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Customer Support Operations Manager Jobs in Virginia

Chenega Corporation

Operations Manager

Chantilly, VA · On-site

$123K/yr

Manage operational performance across infrastructure, systems administration, networks, cybersecurity, and customer support functions. * Establish operational objectives, priorities, and performance ...

Aerotek

Operations Manager

Chantilly, VA · On-site

Operations Program Manager The Operations Program Manager leads day-to-day operational execution ... Ensure teams are properly staffed, supported, and equipped to deliver high-quality results.

New

CARFAX

Customer Support Specialist

Centreville, VA · On-site

$36K - $69K/yr

Join Team CARFAX as a Customer Support Specialist Isn't it time you bragged about where you work ... Data Management: Maintain accurate records of customer interactions and transactions by updating ...

Novolex

Operations Manager

Grottoes, VA · On-site

We provide customers a broad array of stock and customized solutions with 120 product categories ... Ensure training programs are in place to support operational excellence and safety awareness. Lead ...

Empower AI

Customer Support Lead

Quantico, VA · On-site

Responsibilities As a Customer Support Lead, you will manage multi-tier service desk operations for the Defense Counterintelligence and Security Agency (DCSA) Customer Support Services (CSS) contract ...

CARFAX

Customer Support Specialist

Centreville, VA · On-site

$36K - $69K/yr

Join Team CARFAX as a Customer Support Specialist Isn't it time you bragged about where you work ... Data Management: Maintain accurate records of customer interactions and transactions by updating ...

Endries

Customer Support Specialist

Lynchburg, VA · On-site

$17.50 - $23.50/hr

... Support Specialist in Lynchburg, VA. If you're looking for a great mix between sales and servicing ... Spend time behind the scenes reviewing pricing, documenting key events in our CRM system, and ...

Empower ai

Customer Support Lead

Quantico, VA · On-site

Responsibilities As a Customer Support Lead, you will manage multi-tier service desk operations for the Defense Counterintelligence and Security Agency (DCSA) Customer Support Services (CSS) contract ...

CARFAX

Customer Support Specialist

Centreville, VA · On-site

$36K - $69K/yr

Description Join Team CARFAX as a Customer Support Specialist Isn't it time you bragged about where ... Data Management: Maintain accurate records of customer interactions and transactions by updating ...

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Showing results 41-60

All JobsCustomer Support Operations JobsCustomer Support Operations Manager JobsCustomer Support Operations Manager Jobs in Virginia

Customer Support Operations Manager information

See Virginia salary details

$44.1K

$122.6K

$134.3K

How much do customer support operations manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer support operations manager in Virginia is $122,617.00, according to ZipRecruiter salary data. Most workers in this role earn between $132,800.00 and $132,800.00 per year, depending on experience, location, and employer.

What is a customer support operations manager?

A Customer Support Operations Manager oversees the daily operations of a customer support team, ensuring efficient service delivery and customer satisfaction. Their responsibilities include managing support staff, optimizing workflows, implementing support technologies, and analyzing performance metrics. They also work to resolve escalated customer issues and develop strategies to improve the overall customer experience. This role is crucial for maintaining high standards in customer service and aligning support functions with business goals.

How does a customer support operations manager typically collaborate with other departments to improve customer experience?

A Customer Support Operations Manager frequently works cross-functionally with teams such as Product, Engineering, and Sales to relay customer feedback, identify recurring issues, and drive process improvements. By participating in regular meetings and sharing support data, they help prioritize feature requests and advocate for customers’ needs. This collaboration ensures that the customer support team is aligned with broader company goals and can proactively address pain points, ultimately enhancing the overall customer journey.

What are the key skills and qualifications needed to thrive as a customer support operations manager, and why are they important?

To thrive as a Customer Support Operations Manager, you need strong leadership abilities, analytical skills, and experience in customer service management, often supported by a relevant bachelor's degree. Familiarity with customer relationship management (CRM) software, support ticketing systems, and performance analytics tools is typically required. Outstanding communication, problem-solving, and team-motivation skills help you drive results and foster a positive customer-focused culture. These competencies ensure efficient operations, high customer satisfaction, and continual improvement in support processes.

What is the difference between Customer Support Operations Manager vs Customer Service Supervisor?

AspectCustomer Support Operations ManagerCustomer Service Supervisor
CredentialsRelevant experience, leadership skills, industry knowledgeCustomer service experience, communication skills
Work EnvironmentOversees multiple teams, strategic planningManages frontline support staff, daily operations
Employer & Industry UsageTech, retail, telecom companiesCall centers, retail stores, service providers
Search & Comparison IntentFocus on management, operations, strategyFocus on frontline support, team supervision

The Customer Support Operations Manager typically handles strategic planning and oversees multiple support teams, requiring leadership and industry experience. In contrast, the Customer Service Supervisor manages daily frontline support activities and directly supervises support staff. Both roles are essential in customer service but differ in scope and responsibilities.

What cities in Virginia are hiring for Customer Support Operations Manager jobs?

Cities in Virginia with the most Customer Support Operations Manager job openings:

Infographic showing various Customer Support Operations Manager job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $122,617 per year, or $59 per hour.

Customer Support Analyst mac OS

Science Applications International Corporation

Quantico, VA • On-site

$90/hr

Full-time

Re-posted 12 days ago

SAIC rating

7.9

Company rating: 7.9 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

80th of 225 rated it services

Job description


SAIC is seeking (macOS) Customer Support Analyst to support DCSA's OneIT program out of Quantico, VA. This is a fully onsite position with a target salary of $90-100k.
Introduction
Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities of the Defense Counterintelligence and Security Agency (DCSA). The Air Force Space and Intel (AFSI) Business Group of SAIC is seeking a Customer Support Analyst with macOS focus to support a transformational infrastructure program for DCSA.
SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work throughout the DoD and 31 Federal agencies.
Specifically, on the DCSA One IT program, SAIC will provide an enterprise IT solution that delivers highly secured and adaptable IT infrastructure, provides customer support, an cutting-edge technologies that support operations and advance the DCSA mission under a single IT environment (i.e., One IT).
Job Description
  • Act as the primary escalation point from Tier I support for issues involving macOS systems, including macOS desktops, laptops, and related peripherals.
  • Diagnose and resolve complex technical issues such as system performance, connectivity, and software compatibility problems, with minimal supervision.
  • Provide in-depth support for macOS tools, including device enrollment (e.g., Apple Business Manager), system imaging, and mobile device management (MDM) configurations.
  • Deliver exceptional customer service by addressing user inquiries, offering technical guidance, and maintaining a professional demeanor during stressful situations.
  • Communicate solutions effectively to end users with varying familiarity with technology, ensuring they fully understand the fix or workaround implemented.
  • Own and manage service tickets escalated from Tier I, ensuring that all tickets are resolved or properly escalated within defined SLAs.
  • Collaborate with Tier III engineering teams and other IT staff to identify root causes of recurring macOS issues, propose fixes, and implement permanent solutions.
  • Install, configure, and maintain macOS operating systems and software updates in compliance with government policies and security guidelines.
  • Monitor and analyze macOS system performance and optimize configurations as needed.
  • Maintain accurate documentation for troubleshooting steps, incident resolution processes, and standard operating procedures related to macOS support.
  • Provide weekly or monthly status reports highlighting trends, recurring issues, and recommendations for improvements.
  • Follow and enforce cybersecurity protocols to safeguard classified information and ensure compliance with government policies, including STIGs and other relevant security frameworks.
  • Conduct vulnerability assessments and assist with implementing security patches and endpoint protection measures specific to macOS devices.
  • Provide mentorship and guidance to Tier I staff to enhance their macOS troubleshooting skills.
  • Conduct training sessions or create knowledge articles to improve overall team effectiveness in handling macOS issues.

Qualifications
It is required that the Customer Support Analyst with macOS focus have the following qualifications:
  • Associates Degree and Six (6) years or relevant years of experience in lieu of degree.
  • Active Top Secret clearance with SCI eligibility is required.
  • IAT-II Certification (i.e., Security +CE or equivalent).
  • Three (3) to five (5) years of IT support experience with a focus on macOS and Apple devices.
  • Strong expertise in troubleshooting macOS operating systems (e.g., Ventura, Monterey, or later versions) and macOS application suite issues.
  • Familiarity with mobile device management (MDM) solutions such as Jamf Pro, Workspace ONE, or Intune.
  • Hands-on experience with Active Directory integration, network configurations (VPN, Wi-Fi, etc.), and macOS security configurations.
  • In-depth knowledge of Apple device deployment processes, including image creation and management.
  • Strong written and verbal communication skills, with the ability to document and explain technical information effectively.
  • Ability to work in a high-paced, secure environment, adhering to operational security (OPSEC).

About Us
SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.
We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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