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Customer Support Manager Jobs in Kitchener, ON (NOW HIRING)

MealSuite

Team Lead, Customer Support

Cambridge, ON · On-site

CA$62.80K - CA$75.30K/yr

Reporting to the Manager, Customer Support ,you'll be leading and developing a high-performing support team while helping healthcare and senior living partners enhance their foodservice operations ...

New

Copeland

Customer Service Specialist

Brantford, ON

This role will serve as a key point of contact for Wholesale and OEM customers, supporting order management, customer communications, warranty and shipping coordination, inventory follow-up, ...

Dialpad

Technical Support Engineer

Kitchener, ON

... customer experiences. What You'll Do * Manage carrier escalations, trouble tickets, and ... Support customers across a range of inquiries-from basic product questions to complex technical ...

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Customer Support Manager information

See Kitchener, ON salary details

$25.7K

$63.9K

$112.9K

How much do customer support manager jobs pay per year?

As of May 28, 2026, the average yearly pay for customer support manager in Kitchener, ON is $63,907.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,182.00 and $74,638.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Support Manager, and why are they important?

To thrive as a Customer Support Manager, you need strong leadership abilities, experience in customer service, and typically a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is often required. Exceptional problem-solving, communication, and conflict resolution skills help managers lead teams and foster positive customer experiences. These competencies ensure efficient team performance, high customer satisfaction, and effective handling of escalated issues.

What are some common challenges faced by Customer Support Managers, and how can they be addressed?

Customer Support Managers often face challenges such as balancing high customer expectations with available resources, managing team performance, and ensuring consistent service quality across channels. Addressing these issues involves implementing clear communication protocols, regular training sessions for staff, and leveraging customer support software to track and analyze performance metrics. Proactively seeking feedback from both customers and team members also helps identify areas for improvement and fosters a collaborative, solutions-focused environment.

What does a Customer Support Manager do?

A Customer Support Manager oversees the customer service department, ensuring customers receive prompt and effective assistance. They manage support teams, develop policies and procedures, and monitor performance metrics to improve customer satisfaction. Additionally, Customer Support Managers handle escalated issues, train staff, and work closely with other departments to resolve problems and enhance the overall customer experience.

What is the difference between Customer Support Manager vs Customer Service Representative?

AspectCustomer Support ManagerCustomer Service Representative
ResponsibilitiesOversees support teams, develops strategies, manages escalationsHandles customer inquiries, provides product/service information
Required SkillsLeadership, problem-solving, communicationCommunication, patience, product knowledge
Work EnvironmentManagement, team coordination, strategic planningCustomer-facing, call centers, support desks
Common CertificationsCustomer Service certifications, management trainingCustomer service skills, product training

The main difference is that a Customer Support Manager leads support teams and develops strategies, while a Customer Service Representative directly interacts with customers to resolve issues. The manager role involves oversight and planning, whereas the representative focuses on day-to-day customer interactions.

More about Customer Support Manager jobs
What cities near Kitchener, ON are hiring for Customer Support Manager jobs? Cities near Kitchener, ON with the most Customer Support Manager job openings:

Customer Support Manager

Global Fleet Solutions

Cambridge, ON • Hybrid

CA$57.50K - CA$65K/yr

Full-time

Medical, Dental, Vision, Life

Posted 2 days ago

Job description

Global Fleet Solutions (GFS) leads national fleet programs for top OEMs, including Hyundai Material Handling & Construction Equipment, Konecranes, and Carer Electric across the USA and Canada. We help enterprise customers modernize fleets, secure national pricing, and keep operations running with world-class service and parts support.

With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work.

The Opportunity

Global Fleet Solutions is looking for a client-focused Customer Support Manager to join our team in Ontario, Canada. The Customer Support Manager will be responsible for managing high-profile national customer accounts and providing exceptional service to our customers.

Essential Duties & Responsibilities

As the Customer Support Manager, your key responsibilities will include:

  • Manage work orders in the ERP system
  • Coordinate and communicate with business units and contractors to establish repair plans, review and present estimates, and reduce asset downtime
  • Organize and manage incoming and ongoing jobs as well as incoming leads using established processes
  • Receive all inbound customer calls
  • Provide updates to customers on their repair progression status
  • Manage preventative maintenance programs and service jobs end to end
  • Keep accurate and detailed archives of machine history
  • Liaise with contractors, local dealers, and out of territory customers

Required Skills & Qualifications

The ideal candidate will possess the following skills, knowledge, and competencies:

  • Post-secondary education in sales, business, management, or a related discipline
  • Previous experience in a similar role preferred
  • Mechanical knowledge of the heavy machinery industry is an asset
  • Strong computer skills, including proficiency with Microsoft Office Suite (Word, Excel, Outlook)
  • Proven ability to manage conflicting priorities and schedules
  • Ability to work effectively in a fast-paced environment
  • Superior organizational skills and planning skills
  • Strong interpersonal skills and ability to communicate effectively with individuals at all levels of the organization
  • Ability to work autonomously while maintaining performance standards
  • Positive attitude and high level of accountability

Benefits & Perks

Global Fleet Solutions is proud to offer competitive compensation and flexible benefits coverage for all eligible employees:

  • Company paid medical health care plan for you and your dependents
  • Dental plan, vision plan, and prescription drug coverage
  • Annual health care spending account
  • Life Insurance, short term disability, and travel insurance
  • Sick leave plan – 100% employer paid
  • Employee assistance programs
  • RRSP matching
  • Ongoing professional development opportunities

The base pay range for this role is: $57,500 to $65,000 per year depending on experience.

This is a hybrid role based in Ontario, Canada.

Global Fleet Solutions would like to thank all applicants for their interest; however, only qualified applicants will be contacted by Talent Acquisition for an interview. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.


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