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Customer Support Operations Manager Jobs in Virginia

trane technologies

Customer Support Specialist

Midlothian, VA · On-site

$17 - $23/hr

Process quotes and orders for Account Managers, maintaining high volume and accuracy. Provide ... Support store operations through event assistance, instore coverage, inventory tasks, and adherence ...

trane technologies

Customer Support Specialist

Chesapeake, VA · On-site

$17.50 - $23.50/hr

Process quotes and orders for Account Managers, maintaining high volume and accuracy. Provide ... Support store operations through event assistance, instore coverage, inventory tasks, and adherence ...

Chenega Corporation

Operations Manager

Chantilly, VA

$123K/yr

Manage operational performance across infrastructure, systems administration, networks, cybersecurity, and customer support functions. * Establish operational objectives, priorities, and performance ...

Empower AI

Customer Support Lead

Quantico, VA · On-site

$147K/yr

As a Customer Support Lead, you will manage multi-tier service desk operations for the Defense Counterintelligence and Security Agency (DCSA) Customer Support Services (CSS) contract supporting ...

Empower ai

Customer Support Lead

Quantico, VA · On-site

$147K/yr

As a Customer Support Lead, you will manage multi-tier service desk operations for the Defense Counterintelligence and Security Agency (DCSA) Customer Support Services (CSS) contract supporting ...

Foundever

$19/hr

For example, 84% of our managers are internal promotions. Become a valued member of our dynamic ... Our innovative CX solutions, technology and expertise are designed to support operational needs for ...

CARFAX

Customer Support Specialist

Centreville, VA · On-site

Join Team CARFAX as a Customer Support Specialist Isn't it time you bragged about where you work ... Data Management: Maintain accurate records of customer interactions and transactions by updating ...

CARFAX

Customer Support Specialist

Centreville, VA · On-site

$36K - $69K/yr

Join Team CARFAX as a Customer Support Specialist Isn't it time you bragged about where you work ... Data Management: Maintain accurate records of customer interactions and transactions by updating ...

CARFAX

Customer Support Specialist

Centreville, VA · On-site

$36K - $69K/yr

Join Team CARFAX as a Customer Support Specialist Isn't it time you bragged about where you work ... Data Management: Maintain accurate records of customer interactions and transactions by updating ...

CARFAX

Customer Support Specialist

Centreville, VA · On-site

$36K - $69K/yr

Description Join Team CARFAX as a Customer Support Specialist Isn't it time you bragged about where ... Data Management: Maintain accurate records of customer interactions and transactions by updating ...

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All JobsCustomer Support Operations JobsCustomer Support Operations Manager JobsCustomer Support Operations Manager Jobs in Virginia

Customer Support Operations Manager information

See Virginia salary details

$44.1K

$122.6K

$134.3K

How much do customer support operations manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for customer support operations manager in Virginia is $122,617.00, according to ZipRecruiter salary data. Most workers in this role earn between $132,800.00 and $132,800.00 per year, depending on experience, location, and employer.

What is a customer support operations manager?

A Customer Support Operations Manager oversees the daily operations of a customer support team, ensuring efficient service delivery and customer satisfaction. Their responsibilities include managing support staff, optimizing workflows, implementing support technologies, and analyzing performance metrics. They also work to resolve escalated customer issues and develop strategies to improve the overall customer experience. This role is crucial for maintaining high standards in customer service and aligning support functions with business goals.

How does a customer support operations manager typically collaborate with other departments to improve customer experience?

A Customer Support Operations Manager frequently works cross-functionally with teams such as Product, Engineering, and Sales to relay customer feedback, identify recurring issues, and drive process improvements. By participating in regular meetings and sharing support data, they help prioritize feature requests and advocate for customers’ needs. This collaboration ensures that the customer support team is aligned with broader company goals and can proactively address pain points, ultimately enhancing the overall customer journey.

What are the key skills and qualifications needed to thrive as a customer support operations manager, and why are they important?

To thrive as a Customer Support Operations Manager, you need strong leadership abilities, analytical skills, and experience in customer service management, often supported by a relevant bachelor's degree. Familiarity with customer relationship management (CRM) software, support ticketing systems, and performance analytics tools is typically required. Outstanding communication, problem-solving, and team-motivation skills help you drive results and foster a positive customer-focused culture. These competencies ensure efficient operations, high customer satisfaction, and continual improvement in support processes.

What is the difference between Customer Support Operations Manager vs Customer Service Supervisor?

AspectCustomer Support Operations ManagerCustomer Service Supervisor
CredentialsRelevant experience, leadership skills, industry knowledgeCustomer service experience, communication skills
Work EnvironmentOversees multiple teams, strategic planningManages frontline support staff, daily operations
Employer & Industry UsageTech, retail, telecom companiesCall centers, retail stores, service providers
Search & Comparison IntentFocus on management, operations, strategyFocus on frontline support, team supervision

The Customer Support Operations Manager typically handles strategic planning and oversees multiple support teams, requiring leadership and industry experience. In contrast, the Customer Service Supervisor manages daily frontline support activities and directly supervises support staff. Both roles are essential in customer service but differ in scope and responsibilities.

What cities in Virginia are hiring for Customer Support Operations Manager jobs?

Cities in Virginia with the most Customer Support Operations Manager job openings:

Infographic showing various Customer Support Operations Manager job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $122,617 per year, or $59 per hour.

Customer Support Specialist (Imaging) with Security Clearance

Quantico, VA • On-site

SAIC
IT Services • 10K+ employees
Learn more about SAICexternal

$85K/yr

Other

Posted 9 days ago

SAIC rating

7.7

Company rating: 7.7 out of 10

Based on 82 frontline employees who took The Breakroom Quiz

Job description

Description SAIC is seeking a Customer Support/Imaging Analyst for an onsite position out of Quantico, VA. Target salary is $80-85k annually. (All qualified candidates must possess an active Secret Clearance and a Sec+ Certification.) Introduction Make a difference for national security by joining a team of dedicated IT professionals who will sustain, modernize and transform the enterprise IT capabilities for the Defense Counterintelligence and Security Agency (DCSA). The Air Force, Space & Intel Business Group (AFSI) of SAIC is seeking a Customer Support Specialist (Imaging) to support a transformational infrastructure program for DCSA. SAIC is proud to be supporting DCSA in safeguarding our nation's information. DCSA is the designated oversight authority on the accreditation of classified facilities, information systems, and the insider threat program. This involves security oversight of more than 10,000 companies and approximately 13,000 facilities involved in classified work throughout the DoD and 31 Federal agencies. Specifically, on the DCSA One IT program, SAIC will provide an enterprise IT solution that delivers highly secure and adaptable IT infrastructure, provide customer support, and cutting-edge technologies that support operations and advance the DCSA mission under a single IT environment (i.e., One IT). Job Description * Apply approved Windows images to desktops and laptops using company tools (e.g., imaging software, USB media, or network-based deployment tools). * Perform basic pre-imaging steps (e.g., verifying hardware, connecting to network, booting to imaging environment). * Follow documented procedures to ensure each system receives the correct image, settings, and applications. * Run post-imaging checks (e.g., confirm successful installation, basic login test, verify system name, network connectivity). * Tag, label, and record computer details (serial number, asset tag, assigned user or location) in tracking spreadsheets or asset management tools. * Report imaging issues or failures to senior technicians or IT support staff. * Maintain a clean, organized work area and properly store imaging tools and equipment. * Handle basic tasks such as plugging in peripherals, connecting monitors, and preparing systems for deployment. * Ensures laptops, PCs, and other access devices are built and maintained to expected standards of performance and security, ensuring patching and updates are carried out promptly and effectively. Qualifications It is required that the Customer Support Analyst (Imaging) have the following qualifications: * Associates Degree and Three (3) or relevant years of experience in lieu of degree.
* US Citizen and Active Secret clearance.
* IAT-II, Certification in one of the following areas, CCNA-Security, CySA+, CND, and/or Security+ CE. Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

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