ZipRecruiter

Log In

1

Customer Support Associate Jobs in Orlando, FL (NOW HIRING)

CardWorks

Associate, Customer Support

Lake Mary, FL · On-site

$15.25 - $21/hr

The Customer Support Associate I serves as a primary point of contact for accountholders in a call center environment. This role responds to inbound inquiries, provides account-related support, helps ...

CardWorks

Associate, Customer Support

Lake Mary, FL · On-site

$15.25 - $21/hr

The associate follows established policies, procedures, and compliance requirements while ... Customer Support team. Essential Functions: * Responds to inbound telephone inquiries and ...

CardWorks

Associate, Customer Support

Orlando, FL · On-site

$16.25 - $22.50/hr

The associate follows established policies, procedures, and compliance requirements while ... Customer Support team. Essential Functions: * Responds to inbound telephone inquiries and ...

Make

Customer Support Manager

Orlando, FL · On-site

$90 - $130/hr

Lead and manage a team of Customer Support Associates, including hiring, onboarding, and performance management * Oversee daily support operations across email, chat, and ticketing systems * Ensure ...

SECO Energy

Member Support Associate

Eustis, FL · On-site

$15.50 - $21.25/hr

Preferred: Two (2) year associate's degree in a business-related field * Preferred: Business ... Two (2) years' recent job-related experience in a customer service or call center capacity.

Aspire Fiber

Customer Support Specialist

Lake Mary, FL · On-site

$17 - $23/hr

High school diploma or equivalent required; associate's degree a plus. * 1+ years of customer service experience, preferably in telecom, ISP, or a technical support environment. * Basic understanding ...

Aquatis LLC

Support Associate (Remote)

Kissimmee, FL · Remote

$15 - $19.50/hr

Looking to learn and develop your customer service & Linux skills in the IT industry? We think we could help! Aquatis LLC is searching for brand new talent to join our network for providing our ...

Aquatis LLC

Support Associate (Remote)

Kissimmee, FL · On-site +1

$15 - $19.50/hr

Looking to learn and develop your customer service & Linux skills in the IT industry? We think we could help! Aquatis LLC is searching for brand new talent to join our network for providing our ...

Tory Burch LLC

Support Associate

Orlando, FL · On-site

$15.75 - $20.50/hr

... supporting front of the house and back of the house operations. You're also resourceful and ... One-to-two years of experience in a high volume, customer-drive retail environment, stock-related ...

Tory Burch

Support Associate

Orlando, FL · On-site

$15.75 - $20.50/hr

... supporting front of the house and back of the house operations. You're also resourceful and ... One-to-two years of experience in a high volume, customer-drive retail environment, stock-related ...

chicosfas

Support Associate - Soma

Winter Park, FL · On-site

$16 - $20.75/hr

We are customer obsessed, innovative, and have the best culture in retail. Join our team today! POSITION OBJECTIVE: The Support Associate is responsible for supporting a customer and product-focused ...

Chico's FAS, Inc.

Support Associate - Chico's

Orlando, FL · On-site

$15.75 - $20.50/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

chicosfas

Support Associate - Soma

Winter Park, FL · On-site

$16 - $20.75/hr

We are customer obsessed, innovative, and have the best culture in retail. Join our team today! POSITION OBJECTIVE: The Support Associate is responsible for supporting a customer and product-focused ...

Chico's FAS, Inc.

Support Associate - Soma

Winter Park, FL · On-site

$16 - $20.75/hr

We are customer obsessed, innovative, and have the best culture in retail. Join our team today! POSITION OBJECTIVE: The Support Associate is responsible for supporting a customer and product-focused ...

Chico's FAS

Support Associate - Soma

Winter Park, FL · On-site

$16 - $20.75/hr

We are customer obsessed, innovative, and have the best culture in retail. Join our team today! POSITION OBJECTIVE: The Support Associate is responsible for supporting a customer and product-focused ...

Chico's FAS, Inc.

Support Associate - Chico's

Winter Park, FL · On-site

$16 - $20.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS

Support Associate - Chico's

Winter Garden, FL · On-site

$15 - $19.50/hr

The Sales Associate is responsible for supporting Management in in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store ...

next page

Showing results 1-20

All JobsCustomer Support Associate JobsCustomer Support Associate Jobs in Orlando, FL

Customer Support Associate information

See Orlando, FL salary details

$11

$18

$26

How much do customer support associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer support associate in Orlando, FL is $18.69, according to ZipRecruiter salary data. Most workers in this role earn between $15.72 and $21.54 per hour, depending on experience, location, and employer.

What is a customer support associate?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What are the key skills and qualifications needed to thrive as a customer support associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What are some common challenges customer support associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What are the most commonly searched types of Customer Support jobs in Orlando, FL?

The most popular types of Customer Support jobs in Orlando, FL are:

What are popular job titles related to Customer Support Associate jobs in Orlando, FL?

For Customer Support Associate jobs in Orlando, FL, the most frequently searched job titles are:

What job categories do people searching Customer Support Associate jobs in Orlando, FL look for?

The top searched job categories for Customer Support Associate jobs in Orlando, FL are:

What cities near Orlando, FL are hiring for Customer Support Associate jobs?

Cities near Orlando, FL with the most Customer Support Associate job openings:

Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in Orlando, FL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $38,866 per year, or $18.7 per hour.

Associate, Customer Support

CardWorks

Lake Mary, FL • On-site

$15.25 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

CardWorks rating

9.1

Company rating: 9.1 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

1st of 21 rated payment service providers

Job description

Become an everyday champion - and build a career where your impact fuels financial progress.
What We Do
CardWorks Financial Group is a diversified financial services platform building ethical solutions across credit, lending, and the full customer lifecycle. Through our family of companies, CardWorks Financial Group tackles the complex challenges that larger financial institutions leave behind. We're embedded throughout the credit card ecosystem as a lender, servicer, and merchant acquirer.
Who We Are
  • Merrick Bank: The bank that builds
  • CardWorks Servicing: One partner, total performance
  • Carson Smithfield: Resolution with respect

With nearly 40 years of operating history, our track record is solid: disciplined in downturns and built to accelerate in recovery. The CardWorks Financial Group companies take precise approach in complex markets, as a top three non-prime focused general purpose card issuer and a top fifteen U.S. merchant acquirer.
Our team tackles the industry's most complex credit and payment challenges. And we believe that excellent work starts with a team that feels supported, respected, and empowered to grow.
CardWorks Servicing, LLC provides end-to end operational servicing functions for credit cards, secured cards, and installment loans. We service consumer and small business loans across the credit spectrum and offers backup servicing and due diligence services to capital providers and trustees.
Founded in 1997, Merrick Bank is an FDIC®-insured financial institution headquartered in South Jordan, Utah, with over $10 billion in assets. A wholly owned subsidiary of CardWorks Financial Group, Merrick Bank serves roughly five million cardmembers and more than 100,000 merchant customers, offering credit cards, recreational loans, deposit accounts, merchant services and bank sponsorships to consumers and businesses.
Carson Smithfield, LLC provides a variety of post-charge-off debt recovery services, including digital self-service, IVR, live agent, and external agency management.
Position Summary and Role Impact:
The Customer Support Associate I serves as a primary point of contact for accountholders in a call center environment. This role responds to inbound inquiries, provides account-related support, helps resolve questions or concerns, and delivers a professional and consistent customer experience. The associate follows established policies, procedures, and compliance requirements while accurately documenting interactions, supporting account servicing needs, and escalating more complex matters when appropriate. Through timely, accurate, and service-focused support, this role contributes to customer satisfaction, retention, and the overall effectiveness of the Customer Support team.
Essential Functions:
  • Responds to inbound telephone inquiries and provides accurate, professional support to accountholders regarding account information, transactions, payments, and general servicing needs.

  • Assists accountholders with questions, concerns, and routine account issues while delivering a positive customer experience and supporting customer retention.

  • Researches and resolves customer issues in accordance with established policies, procedures, regulatory requirements, and business guidelines.

  • Accurately updates, verifies, and notates customer information and call activity within designated systems to ensure complete and reliable account records.

  • Initiates and supports account transactions, service requests, billing dispute steps, and investigations as appropriate based on customer needs and department procedures.

  • Educates accountholders on applicable processes, including billing dispute procedures, required documentation, timelines, and available next steps.

  • Identifies calls or account matters requiring additional review and escalates appropriately to leadership, internal partners, or specialized support teams.

  • Meets established expectations for quality, productivity, attendance, compliance, and customer service standards.

  • Performs other duties as assigned.

Requirements for Success:
Education & Experience:
    • Requires a high school diploma or its equivalent

    • Prior customer service experience

    • Experience with First Data Resources (FDR), Evolve or related platforms preferred

    • One (1) + years of related inbound or outbound call center or collections experience desirable

    • Experience working with computers is required

    Knowledge, Skills and Capabilities:
    • Meets established unit standards for quantity, quality and monitoring

    • Responsible for monitoring monthly statistics and meeting personal and unit goals

    • Speaks clearly and is able to convey a clear message

    • Able to change applications and support business objectives.

    • Works to achieve department and individual goals; supports management and unit and team to accomplish company objectives

    Schedule Flexibility:
    Full-time positions are available across a variety of schedules, including day, evening, overnight, and weekend shifts. Specific schedules vary by position and location and will be discussed throughout the interview process. Schedule assignments are determined based on business needs and candidate availability at the time of hire. Candidates must be available to work the schedule associated with the position they are selected for.
    Bilingual Opportunities Available:
    Select openings require English/Spanish bilingual proficiency. Candidates applying for bilingual positions must be able to effectively communicate in both English and Spanish and may be assessed during the hiring process.
    #INDEG

Our Employee Value Proposition
  • Competitive Pay, including a Bonus Target or Variable Pay Incentive Program
  • Benefits Package -Medical, Dental, and Vision (plus much more)
  • 401(k) Plan with Company Match
  • Short- & Long-Term Disability
  • Wellness Programs
  • Group Life and AD&D Insurance
  • Paid Vacation, Sick Days and bank Holidays
  • Employee Engagement Activities including Employee Appreciation Day, DEI Employee Resource Groups, Corporate Social Responsibility, Service Recognition

We offer a total rewards package comprised of a competitive base rate of pay, variable pay incentive programs based on the role, and a comprehensive benefit suite. Offered rates of pay are determined based on job-related knowledge, relevant experience, skills, certifications, and geographic location.
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to age, race, color, sex, or gender identity/expression (including pregnancy, childbirth, transgender status, or sexual orientation), religion or creed, ancestry, citizenship, national origin, disability, military or veteran status, marital status, genetic information, or any other characteristic protected by applicable law.
We do not tolerate discrimination, harassment, or retaliation. Employment decisions are based solely on qualifications, merit, and business needs. Everyone is welcome here, and we hire based on your ability to do the job, not any protected characteristics.
If you need help or reasonable accommodation during the application or hiring process, please let your TA Partner know.

What CardWorks employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply