuring that ... Excellent leadership and people management skills * Strong communication and collaboration skills ...
Customer Support Manager
Manhattan, NY · On-site
$160 - $210/hr
You'll own our customer support operation end to end: the team, the metrics, the strategy, and its impact on the P&L. Reporting to the Head of Ops, you'll manage a team of offshore agents, partner ...
Customer Support Manager
Manhattan, NY · On-site
$160 - $210/hr
You'll own our customer support operation end to end: the team, the metrics, the strategy, and its impact on the P&L. Reporting to the Head of Ops, you'll manage a team of offshore agents, partner ...
NYC: Member Support Manager
Manhattan, NY · On-site
$110 - $130/hr
We're looking for an exceptional Member Support Manager to lead our customer support operation and ensure every member receives an exceptional experience from their first interaction with New York ...
NYC: Member Support Manager
Manhattan, NY · On-site
$110 - $130/hr
We're looking for an exceptional Member Support Manager to lead our customer support operation and ensure every member receives an exceptional experience from their first interaction with New York ...
Head of Customer Support
New York, NY · On-site
You'll be responsible for building and leading our global player support operations, ensuring that ... Excellent leadership and people management skills * Strong communication and collaboration skills ...
Head of Customer Support
New York, NY · On-site
You'll be responsible for building and leading our global player support operations, ensuring that ... Excellent leadership and people management skills * Strong communication and collaboration skills ...
Head of Customer Support
Manhattan, NY · On-site
You'll be responsible for building and leading our global player support operations, ensuring that ... Excellent leadership and people management skills * Strong communication and collaboration skills ...
Head of Customer Support
Manhattan, NY · On-site
You'll be responsible for building and leading our global player support operations, ensuring that ... Excellent leadership and people management skills * Strong communication and collaboration skills ...
Customer Support Manager
New York, NY · On-site
$100K - $140K/yr
You'll own our customer support operation end to end: the team, the metrics, the strategy, and its impact on the P&L. Reporting to the Head of Ops, you'll manage a team of offshore agents, partner ...
Customer Support Manager
New York, NY · On-site
$100K - $140K/yr
You'll own our customer support operation end to end: the team, the metrics, the strategy, and its impact on the P&L. Reporting to the Head of Ops, you'll manage a team of offshore agents, partner ...
Support Operations Data Analyst
New York, NY · On-site
$112K - $168K/yr
... Manager, User Operations leadership, and senior stakeholders What You Have Required * 3-5 years of experience in analytics, with at least 2 years directly in support operations, customer success ...
Support Operations Data Analyst
New York, NY · On-site
$112K - $168K/yr
... Manager, User Operations leadership, and senior stakeholders What You Have Required * 3-5 years of experience in analytics, with at least 2 years directly in support operations, customer success ...
Administrative Support Operations
Manhattan, NY · On-site
$20/hr
Provide administrative support to senior IT leadership, including calendar management, meeting coordination, and documentation * Assist in coordinating operational workflows across the IT department ...
Administrative Support Operations
Manhattan, NY · On-site
$20/hr
Provide administrative support to senior IT leadership, including calendar management, meeting coordination, and documentation * Assist in coordinating operational workflows across the IT department ...
As a Customer Support Manager at Campfire, you will be a frontline champion for our customers - ensuring fast, thoughtful, and high-quality support across technical and accounting-related needs. You ...
As a Customer Support Manager at Campfire, you will be a frontline champion for our customers - ensuring fast, thoughtful, and high-quality support across technical and accounting-related needs. You ...
Customer Support Manager As a Customer Support Manager at Campfire, you will be a frontline champion for our customers -- ensuring fast, thoughtful, and high-quality support across technical and ...
Customer Support Manager As a Customer Support Manager at Campfire, you will be a frontline champion for our customers -- ensuring fast, thoughtful, and high-quality support across technical and ...
Customer Support Manager
New York, NY · On-site
$100K - $140K/yr
As a Customer Support Manager at Campfire, you will be a frontline champion for our customers - ensuring fast, thoughtful, and high-quality support across technical and accounting-related needs. You ...
Customer Support Manager
New York, NY · On-site
$100K - $140K/yr
As a Customer Support Manager at Campfire, you will be a frontline champion for our customers - ensuring fast, thoughtful, and high-quality support across technical and accounting-related needs. You ...
Customer Support Manager
Manhattan, NY · On-site
As a Customer Support Manager at Campfire, you will be a frontline champion for our customers - ensuring fast, thoughtful, and high-quality support across technical and accounting-related needs. You ...
Customer Support Manager
Manhattan, NY · On-site
As a Customer Support Manager at Campfire, you will be a frontline champion for our customers - ensuring fast, thoughtful, and high-quality support across technical and accounting-related needs. You ...
Customer Support Manager As a Customer Support Manager at Campfire, you will be a frontline champion for our customers -- ensuring fast, thoughtful, and high-quality support across technical and ...
Customer Support Manager As a Customer Support Manager at Campfire, you will be a frontline champion for our customers -- ensuring fast, thoughtful, and high-quality support across technical and ...
Customer Support Lead
New York, NY · On-site
$65K - $75K/yr
You'll be hands-on, creating a support operation that scales while ensuring every interaction ... Scale customer support from reactive issue resolution to proactive member success as the business ...
Quick apply
Customer Support Lead
New York, NY · On-site
$65K - $75K/yr
You'll be hands-on, creating a support operation that scales while ensuring every interaction ... Scale customer support from reactive issue resolution to proactive member success as the business ...
Customer Support Specialist
New York, NY · On-site +1
$60K - $78K/yr
Customer Support Specialist Financial Services and Mobile App Chat Support Customer Support plays a ... to detail and comfort managing both customer conversations and recurring operational work.
Customer Support Specialist
New York, NY · On-site +1
$60K - $78K/yr
Customer Support Specialist Financial Services and Mobile App Chat Support Customer Support plays a ... to detail and comfort managing both customer conversations and recurring operational work.
Customer Support Specialist
New York, NY · Remote
$60K - $78K/yr
Customer Support Specialist Financial Services and Mobile App Chat Support Customer Support plays a ... to detail and comfort managing both customer conversations and recurring operational work.
Customer Support Specialist
New York, NY · Remote
$60K - $78K/yr
Customer Support Specialist Financial Services and Mobile App Chat Support Customer Support plays a ... to detail and comfort managing both customer conversations and recurring operational work.
Booking Operations Support Lead
New York, NY · On-site
$70K - $100K/yr
... customer support, help desk, or operations - ideally in tech or travel - with at least 1-2 years in a lead or senior IC capacity * Prior experience managing or mentoring a team, including global or ...
Booking Operations Support Lead
New York, NY · On-site
$70K - $100K/yr
... customer support, help desk, or operations - ideally in tech or travel - with at least 1-2 years in a lead or senior IC capacity * Prior experience managing or mentoring a team, including global or ...
Operations Support Specialist
Rahway, NJ · On-site
$32.41 - $41.94/hr
Sodexo is seeking an Operations Support Specialist for a Life Science Client in Rahway, NJ. This ... to guide customers, teams, and vendors. * Organized approach to managing multiple requests ...
Operations Support Specialist
Rahway, NJ · On-site
$32.41 - $41.94/hr
Sodexo is seeking an Operations Support Specialist for a Life Science Client in Rahway, NJ. This ... to guide customers, teams, and vendors. * Organized approach to managing multiple requests ...
Operations Support Specialist
$32.41 - $41.94/hr
Sodexo is seeking an Operations Support Specialist for a Life Science Client in Rahway, NJ. This ... to guide customers, teams, and vendors. * Organized approach to managing multiple requests ...
Operations Support Specialist
$32.41 - $41.94/hr
Sodexo is seeking an Operations Support Specialist for a Life Science Client in Rahway, NJ. This ... to guide customers, teams, and vendors. * Organized approach to managing multiple requests ...
Customer Support Operations Manager information
See Newark, NJ salary details
$46.5K - $55.2K
3% of jobs
$55.2K - $63.8K
0% of jobs
$63.8K - $72.5K
3% of jobs
$72.5K - $81.1K
2% of jobs
$81.1K - $89.8K
2% of jobs
$89.8K - $98.4K
3% of jobs
$98.4K - $107.1K
1% of jobs
$107.1K - $115.7K
1% of jobs
$115.7K - $124.4K
0% of jobs
$124.4K - $133K
1% of jobs
$133.9K is the 25th percentile. Wages below this are outliers.
$133K - $141.7K
83% of jobs
$46.5K
$129.3K
$141.7K
How much do customer support operations manager jobs pay per year?
As of Aug 22, 2026, the average yearly pay for customer support operations manager in Newark, NJ is $129,314.00, according to ZipRecruiter salary data. Most workers in this role earn between $140,100.00 and $140,100.00 per year, depending on experience, location, and employer.
What is a customer support operations manager?
A Customer Support Operations Manager oversees the daily operations of a customer support team, ensuring efficient service delivery and customer satisfaction. Their responsibilities include managing support staff, optimizing workflows, implementing support technologies, and analyzing performance metrics. They also work to resolve escalated customer issues and develop strategies to improve the overall customer experience. This role is crucial for maintaining high standards in customer service and aligning support functions with business goals.
How does a customer support operations manager typically collaborate with other departments to improve customer experience?
A Customer Support Operations Manager frequently works cross-functionally with teams such as Product, Engineering, and Sales to relay customer feedback, identify recurring issues, and drive process improvements. By participating in regular meetings and sharing support data, they help prioritize feature requests and advocate for customers’ needs. This collaboration ensures that the customer support team is aligned with broader company goals and can proactively address pain points, ultimately enhancing the overall customer journey.
What are the key skills and qualifications needed to thrive as a customer support operations manager, and why are they important?
To thrive as a Customer Support Operations Manager, you need strong leadership abilities, analytical skills, and experience in customer service management, often supported by a relevant bachelor's degree. Familiarity with customer relationship management (CRM) software, support ticketing systems, and performance analytics tools is typically required. Outstanding communication, problem-solving, and team-motivation skills help you drive results and foster a positive customer-focused culture. These competencies ensure efficient operations, high customer satisfaction, and continual improvement in support processes.
What is the difference between Customer Support Operations Manager vs Customer Service Supervisor?
| Aspect | Customer Support Operations Manager | Customer Service Supervisor |
|---|---|---|
| Credentials | Relevant experience, leadership skills, industry knowledge | Customer service experience, communication skills |
| Work Environment | Oversees multiple teams, strategic planning | Manages frontline support staff, daily operations |
| Employer & Industry Usage | Tech, retail, telecom companies | Call centers, retail stores, service providers |
| Search & Comparison Intent | Focus on management, operations, strategy | Focus on frontline support, team supervision |
The Customer Support Operations Manager typically handles strategic planning and oversees multiple support teams, requiring leadership and industry experience. In contrast, the Customer Service Supervisor manages daily frontline support activities and directly supervises support staff. Both roles are essential in customer service but differ in scope and responsibilities.
What cities near Newark, NJ are hiring for Customer Support Operations Manager jobs?
Cities near Newark, NJ with the most Customer Support Operations Manager job openings:
$20/hr
Other
Re-posted 14 days ago
Job description
About the job Customer Support
Customer Support needs 3+ years experience
Customer Support requires:
- SAP
- Optical industry
- Bilingual French@$20/HR
- English@$17/hr
- 1+ years call center, hospitality, customer service,
- Temp remote role
- Strong PC skills
- MS Office
- Must pickup equipment in
- Answers incoming calls
- Processed orders
- Resolved customers complaints
- Correctly documents customer interactions and tracks call types. Maintains support service levels and upholds Customer Service standards
- . Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability.
- Takes inbound phone calls for up-to 90% of assigned shift.
- Performs all other duties as assigned.
About Global Channel Management
Sourced by ZipRecruiter
Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Global Channel Management understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at the same time requiring the best talent for the job. GCM's Ownership and Management teams have extensive Staffing, Recruiting, HR and Executive Leadership knowledge, Experience and Expertise. Our Understanding and Commitment to our Client's Satisfaction are key reasons GCM has been successful in establishing long term relationships.
Industry
Recruiting and staffing services
Company size
11 - 50 Employees
Headquarters location
Austell, GA, US
Year founded
2009