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Customer Support Hotel Jobs (NOW HIRING)

Boyd Gaming

Hotel Supervisor

Kansas City, MO · On-site

Perform front desk and hotel clerk duties as required to support operational continuity. * Maintain ... Customer Service & Communication: Excellent interpersonal and communication skills with proven ...

Hampton Inn Marietta

Hotel Director of Sales

Marietta, GA · On-site

$55K - $75K/yr

... hotel sales operations. Working alongside the Director of Sales, you will assist in leading the ... Engage with customers to provide tailored solutions and enhance client relationships. * Support and ...

Residence Inn

Hotel Manager

Garden City, NY · On-site

Coach and support hotel team to effectively manage occupancy, rates, wages and controllable ... Interface with customers on a regular basis to obtain feedback on the quality of product, service ...

OTO Development

Hotel Manager

Garden City, NY · On-site

Coach and support hotel team to effectively manage occupancy, rates, wages and controllable ... Interface with customers on a regular basis to obtain feedback on the quality of product, service ...

UA Brands

Customer Support Associate

Lithia Springs, GA · On-site

$16.50/hr

The role of the Customer Support Team Member has the responsibility to increase the overall ... hotels, cruise lines, and other workplaces around the world. We believe in helping our deserving ...

Flywire

Customer Support Specialist

Chicago, IL · On-site

$18.50 - $25/hr

The Opportunity The Customer Support Specialist role is the first line of support for our ... Background in hospitality or hotel technology (e.g., PMS, eSign/ePay systems) is a plus.

Flywire

Customer Support Specialist

Chicago, IL · On-site

$18.50 - $25/hr

The CS1 role is the first line of support for our hospitality/e-commerce customers-triaging tickets ... Background in hospitality or hotel technology (e.g., PMS, eSign/ePay systems) is a plus.

Flywire

Customer Support Specialist

Chicago, IL · On-site

$18.50 - $25/hr

The CS1 role is the first line of support for our hospitality/e-commerce customers-triaging tickets ... Background in hospitality or hotel technology (e.g., PMS, eSign/ePay systems) is a plus.

Flywire

Customer Support Specialist

Chicago, IL · On-site

$18.50 - $25/hr

The CS1 role is the first line of support for our hospitality/e-commerce customers--triaging ... Background in hospitality or hotel technology (e.g., PMS, eSign/ePay systems) is a plus.

UA Brands

Customer Support Associate

Lithia Springs, GA · On-site

$16.50/hr

The role of the Customer Support Team Member has the responsibility to increase the overall ... hotels, cruise lines, and other workplaces around the world. We believe in helping our deserving ...

Hampton Inn Marietta

Hotel Director of Sales

Marietta, GA · On-site

$55K - $75K/yr

... hotel sales operations. Working alongside the Director of Sales, you will assist in leading the ... Engage with customers to provide tailored solutions and enhance client relationships. * Support and ...

Hampton Inn Marietta

Hotel Director of Sales

Marietta, GA

$55K - $75K/yr

... hotel sales operations. Working alongside the Director of Sales, you will assist in leading the ... Engage with customers to provide tailored solutions and enhance client relationships. * Support and ...

Hampton Inn Marietta

Hotel Director of Sales

Marietta, GA · On-site

$55K - $75K/yr

... hotel sales operations. Working alongside the Director of Sales, you will assist in leading the ... Engage with customers to provide tailored solutions and enhance client relationships. * Support and ...

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Customer Support Hotel information

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How much do customer support hotel jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for customer support hotel in the United States is $21.65, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $24.04 per hour, depending on experience, location, and employer.

What are popular job titles related to Customer Support Hotel jobs?

For Customer Support Hotel jobs, the most frequently searched job titles are:

Hotel Supervisor

Kansas City, MO • On-site

Boyd Gaming
Amusement, Gambling, and Recreation • 10K+ employees
Learn more about Boyd Gamingexternal

Full-time

Posted 26 days ago

Boyd Gaming rating

7.1

Company rating: 7.1 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

Job description

Company Description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

The Hotel Supervisor assists the Hotel Manager in overseeing daily front desk operations, including the supervision of hotel staff and the delivery of exceptional service to hotel guests. This position requires strong leadership capabilities, operational expertise, and a commitment to maintaining the highest standards of hospitality and customer satisfaction.

ESSENTIAL JOB FUNCTIONS/DUTIES:

  • Recruit, supervise, train, and evaluate hotel staff members; provide constructive performance feedback and professional development guidance as needed.
  • Develop and maintain weekly work schedules while ensuring accurate time and attendance record-keeping.
  • Respond promptly and accurately to guest inquiries regarding hotel procedures, policies, and property information.
  • Address and resolve guest complaints and disputes in a professional and courteous manner.
  • Perform front desk and hotel clerk duties as required to support operational continuity.
  • Maintain comprehensive knowledge of room rates, room types, availability, hotel policies, and operational procedures.
  • Operate computer systems and software applications for front desk operations and administrative functions.
  • Maintain strict accountability and proper management of guest promotional materials and coupon inventory.
  • Ensure departmental compliance with all applicable company policies and regulatory requirements.
  • Execute additional projects and duties as assigned by management to support hotel operations and strategic objectives.
Qualifications

REQUIRED QUALIFICATIONS:

  • Hotel Management Software Proficiency: Advanced ability to operate hotel management systems, reservations software, and front desk applications. Capable of troubleshooting basic technical issues and maintaining accurate data entry.
  • Customer Service & Communication: Excellent interpersonal and communication skills with proven ability to handle guest inquiries, resolve complaints professionally, and work effectively with diverse teams.
  • Compliance Knowledge: Understanding of company policies and applicable local, state, and federal regulations. Ability to obtain and maintain required certifications and licenses.

PREFERRED QUALIFICATIONS:

  • 3+ Years Front Desk Experience: Demonstrated experience in front desk operations or guest-facing hospitality roles with proven competency in reservations and guest interactions.
  • Supervisory Experience: Prior experience in a supervisory or management role within hospitality, with demonstrated ability to train, mentor, and evaluate team members.
  • Industry Certification: Current or previous hospitality industry certifications relevant to hotel operations or guest services management.
Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

What Boyd Gaming employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Boyd Gaming logo

About Boyd Gaming

Sourced by ZipRecruiter

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities. Corporate Mission We, as members of Boyd Gaming Corporation, operate with only the highest degree of integrity, and rely on the competence and friendliness of each person in our organization to provide entertainment and service to satisfy our customers' wants. Through teamwork, we strive to maximize shareholder value, to be among the leading companies in our industry and to provide opportunities for all while we support and enhance our communities. Company Vision Boyd Gaming is one of the nation's leading casino entertainment companies. But we're so much more - a Fortune 1000 company that retains the philosophy of a family-owned business, focused on creating long-term, sustainable growth for our shareholders. This philosophy defines and separates us from the competition, making us unique in our industry. From our earliest beginnings in the 1970s, we made a commitment to our shareholders and our team members to create an operating style built around family. In a highly competitive industry, our Boyd Style of hospitality has come to define us in a most unique way.

Industry

Amusement, gambling, and recreation

Company size

10,000+ Employees

Headquarters location

Las Vegas, NV, US

Year founded

1975

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