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Customer Support Associate Jobs in Washington, DC

Mvix

Sales Support Associate

Sterling, VA · On-site

$17.25 - $22.25/hr

The goal of the qualified Sales Support Associate is to perform various duties including but not ... Interact with customers via webinar, phone and email * Assist with inbound and outbound calls * Be ...

Chico's FAS

Support Associate - Soma

Columbia, MD · On-site

$16 - $20/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS, Inc.

Support Associate - Soma

Columbia, MD · On-site

$16 - $20/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS

Support Associate - Chico's

Annapolis, MD

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS, Inc.

Support Associate - Soma

Gambrills, MD · On-site

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS

Support Associate - Chico's

Rockville, MD · On-site

$18 - $22.50/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS

Support Associate - Chico's

Bethesda, MD · On-site

$18 - $22.50/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS, Inc.

Support Associate - Soma

Woodbridge, VA · On-site

$12.77 - $15.95/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS, Inc.

Support Associate - Chico's

Leesburg, VA · On-site

$12.77 - $15.95/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS

Support Associate - Chico's

Gaithersburg, MD · On-site

$17.65 - $22.05/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS

Support Associate - Chico's

Alexandria, VA · On-site

$12.77 - $15.95/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS

Support Associate - Soma

Gambrills, MD · On-site

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS

Support Associate - Chico's

Woodbridge, VA

$12.77 - $15.95/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS

Support Associate - Soma

Woodbridge, VA · On-site

$12.77 - $15.95/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

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Showing results 21-40

All JobsCustomer Support Associate JobsCustomer Support Associate Jobs in Washington, DC

Customer Support Associate information

See Washington, DC salary details

$13

$22

$32

How much do customer support associate jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for customer support associate in Washington, DC is $22.67, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $26.15 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer support associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What is a customer support associate?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What are some common challenges customer support associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What are the most commonly searched types of Customer Support jobs in Washington, DC? The most popular types of Customer Support jobs in Washington, DC are:
What are popular job titles related to Customer Support Associate jobs in Washington, DC? For Customer Support Associate jobs in Washington, DC, the most frequently searched job titles are:
What job categories do people searching Customer Support Associate jobs in Washington, DC look for? The top searched job categories for Customer Support Associate jobs in Washington, DC are:
Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in Washington, DC as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $47,137 per year, or $22.7 per hour.

Sales Support Associate

Mvix

Sterling, VA • On-site

$17.25 - $22.25/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 27 days ago

Job description

Mvix, a leading digital signage provider in the Dulles Technology Corridor is offering an outstanding opportunity for a Sales Support Associate. Join a growing team that has shaped on-site digital experiences for clients such as NASA, Virginia Tech, Kings Dominion, Crowne Plaza, and a variety of International deployments for various Fortune 500 Companies.


Visit our success-stories

Essential Duties and Responsibilities:

The goal of the qualified Sales Support Associate is to perform various duties including but not limited to:

  • Respond to client inquiries (sales and  billing)
  • Interact with customers via webinar, phone and email
  • Assist with inbound and outbound calls
  • Be a key point of contact for subscription renewals
  • Monitor and track daily, weekly and monthly billing
  • Fully understand clients digital journeys, boost conversion, retention and customer delight
  • Fully understand and own Mvix billing system:
    • Prepare and send invoices to clients
    • Identify and improve billing gaps
    • Identify and improve churn
  • Create estimates / proposals for existing clients who are looking for additional products from us
  • Create estimates / proposals for existing clients who are looking to renew their subscriptions or add new ones
  • Followup with clients on the status of those proposals
  • Assist the sales team, as needed
  • Create Orders, Invoices and ensure timely payment from clients
  • Generate and maintain reports and analytics


What does it take to be a SSA at Mvix?

  • Minimum 2  years of customer-facing experience; preferably in a B2B SaaS environment.
  • Proven accounting experience with strong mathematical skills is a PLUS
  • Strong customer service and time management skills
  • Understanding of basic principles of finance,  accounting and inside sales
  • Superb time management and detail orientation
  • Proven Client Interaction experience 
  • Software Guidance: Quick Ability to learn our SaaS software and assist users with simple product-usage type questions. 
  • Support Packages: Learn and  educate clients about the features included in our various support packages and guide them in selecting the most suitable option for their requirements. 
  • Team player mentality
  • Competitive Spirit
  • Ability to work in a fast-paced, high-energy environment

Preferred skills and qualifications

  • Associate’s degree or equivalent
  • Experience in accounts receivable (or accounts payable)
  • Experience in driving process improvement

Schedule

  • Mon-Fri, 8 hour working shift with 1hr “off-the-clock” lunch break  
  • Staggered Shifts are available upon request

This Role is in-office and reports to our HQ in Sterling, VA.  Remote options are available outside of the DMV region.


Benefits include:

  • generous PTO, sick leave and holidays
  • health and dental insurance
  • ongoing certification opportunities
  • competitive 401k match
  • flexible hours (no weekend/overnight shifts)
  • gym membership reimbursement
  • company-funded professional development
  • life insurance
  • short-term disability insurance
  • tenure bonus (5yr & 10yr)
  • And much more……………

Did we mention a pet friendly environment? 

We also get together for catered lunches, team-building events, town-hall meetings, spontaneous brainstorming sessions, birthdays, anniversaries & other milestone celebrations and happy hours.