Customer Support Associate Jobs in Ocean Springs, MS

Responsibilities **SIGN ON BONUS is included as part of the offer for this role! This job is located on-site in Pascagoula, Mississippi. What You'll Do Day-to-Day: * Help Deck Division prepare for ATG and CREWCERT. Walk the crew through their line handling stations, boat deck, anchor detail, and UNREP stations so they know the layout of their ship before assessments begin. * Support Limited Training Teams (LTTs). Provide hands-on assistance during training evolutions to help the crew build proficiency before certification events. * Conduct ship checks. Walk the weather decks verifying that equipment is installed correctly and matches specifications and drawings - pelican hooks, life rings, davits, UNREP gear, helo tie-downs, etc. * Track equipment inventory. Verify that all required deck department gear is onboard, accounted for, and in the right location. * Bridge the gap between build specs and fleet requirements. When the shipyard built something to contract but the fleet needs it configured differently, you identify the disconnect and work with SUPSHIP and PMS 339 to resolve it. * Coordinate visits and inspections. Schedule and prepare for ATG walkdowns, ISIC visits, and other assessment events. Help the crew work through ASA checklists so they're ready when inspectors arrive. * Research and answer deck department questions. When the crew needs to know what the spec says about a particular station or piece of equipment, you pull the drawings and documentation to find the answer. * Deconflict competing priorities. Shipyard work, training events, and inspections all happen simultaneously. You help sort out scheduling and access so nothing falls through the cracks. * Support aviation as needed. Assist with flight deck certification prep, tie-down verification, and related tasks when requested. Former Boatswain's Mates (BM) and Aviation Boatswain's Mates (AB) are encouraged to apply! Required Qualifications * High School Diploma + 6 years of experience * At least 4 years must be relevant experience (preferable with Navy destroyers (DDG), amphibious Landing Platform Dock (LPD) and/or the amphibious Landing Helicopter Assault (LHA) naval platforms). * Must have a Secret clearance or the ability to obtain one. * Must have experience in DECK operations and be knowledgeable of US Navy operating, certification, training and administrative procedures. * Must be able to physically maneuver on board US Navy ships including accessing high and confined spaces and lift up to 50 pounds. * Experience with the MS Office suite of software, including Outlook, Word, Excel and Powerpoint. * Must be a US citizen. Desired Qualifications * Senior enlisted DECK personnel with any Search and Rescue (SAR), small boat operations and ship aviation facility experience is desirable. * Boatswain's Mates (BM) and Aviation Boatswain's Mates (AB) who have stood sea and anchor detail, been through ATG cycles, and knows what "ready for sea" looks like on a destroyer. * Understanding of drawings and blueprints to support ships force. #nowhiring #hotjob Overview Overview Noblis and our wholly owned subsidiaries, Noblis ESI and Noblis MSD, take on some of the nation's toughest challenges, delivering advanced solutions to our customers' most critical missions. We bring together leading scientific, engineering, and management expertise in a culture grounded in objectivity and collaboration, ensuring our work creates lasting impact across federal missions. We work with a broad range of government agencies in the defense, intelligence, and federal civilian sectors. Learn more and find opportunities at careers.noblis.org Why Work at Noblis At Noblis, we share a passion for excellence and innovation, and we create an environment where people can do meaningful work while maintaining the balance that keeps them energized and fulfilled. We seek out individuals with a natural curiosity and desire to collaborate and learn. We believe our people are our greatest strength, and we consistently seek exceptionally skilled, mission-driven professionals who care deeply about doing work that enriches lives and makes our nation safer. Noblis has earned numerous workplace awards for our culture, our commitment to employee well-being, and our dedication to meaningful, impactful work. We also maintain a drug-free workplace. Remote/hybrid status is subject to change based on Noblis and/or government requirements. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, sex, age, national origin, religion, physical or mental disability, pregnancy/childbirth and related medical conditions, veteran or military status, or any other characteristics protected by applicable federal, state, or local law. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us . EEO is the Law | E-Verify | Right to Work Total Rewards At Noblis we recognize and reward your contributions, provide you with growth opportunities, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, and work-life programs. Our award programs acknowledge employees for exceptional performance and superior demonstration of our service standards. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in our benefit programs. Other offerings may be provided for employees not within this category. We encourage you to learn more about our total benefits by visiting the Benefits page on our Careers site. Compensation at Noblis is determined by various factors, including but not limited to, the combination of education, certifications, knowledge, skills, competencies, and experience, internal and external equity, location, clearance level, as well as contract-specific affordability, organizational requirements and applicable employment laws. The projected compensation range for this position is based on full time status. For part time or on-call staff, compensation is proportionately adjusted based on hours worked. While monetary compensation is important, it's just one component of Noblis' total compensation package. Posted Salary Range USD $21.20 - USD $33.14 /Hr.