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Customer Support Data Analyst Jobs in Virginia (NOW HIRING)

Bowhead

Data Analyst

King George, VA · On-site

$80K - $90K/yr

The role involves working with a team to manage data warehousing, data analysis, system development, training, and customer support. Responsibilities * The Data Analyst will be responsible for ...

Bowhead

Data Analyst

King George, VA · On-site

$80K - $90K/yr

The role involves working with a team to manage data warehousing, data analysis, system development, training, and customer support. Responsibilities * The Data Analyst will be responsible for ...

Client First Technologies

Sr. Data Analyst

Dahlgren, VA · On-site

$87K - $110K/yr

Overview Client First Technologies currently is seeking a Senior Data Analyst to support an upcoming contract. The Senior Data Analyst leads analysis, integration, modeling, and reporting of ...

SAIC

Customer Support Analyst

Quantico, VA

$80K - $120K/yr

ORA_ON_SITE Description SAIC is seeking a Customer Support Analyst to provide support to our DCSA ... Part of a call center of mission-ready technicians to assist staff with data input/output devices ...

SAIC

Customer Support Analyst

Quantico, VA · On-site

$80K - $120K/yr

Description SAIC is seeking a Customer Support Analyst to provide support to our DCSA/OneIT program ... Part of a call center of mission-ready technicians to assist staff with data input/output devices ...

SAIC

Customer Support Analyst

Quantico, VA · On-site

$80K - $120K/yr

ORA_ON_SITE Description SAIC is seeking a Customer Support Analyst to provide support to our DCSA ... Part of a call center of mission-ready technicians to assist staff with data input/output devices ...

Kids for the Future

Data Analyst

Lorton, VA · On-site

Required Degree NONE Description The Data Analyst supports data-driven decision-making by collecting, analyzing, and interpreting complex datasets within a government contracting environment. This ...

Analytic Services Inc

Data Analyst

Alexandria, VA · On-site

$99K - $144K/yr

Support the development and sustainment of an Advana dashboard integrating data across multiple ... Ability to present analytical findings in a clear, concise, and executive-level format to senior ...

Technomics, Inc.

Data Analyst

Arlington, VA · On-site

$85K - $150K/yr

The role will support data integration, transformation, analytics, and user-facing applications that improve access to mission and business information. Responsibilities and Qualifications * Develop ...

Analytic Services Inc.

Data Analyst

Alexandria, VA · On-site

$99K - $144K/yr

Support the development and sustainment of an Advana dashboard integrating data across multiple ... Ability to present analytical findings in a clear, concise, and executive-level format to senior ...

Avalore, LLC

Data Analyst

Arlington, VA · On-site

$85K - $184K/yr

... customer satisfaction. They will perform advanced data analysis using statistical methods, data ... The Data Analyst will validate data accuracy, document processes, and provide insights to support ...

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Showing results 21-40

All JobsCustomer Support Data Analyst JobsCustomer Support Data Analyst Jobs in Virginia

Customer Support Data Analyst information

See Virginia salary details

$15

$35

$64

How much do customer support data analyst jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for customer support data analyst in Virginia is $35.12, according to ZipRecruiter salary data. Most workers in this role earn between $21.78 and $41.88 per hour, depending on experience, location, and employer.

What does a customer support data analyst do?

A Customer Support Data Analyst is responsible for analyzing data related to customer service interactions to identify trends, measure performance, and suggest improvements. They work with large datasets from support tickets, chat logs, and customer feedback to uncover patterns and insights. Their findings help customer support teams optimize processes, improve customer satisfaction, and make data-driven decisions. They often collaborate with other departments, such as product and engineering, to address recurring issues and enhance the overall customer experience.

What are the key skills and qualifications needed to thrive as a customer support data analyst?

To thrive as a Customer Support Data Analyst, you need strong analytical skills, experience with data visualization, and a background in statistics or related fields, often supported by a relevant degree. Proficiency in tools such as SQL, Excel, customer support platforms (like Zendesk), and analytics software (like Tableau or Power BI) is typically required. Exceptional communication, problem-solving abilities, and attention to detail help you stand out in interpreting data and collaborating with support teams. These skills are vital for identifying trends, optimizing customer experiences, and driving data-informed decision-making in support operations.

How does a customer support data analyst typically collaborate with customer service teams to improve support processes?

A Customer Support Data Analyst works closely with customer service teams by analyzing support ticket data, identifying trends, and highlighting areas for improvement. They often participate in regular meetings to present findings and recommend actionable solutions, such as updating knowledge base articles or refining response scripts. This collaboration helps ensure that data-driven insights are directly applied to enhance the overall customer experience and streamline support operations.

What is the difference between Customer Support Data Analyst vs Customer Service Representative?

AspectCustomer Support Data AnalystCustomer Service Representative
Primary RoleAnalyzes customer data to improve support processes and customer satisfactionAssists customers directly with inquiries, issues, and product information
Required SkillsData analysis, SQL, Excel, communicationCommunication, problem-solving, product knowledge
Work EnvironmentOffice or remote, working with data teamsCall centers, retail stores, or online support channels
Common CertificationsData analysis certifications, CRM tools trainingCustomer service certifications, communication courses

The main difference is that Customer Support Data Analysts focus on analyzing customer data to enhance support strategies, while Customer Service Representatives handle direct customer interactions. Both roles are essential in customer support but serve different functions within the industry.

What is a customer support data analyst?

A customer support data analyst is a professional who examines customer service data to identify trends, improve support processes, and enhance customer satisfaction. They often use tools like Excel, SQL, or data visualization software and require strong analytical skills to interpret large datasets and generate actionable insights.

What cities in Virginia are hiring for Customer Support Data Analyst jobs?

Cities in Virginia with the most Customer Support Data Analyst job openings:

Data Analyst

King George, VA • On-site

Bowhead
1 - 5K employees
Learn more about Bowheadexternal

$80K - $90K/yr

Full-time

Posted 9 days ago

Job description

Overview

DATA ANALYST (CORPIT)

Bowhead is seeking a Data Analyst in Dahlgren, VA. The role involves working with a team to manage data warehousing, data analysis, system development, training, and customer support. 

Responsibilities
  • The Data Analyst will be responsible for developing data structures and tables, validating data, and creating documentation, as well as generating online query and report specifications, database load specifications, and data validation specifications.
  • They will also need to investigate issues, conduct product analysis, and resolve problems.
Qualifications
  • High School Diploma required. Bachelor's degree highly desired
  • Five (5+) or more years of relevant experience 
  • The ideal candidate should possess strong analytical skills in relational database management systems and data warehousing, proficiency in using Cognos Tool Suite for generating dashboards and reports, and experience in writing and analyzing structured query language (SQL) queries.
  • Knowledge and experience in mathematical reasoning, as well as excellent oral and written communication abilities, are also essential for client support, requirements gathering, and validation.
  • Strong interpersonal skills and good judgment with the ability to work alone or as part of a team
  • Experience with security assessment tools such as Nessus
  • Experience with security control implementation and testing
  • Strong problem-solving skills and attention to detail
  • Ability to work independently as well as in a team environment

Desired capabilities: 

  • Knowledge of analytical tools and evaluation techniques 
  • Knowledge of government accounting (highly desired: DOD Accounting) 

Targeted salary range is $80,000 to $90,000 annually based on qualifications and experience.

Physical Demands:

  • Must be able to lift up to 15-25 pounds 
  • Must be able to stand and walk for prolonged amounts of time
  • Must be able to twist, bend and squat periodically

SECURITY CLEARANCE REQUIREMENTS: Must currently hold a security clearance at the Secret level.  US Citizenship is a requirement for Secret clearance at this location.

Please note that the salary information is a general guideline only. Bowhead considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer.

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Employment Type: FULL_TIME

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