ZipRecruiter

Log In

1

Customer Support Manager Jobs in Hugo, MN (NOW HIRING)

Optomec, Inc

Support Manager

Saint Paul, MN · On-site

Lead and manage field support operations and dispatch oversight without performing customer on-site visits. Own SLA performance, ticket lifecycle in Salesforce Service Cloud, technician coaching ...

Optomec Inc

Support Manager

Saint Paul, MN · Remote

Lead and manage field support operations and dispatch oversight without performing customer on-site visits. Own SLA performance, ticket lifecycle in Salesforce Service Cloud, technician coaching ...

Whitefox

Customer Support Engineer

Minneapolis, MN · Remote

The Customer Support Engineer, reporting to the Head of Customer Support Manager and working closely with the engineering teams, is a role vital to the successful delivery of Whitefox customer ...

Border Bank

Customer Support Specialist

Coon Rapids, MN · On-site

$18 - $24/hr

The Customer Support Specialist will serve customers through multiple communication channels ... Strong problem-solving and time management skills.Ability to maintain confidentiality and ...

Border Bank

Customer Support Specialist

Coon Rapids, MN · On-site

$18.50 - $25/hr

The Customer Support Specialist will serve customers through multiple communication channels ... Strong problem-solving and time management skills. * Ability to maintain confidentiality and ...

Border Bank

Customer Support Specialist

Coon Rapids, MN · On-site

$18 - $24/hr

The Customer Support Specialist will serve customers through multiple communication channels ... Strong problem-solving and time management skills. * Ability to maintain confidentiality and ...

Ergodyne

Customer Support Specialist

Saint Paul, MN · On-site

$26 - $28/hr

This person will focus on delivering an industry best customer experience and managing all internal ... Sales Support & Pipeline Contribution * Implement sales and marketing programs and assist field ...

Uline, Inc.

Customer Support Specialist

Hudson, WI · On-site

$25 - $30/hr

Customer Support Specialist Pay from $25 to $30 per hour with significant growth and earning potential! Minnesota Branch 3325 Heiser St. Hudson, WI 54016 Fast, friendly and customer focused. As a ...

Uline, Inc.

Customer Support Specialist

Hudson, WI

$25 - $30/hr

Customer Support Specialist Pay from $25 to $30 per hour with significant growth and earning potential! Minnesota Branch 3325 Heiser St. Hudson, WI 54016 Fast, friendly and customer focused. As a ...

ULINE

Customer Support Specialist

Hudson, WI

$30/hr

Customer Support Specialist Pay from $25 to $30 per hour with significant growth and earning potential! Minnesota Branch 3325 Heiser St. Hudson, WI 54016 Fast, friendly and customer focused. As a ...

Uline

Customer Support Specialist

Hudson, WI

$25 - $30/hr

Customer Support Specialist Pay from $25 to $30 per hour with significant growth and earning potential! Minnesota Branch 3325 Heiser St. Hudson, WI 54016 Fast, friendly and customer focused. As a ...

ULINE

Customer Support Specialist

Saint Paul, MN · On-site

$30/hr

Customer Support Specialist Pay from $25 to $30 per hour with significant growth and earning potential! Minnesota Branch 3325 Heiser St. Hudson, WI 54016 Fast, friendly and customer focused. As a ...

ULINE

Customer Support Specialist

Woodbury, MN

$30/hr

Customer Support Specialist Pay from $25 to $30 per hour with significant growth and earning potential! Minnesota Branch 3325 Heiser St. Hudson, WI 54016 Fast, friendly and customer focused. As a ...

Uline

Customer Support Specialist

Hudson, WI

$25 - $30/hr

Customer Support Specialist Pay from $25 to $30 per hour with significant growth and earning potential! Minnesota Branch 3325 Heiser St. Hudson, WI 54016 Fast, friendly and customer focused. As a ...

next page

Showing results 1-20

All JobsCustomer Support JobsCustomer Support Manager JobsCustomer Support Manager Jobs in Hugo, MN

Customer Support Manager information

See Hugo, MN salary details

$26.9K

$63.8K

$111.1K

How much do customer support manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for customer support manager in Hugo, MN is $63,775.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,100.00 and $77,000.00 per year, depending on experience, location, and employer.

What does a customer support manager do?

A Customer Support Manager oversees the customer service department, ensuring customers receive prompt and effective assistance. They manage support teams, develop policies and procedures, and monitor performance metrics to improve customer satisfaction. Additionally, Customer Support Managers handle escalated issues, train staff, and work closely with other departments to resolve problems and enhance the overall customer experience.

What are the key skills and qualifications needed to thrive as a customer support manager?

To thrive as a Customer Support Manager, you need strong leadership abilities, experience in customer service, and typically a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is often required. Exceptional problem-solving, communication, and conflict resolution skills help managers lead teams and foster positive customer experiences. These competencies ensure efficient team performance, high customer satisfaction, and effective handling of escalated issues.

What are some common challenges faced by customer support managers, and how can they be addressed?

Customer Support Managers often face challenges such as balancing high customer expectations with available resources, managing team performance, and ensuring consistent service quality across channels. Addressing these issues involves implementing clear communication protocols, regular training sessions for staff, and leveraging customer support software to track and analyze performance metrics. Proactively seeking feedback from both customers and team members also helps identify areas for improvement and fosters a collaborative, solutions-focused environment.

What is the difference between Customer Support Manager vs Customer Service Representative?

AspectCustomer Support ManagerCustomer Service Representative
ResponsibilitiesOversees support teams, develops strategies, manages escalationsHandles customer inquiries, provides product/service information
Required SkillsLeadership, problem-solving, communicationCommunication, patience, product knowledge
Work EnvironmentManagement, team coordination, strategic planningCustomer-facing, call centers, support desks
Common CertificationsCustomer Service certifications, management trainingCustomer service skills, product training

The main difference is that a Customer Support Manager leads support teams and develops strategies, while a Customer Service Representative directly interacts with customers to resolve issues. The manager role involves oversight and planning, whereas the representative focuses on day-to-day customer interactions.

How much does a customer support manager get?

A customer support manager's salary typically ranges from $50,000 to $90,000 annually, depending on experience, industry, and location. In larger companies or tech industries, salaries can exceed $100,000, especially with additional responsibilities or management of larger teams.
More about Customer Support Manager jobs

What cities near Hugo, MN are hiring for Customer Support Manager jobs?

Cities near Hugo, MN with the most Customer Support Manager job openings:

Infographic showing various Customer Support Manager job openings in Hugo, MN as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, 1% Temporary, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $63,775 per year, or $30.7 per hour.

Support Manager

Saint Paul, MN • On-site

Optomec, Inc
See more jobs at Optomec, Incexternal

Full-time

Re-posted 6 hours ago

Job description

Position Summary: Lead and manage field support operations and dispatch oversight without performing customer on-site visits. Own SLA performance, ticket lifecycle in Salesforce Service Cloud, technician coaching, vendor coordination, and customer-facing escalation communications handled remotely.
Key Responsibilities:
  • Oversee daily field operations: dispatch coordination, schedule management, monitor technician performance and on-site activity remotely.
  • Manage ticket lifecycle in Salesforce: ensure triage, accurate assignment, status updates, resolution documentation, and timely closures.
  • Own SLA compliance and escalation processes; configure and enforce Milestones/Entitlements and automated alerts.
  • Interface with customers and stakeholders remotely for escalations, status updates, and major incidents via phone/email/video.
  • Develop, document, and enforce SOPs, checklists, and field tooling best practices for technicians.
  • Coach, train, and evaluate field technicians; conduct performance reviews and drive first-time-fix improvements.
  • Oversee parts inventory and vendor relationships; coordinate "waiting on parts" workflows and vendor SLAs.
  • Produce and present operational reports and dashboards (SLA compliance, MTTR, FTF rate, utilization, CSAT).
  • Lead post-incident reviews for P1/P2 incidents and implement corrective actions and knowledge-base updates.
  • Maintain safety, privacy, and compliance standards; ensure technicians follow on-site safety protocols.

Requirements
Required Qualifications:
  • 4+ years managing field service or technical support teams with dispatch/field technicians.
  • Hands-on experience using Salesforce Service Cloud (ticketing, flows, entitlements/milestones, reports/dashboards).
  • Strong understanding of SLA design/enforcement and escalation matrices.
  • Excellent remote customer-facing communication skills; experience managing escalations virtually.
  • Proven coaching and people-management skills.
  • Comfortable working remotely and coordinating field activities without on-site customer visits.

Preferred Qualifications:
  • Experience with mobile field tools (Salesforce Mobile, Field Service Lightning).
  • Technical background in relevant equipment or systems serviced by your organization.
  • Experience with inventory/parts management and vendor coordination.
  • Certifications: ITIL Foundation or equivalent service management certification.

Core Skills:
  • Remote leadership and team development
  • Salesforce Service Cloud configuration & reporting
  • SLA management and escalation handling
  • Remote customer communication and stakeholder management
  • Analytical reporting and continuous improvement
  • Process documentation and knowledge management

Working Conditions:
  • No travel to customer sites. Occasional after-hours or on-call incident handling may be required.

To Apply: Submit resume and brief cover letter highlighting field service management experience and Salesforce Service Cloud expertise.

Apply