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Customer Support Data Analyst Jobs in Virginia (NOW HIRING)

Socket.dev

Data Analyst

Arlington, VA · On-site

$85K - $184K/yr

... customer satisfaction. They will perform advanced data analysis using statistical methods, data ... The Data Analyst will validate data accuracy, document processes, and provide insights to support ...

Avalore, LLC

Data Analyst

Arlington, VA · On-site

$85K - $184K/yr

... customer satisfaction. They will perform advanced data analysis using statistical methods, data ... The Data Analyst will validate data accuracy, document processes, and provide insights to support ...

Commence

Sr. Data Analyst

Virginia Beach, VA · On-site

$130K/yr

Support data validation, testing, and quality assurance for data pipelines and analytics-ready datasets, identifying anomalies and supporting root cause analysis. * Translate analytic findings into ...

Commence

Sr. Data Analyst

Virginia Beach, VA

$130K - $160K/yr

Support data validation, testing, and quality assurance for data pipelines and analytics-ready datasets, identifying anomalies and supporting root cause analysis. * Translate analytic findings into ...

Technomics

Data Analyst

Arlington, VA

$85K - $150K/yr

The role will support data integration, transformation, analytics, and user-facing applications that improve access to mission and business information. The individual will work with technical teams ...

Commence

Sr. Data Analyst

Virginia Beach, VA · On-site

$130K - $160K/yr

Support data validation, testing, and quality assurance for data pipelines and analytics-ready datasets, identifying anomalies and supporting root cause analysis. * Translate analytic findings into ...

Technomics, Inc.

Data Analyst

Arlington, VA · On-site

$85K - $150K/yr

The role will support data integration, transformation, analytics, and user-facing applications that improve access to mission and business information. The individual will work with technical teams ...

RELI Group

Data Analyst

Springfield, VA · On-site

$83K - $122K/yr

The Data Analyst supports the development of data-driven insights, reporting solutions, and analytical products that inform operational and stakeholder decision-making. The Analyst works with ...

RELI Group Inc.

Data Analyst

Springfield, VA · On-site

$83K - $122K/yr

The Data Analyst supports the development of data-driven insights, reporting solutions, and analytical products that inform operational and stakeholder decision-making. The Analyst works with ...

RELI GROUP INC

Data Analyst

Springfield, VA · On-site

$90K - $110K/yr

The Data Analyst supports the development of data-driven insights, reporting solutions, and analytical products that inform operational and stakeholder decision-making. The Analyst works with ...

RELI GROUP INC

Data Analyst

Springfield, VA · On-site

$90K - $110K/yr

The Data Analyst supports the development of data-driven insights, reporting solutions, and analytical products that inform operational and stakeholder decision-making. The Analyst works with ...

RELI Group

Data Analyst

Springfield, VA · On-site

$83K - $122K/yr

The Data Analyst supports the development of data-driven insights, reporting solutions, and analytical products that inform operational and stakeholder decision-making. The Analyst works with ...

Reli Group Inc

Data Analyst

Springfield, VA · On-site

$90K - $110K/yr

The Data Analyst supports the development of data-driven insights, reporting solutions, and analytical products that inform operational and stakeholder decision-making. The Analyst works with ...

ECS

Data Analyst

Fairfax, VA · On-site

$93K - $140K/yr

Furthermore, the successful candidate will serve as the liaison for the customer's data quality ... Perform other duties as needed to support the program's success. Salary Range: $93,000 - $140,000 ...

Steampunk

Data Analyst

Mclean, VA

$50K - $115K/yr

... customer service skills and a passion for data and problem solving. Contributions * Work on ... Experience supporting the development of related data artifacts * Data Dictionary * Entity ...

Systems Planning and Analysis

Data Analyst

Alexandria, VA · On-site

$125K - $145K/yr

... support services to a range of customers spanning across the Department of Defense, Federal ... Responsibilities The Data Analyst will support the newly formed Assistant Secretary of War for ...

Steampunk

Data Analyst

Mclean, VA · On-site

$50K - $115K/yr

... customer service skills and a passion for data and problem solving. * Work on migration of data ... Experience supporting the development of related data artifacts * Data Dictionary * Entity ...

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All JobsCustomer Support Data Analyst JobsCustomer Support Data Analyst Jobs in Virginia

Customer Support Data Analyst information

See Virginia salary details

$15

$35

$64

How much do customer support data analyst jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for customer support data analyst in Virginia is $35.12, according to ZipRecruiter salary data. Most workers in this role earn between $21.78 and $41.88 per hour, depending on experience, location, and employer.

What does a customer support data analyst do?

A Customer Support Data Analyst is responsible for analyzing data related to customer service interactions to identify trends, measure performance, and suggest improvements. They work with large datasets from support tickets, chat logs, and customer feedback to uncover patterns and insights. Their findings help customer support teams optimize processes, improve customer satisfaction, and make data-driven decisions. They often collaborate with other departments, such as product and engineering, to address recurring issues and enhance the overall customer experience.

What are the key skills and qualifications needed to thrive as a customer support data analyst?

To thrive as a Customer Support Data Analyst, you need strong analytical skills, experience with data visualization, and a background in statistics or related fields, often supported by a relevant degree. Proficiency in tools such as SQL, Excel, customer support platforms (like Zendesk), and analytics software (like Tableau or Power BI) is typically required. Exceptional communication, problem-solving abilities, and attention to detail help you stand out in interpreting data and collaborating with support teams. These skills are vital for identifying trends, optimizing customer experiences, and driving data-informed decision-making in support operations.

How does a customer support data analyst typically collaborate with customer service teams to improve support processes?

A Customer Support Data Analyst works closely with customer service teams by analyzing support ticket data, identifying trends, and highlighting areas for improvement. They often participate in regular meetings to present findings and recommend actionable solutions, such as updating knowledge base articles or refining response scripts. This collaboration helps ensure that data-driven insights are directly applied to enhance the overall customer experience and streamline support operations.

What is the difference between Customer Support Data Analyst vs Customer Service Representative?

AspectCustomer Support Data AnalystCustomer Service Representative
Primary RoleAnalyzes customer data to improve support processes and customer satisfactionAssists customers directly with inquiries, issues, and product information
Required SkillsData analysis, SQL, Excel, communicationCommunication, problem-solving, product knowledge
Work EnvironmentOffice or remote, working with data teamsCall centers, retail stores, or online support channels
Common CertificationsData analysis certifications, CRM tools trainingCustomer service certifications, communication courses

The main difference is that Customer Support Data Analysts focus on analyzing customer data to enhance support strategies, while Customer Service Representatives handle direct customer interactions. Both roles are essential in customer support but serve different functions within the industry.

What is a customer support data analyst?

A customer support data analyst is a professional who examines customer service data to identify trends, improve support processes, and enhance customer satisfaction. They often use tools like Excel, SQL, or data visualization software and require strong analytical skills to interpret large datasets and generate actionable insights.

What cities in Virginia are hiring for Customer Support Data Analyst jobs?

Cities in Virginia with the most Customer Support Data Analyst job openings:

Data Analyst

Arlington, VA • On-site

Socket.dev
Network Security • 1 - 10 employees
Learn more about Socket.devexternal

$85K - $184K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

The Data Analyst will use Advana platform data to identify trends, patterns, and actionable insights supporting mission objectives and system improvements. They will work with stakeholders to define analytical requirements, ensure data quality and governance compliance, and develop methodologies for data collection, analysis, and visualization. Responsibilities include creating reports, dashboards, and metrics to monitor performance, costs, usage, and customer satisfaction. They will perform advanced data analysis using statistical methods, data mining, and predictive analytics, integrating data from various sources to uncover correlations and forecast future needs. The Data Analyst will validate data accuracy, document processes, and provide insights to support data-driven decision-making. They will collaborate with technical teams to optimize data systems, implement improvements, and develop reusable analytical components. Additionally, they will evaluate and implement tools, train users on analytics capabilities, and stay current with advancements in analytics techniques and technologies, bringing innovative approaches to their work.

  • SECRET Security Clearance Required
  • GSEC, SSCP, or Security+ certification (for Junior/Journeyman roles)
  • CCISO, CISM, CISSP, or GSLC certification (for Senior roles)
  • We are actively seeking multiple levels:
    • Junior: 0 - 3 years of experience + Bachelor's Degree
    • Journeyman: 4 - 7 years of experience + Bachelor's Degree
    • Senior: 8+ years of experience + Bachelor's Degree
  • Good communication skills, self-starter mindset.
  • Professional proficiency in English is required.
  • Demonstrated proficiency in using all Microsoft Office applications.
  • Applicants must be currently authorized to work in the United States on a full-time basis. Avalore will not sponsor applicants for work visas for this position.
Work Environment:
  • Moderate noise (i.e.business office with computers,phoneand printers) and /or occasional Loud noise (airfield, large equipment).
  • Ability to sit at a computer terminal for an extended period of time.
Physical Demands:
  • While performing the responsibilities of the job, the employeeis required tosit, stand, talk, andhear.
  • Employee isoften required to sit and use their hands and fingers tooperatea computer.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Travel:
  • Up to 10%/ Occasionaltravel.

Avalore will provide reasonable accommodations to applicants who are unable toutilizeour online application system due to a disability. Please send your request tohr@avalore.ai.

Avalore is an Equal Opportunity Employer - Wenot discriminatebased on age, race, national or ethnic origin, gender,veteransstatus, disability, sexual orientation, gender identity or any other legally protected class. Applicants have rights under Federal Employment Laws.

Eligibility requirements apply.

  • Employer Contributions to Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA) with a generous matching program
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Short Term & Long Term Disability
  • Training & Development
  • Employee Assistance Program
  • Salary at Avalore is determined by various factors, including but not limited to location, the individual's particular combinaition of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements.
  • Salary estimates for this job range from $85,000 - $184,000.
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