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Customer Support Operations Manager Jobs in Virginia

Inadev

Operations Support Specialist

Reston, VA · On-site

$85K - $95K/yr

Inadev is seeking an experienced Operations Support Specialist to support the Legacy environment ... Customer Service * Documentation Development * Ticket Management * Stakeholder Communication

New

Align Technology, Inc.

$18.75 - $25.25/hr

About this opportunity The Customer Support Specialist provides day-to-day support to customers by ... operations, order management, or a regulated industry environment. Good communication and ...

Socket.dev

Operations Support Specialist

Reston, VA · On-site

$53K - $71K/yr

... Service Management, ServiceNow, Remedy, or equivalent. * Strong troubleshooting and customer ... Production Support * Operations Monitoring * Root Cause Analysis #J-18808-Ljbffr

New

Chenega Sentinel 360

Operations Manager

Chantilly, VA · On-site

$123K/yr

Manage operational performance across infrastructure, systems administration, networks, cybersecurity, and customer support functions. * Establish operational objectives, priorities, and performance ...

Chenega Sentinel 360

Operations Manager

Chantilly, VA

$123K/yr

Manage operational performance across infrastructure, systems administration, networks, cybersecurity, and customer support functions. * Establish operational objectives, priorities, and performance ...

SAIC

Customer Support Analyst mac OS

Alexandria, VA · On-site

$90/hr

... edge technologies that support operations and advance the DCSA mission under a single IT ... Own and manage service tickets escalated from Tier I, ensuring that all tickets are resolved or ...

NAES Corporation

Operations Manager

Altavista, VA · On-site

$140K - $167K/hr

Develop and manage the operations budget to support reliable generation, cost-effective operations, and long-term asset performance. * Oversee operator staffing, scheduling, and shift coverage to ...

Chenega Sentinel 360

Operations Manager

Chantilly, VA · On-site

$123K/yr

Manage operational performance across infrastructure, systems administration, networks, cybersecurity, and customer support functions. * Establish operational objectives, priorities, and performance ...

NAES

Operations Manager

Altavista, VA · On-site

Develop and manage the operations budget to support reliable generation, cost-effective operations, and long-term asset performance. * Oversee operator staffing, scheduling, and shift coverage to ...

NAES Corporation

Operations Manager

Altavista, VA · On-site

Develop and manage the operations budget to support reliable generation, cost-effective operations, and long-term asset performance. * Oversee operator staffing, scheduling, and shift coverage to ...

SAIC

Customer Support Analyst mac OS

Quantico, VA · On-site

$90/hr

... edge technologies that support operations and advance the DCSA mission under a single IT ... Own and manage service tickets escalated from Tier I, ensuring that all tickets are resolved or ...

NAES Corporation

Operations Manager

Altavista, VA · On-site

$140K - $167K/yr

Develop and manage the operations budget to support reliable generation, cost-effective operations, and long-term asset performance. * Oversee operator staffing, scheduling, and shift coverage to ...

INADEV

Operations Support Specialist

Reston, VA · On-site

$53K - $71K/yr

Operations Support Specialist Inadev is seeking an experienced Operations Support Specialist to ... Customer Service * Documentation Development * Ticket Management * Stakeholder Communication

New

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All JobsCustomer Support Operations JobsCustomer Support Operations Manager JobsCustomer Support Operations Manager Jobs in Virginia

Customer Support Operations Manager information

See Virginia salary details

$44.1K

$122.6K

$134.3K

How much do customer support operations manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for customer support operations manager in Virginia is $122,617.00, according to ZipRecruiter salary data. Most workers in this role earn between $132,800.00 and $132,800.00 per year, depending on experience, location, and employer.

What is a customer support operations manager?

A Customer Support Operations Manager oversees the daily operations of a customer support team, ensuring efficient service delivery and customer satisfaction. Their responsibilities include managing support staff, optimizing workflows, implementing support technologies, and analyzing performance metrics. They also work to resolve escalated customer issues and develop strategies to improve the overall customer experience. This role is crucial for maintaining high standards in customer service and aligning support functions with business goals.

How does a customer support operations manager typically collaborate with other departments to improve customer experience?

A Customer Support Operations Manager frequently works cross-functionally with teams such as Product, Engineering, and Sales to relay customer feedback, identify recurring issues, and drive process improvements. By participating in regular meetings and sharing support data, they help prioritize feature requests and advocate for customers’ needs. This collaboration ensures that the customer support team is aligned with broader company goals and can proactively address pain points, ultimately enhancing the overall customer journey.

What are the key skills and qualifications needed to thrive as a customer support operations manager, and why are they important?

To thrive as a Customer Support Operations Manager, you need strong leadership abilities, analytical skills, and experience in customer service management, often supported by a relevant bachelor's degree. Familiarity with customer relationship management (CRM) software, support ticketing systems, and performance analytics tools is typically required. Outstanding communication, problem-solving, and team-motivation skills help you drive results and foster a positive customer-focused culture. These competencies ensure efficient operations, high customer satisfaction, and continual improvement in support processes.

What is the difference between Customer Support Operations Manager vs Customer Service Supervisor?

AspectCustomer Support Operations ManagerCustomer Service Supervisor
CredentialsRelevant experience, leadership skills, industry knowledgeCustomer service experience, communication skills
Work EnvironmentOversees multiple teams, strategic planningManages frontline support staff, daily operations
Employer & Industry UsageTech, retail, telecom companiesCall centers, retail stores, service providers
Search & Comparison IntentFocus on management, operations, strategyFocus on frontline support, team supervision

The Customer Support Operations Manager typically handles strategic planning and oversees multiple support teams, requiring leadership and industry experience. In contrast, the Customer Service Supervisor manages daily frontline support activities and directly supervises support staff. Both roles are essential in customer service but differ in scope and responsibilities.

What cities in Virginia are hiring for Customer Support Operations Manager jobs?

Cities in Virginia with the most Customer Support Operations Manager job openings:

Infographic showing various Customer Support Operations Manager job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $122,617 per year, or $59 per hour.

Manager, Customer Support (Remote)

Centreville, VA • On-site

Neumo Holdings LLC
See more jobs at Neumo Holdings LLCexternal

Full-time

Re-posted 8 days ago

Key responsibilities

  • Supervise and manage the daily activities of the customer support team to ensure timely resolution of customer inquiries and issues.

  • Monitor and report on support team performance metrics such as response time, resolution time, and customer satisfaction.

  • Oversee the resolution of escalated customer issues and collaborate with internal teams to ensure effective issue resolution.

Job description

Job Summary:

The Manager of Customer Support oversees the day-to-day operations of the customer support team, ensuring that service levels and customer satisfaction goals are met. You will manage and mentor a team of support associates and specialists, ensuring they have the tools, training, and guidance necessary to resolve customer issues effectively. You will collaborate with other departments, such as engineering and product management, to resolve escalated issues and contribute to the continuous improvement of support processes.
 
Duties and Responsibilities: 

  • Supervise and manage the daily activities of a product customer support team, ensuring timely resolution of customer inquiries and issues.
  • Monitor and report on support team performance, including metrics such as response time, resolution time, and customer satisfaction.
  • Provide coaching and professional development opportunities to team members.
  • Oversee the resolution of escalated customer issues, ensuring that complex problems are addressed with speed and accuracy.
  • Collaborate with internal teams, including engineering and product development, to ensure effective issue resolution and knowledge sharing.
  • Contribute to process improvement initiatives to enhance the efficiency and effectiveness of the support organization.
  • Ensure support staff adheres to policies, procedures, and quality standards.
  • Assist with the recruitment and onboarding of new support staff.
  • Analyze support trends to proactively address recurring issues and suggest improvements.
  • Handle additional tasks as assigned, with the flexibility to adapt to changing priorities and project requirements.
  • Perform other duties as assigned.


Education and Experience:

  • 5+ years of experience in customer support, with at least 2 years in a leadership role.
  • Bachelor’s degree in Business, Computer Science, or related field preferred.
  • Hands-on experience with the following products and tools: Microsoft Office Suite, Ticketing systems (e.g., Salesforce, Zendesk), General system administration tasks, Project experience.
  • Prior experience leading cross-functional projects or teams.


Knowledge, Skills and Abilities:

  • Strong leadership and team management skills. Excellent communication and problem-solving abilities.
  • Familiarity with support software such as Salesforce, Jira, and other ticketing systems.
  • Proven ability to handle escalated issues and work cross-functionally with other teams
  • Familiarity with conflict resolution techniques and de-escalation strategies for handling high-impact customer issues.


 Work Environment:

  • Office setting with a moderate noise level.
  • The employee will work at an individual workstation, using a telephone and computer.


 Physical Demands:

  • Must be able to remain seated for extended periods.
  • Regular use of a computer and other office machinery, such as printers and copy machines.
  • Occasional movement around the office.
  • Frequent communication via telephone.


 Neumo Summary:

With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.