ZipRecruiter

Log In

1

Customer Support Associate Jobs in North Reading, MA

Milliken & Company

Support Associate

Hudson, NH · On-site

$17.25 - $22.25/hr

... for its customers and communities. Drawing on thousands of patents and a portfolio with ... POSITION TITLE / LOCATION Associate: Support Operator (Cleaner) - Hudson Plant JOB CLASSIFICATION ...

Tory Burch

Support Associate

Natick, MA · On-site

$17.50 - $22.75/hr

One-to-two years of experience in a high volume, customer-drive retail environment, stock-related experience a plus Must have open availability for a flexible work schedule that meets the needs of ...

Tory Burch LLC

Support Associate

Natick, MA · On-site

$17.50 - $22.75/hr

... supporting front of the house and back of the house operations. You're also resourceful and ... To Land This Role: • One-to-two years of experience in a high volume, customer-drive retail ...

Eastern Bank

Customer Support Specialist I

Wakefield, MA · On-site

$250/hr

The Customer Support Specialist must accurately and expediently answer inquiries on all types of ... Associate's degree or related knowledge/skills base gained through experience preferred. * Customer ...

chicosfas

Support Associate - Soma

Natick, MA

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

chicosfas

Support Associate - Chico's

Peabody, MA · On-site

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

chicosfas

Support Associate - Chico's

Peabody, MA · On-site

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS

Support Associate - Soma

Natick, MA · On-site

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

chicosfas

Support Associate - Chico's

Chestnut Hill, MA

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

chicosfas

Support Associate - Soma

Natick, MA

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

chicosfas

Support Associate - Chico's

Chestnut Hill, MA

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS

Support Associate - Chico's

Peabody, MA · On-site

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS, Inc.

Support Associate - Soma

Natick, MA · On-site

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS, Inc.

Support Associate - Chico's

Peabody, MA · On-site

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS

Support Associate - Chico's

Burlington, MA · On-site

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS

Support Associate - Chico's

Chestnut Hill, MA · On-site

$15 - $18.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

previous pagenext page

Showing results 21-40

All JobsCustomer Support Associate JobsCustomer Support Associate Jobs in North Reading, MA

Customer Support Associate information

See North Reading, MA salary details

$12

$20

$29

How much do customer support associate jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for customer support associate in North Reading, MA is $20.83, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $24.04 per hour, depending on experience, location, and employer.

What is a customer support associate?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What are the key skills and qualifications needed to thrive as a customer support associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What are some common challenges customer support associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What job categories do people searching Customer Support Associate jobs in North Reading, MA look for?

The top searched job categories for Customer Support Associate jobs in North Reading, MA are:

What cities near North Reading, MA are hiring for Customer Support Associate jobs?

Cities near North Reading, MA with the most Customer Support Associate job openings:

Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in North Reading, MA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $43,330 per year, or $20.8 per hour.

Support Associate

Milliken & Company

Hudson, NH • On-site

$17.25 - $22.25/hr

Full-time

Posted 13 days ago

Milliken & Company rating

7.7

Company rating: 7.7 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

13th of 62 rated fashion and textile manufacturers

Job description

Milliken & Company is a global manufacturing leader whose focus on materials science delivers tomorrow's breakthroughs today. From industry-leading molecules to sustainable innovations, Milliken creates products that enhance people's lives and deliver solutions for its customers and communities. Drawing on thousands of patents and a portfolio with applications across the textile, flooring, chemical and healthcare businesses, the company harnesses a shared sense of integrity and excellence to positively impact the world for generations. Discover more about Milliken's curious minds and inspired solutions at Milliken.com and on Facebook, Instagram and LinkedIn.
POSITION TITLE / LOCATION
Associate: Support Operator (Cleaner) - Hudson Plant
JOB CLASSIFICATION
Support Operator
POSITION REPORTS TO:
Hudson Plant Supervisor
POSITION OVERVIEW
Performs a wide variety of cleaning and janitorial duties
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
  • Regular and predictable attendance

Support Operator:
  • Clean, mop and stock bathrooms daily and as needed
  • Clean and mop breakrooms on a daily basis. Clean lunchroom equipment as needed including refrigerators, microwaves, toasters, etc.
  • Clean floors in offices and production areas.
  • Empty trash containers daily.
  • Shovel snow and assure that walkways and stairs are clear of ice and snow.
  • Monitor supply of janitorial supplies
  • Performs other related duties as required or directed.

MINIMUM QUALIFICATIONS
  • Legally authorized to work in the US
  • Ability to communicate effectively
  • Six months of janitorial experience

PREFERRED QUALIFICATIONS
  • High School Diploma or equivalent
  • Manufacturing experience
  • Textile knitting experience

SKILL REQUIREMENTS
  • Excellent hand/eye coordination
  • Adaptability - adapts to changes in the work environment
  • Attention to detail - thoroughness and accuracy when accomplishing a task ensuring all aspects are reviewed
  • Ability to identify and classify defects
  • Willing to work overtime
  • Ability to communicate effectively.
  • Self-motivated, able to work under minimal supervision.
  • Maintain high level of cleanliness.
  • Able to understand instructions associated with cleaning chemicals and equipment.

AUTHORIZED TRAINING TIME
12-16 Weeks
MACHINES, TOOLS AND EQUIPMENT USED:
  • Ladders
  • Scissors

PERSONAL PROTECTIVE EQUIPMENT USED:
  • Ear plugs
  • Steel Toe Safety Shoes
  • Safety Glasses

PHYSICAL REQUIREMENTS FREQUENCY, AMOUNT, OR DESCRIPTION
1. Standing: Ability to stand while working 95% of day
  1. Sitting: Ability to sit down 5% of day
  1. Moving: Ability to move throughout plant: 50% of day
  1. Lifting: Ability to lift up to 25 lbs. 10% of day
  1. Ascending/Descending: Ability to walk upstairs, climb to top of range

(approx. 16 ft) 35% of day
  1. Push/Pull/Reach: Ability to push/pull fabric rolls, A-frames (approx

1500lbs) 35% of day
  1. Bending: Ability to pick up objects from the floor 15% of day
  1. Visual Acuity: Visual acuity adequate to perform job duties,

including reading information from printed sources and
computer screens. 100% of day
9. Cognitive: Alert. Able to make decisions, reason, and understand
information. 100% of day
WORK ENVIRONMENT/SAFETY-SENSITIVE POSITION
This job operates in a manufacturing facility. This position is a safety-sensitive position and regularly works around moving mechanical parts and powered industrial vehicles. Noise level is generally loud. Temperatures can be more than 100 degrees Fahrenheit. Humidity level can be more than 98% for 100% of day.
SHIFT/WORK HOURS
Shift schedule will depend on open positions at time of hire and will be communicated with new hire paperwork. Weekends and holidays are scheduled depending on business demands.
  • 1st Shift: Monday-Friday

PAY/PAY PROGRESSION:
Training Rate:
Certified Rate:
EQUAL OPPORTUNITY EMPLOYER AND ACCOMMODATIONS
The company is an equal opportunity employer. All employment decisions are made without regard to any protected characteristic. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. The Company retains the right to change or assign other duties to this position.
Milliken is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, sex or gender (including pregnancy, childbirth or related medical condition, including but not limited to lactation), sexual orientation, gender identity or gender expression (including transgender status), ancestry, national origin, citizenship, age physical or mental disability, genetic information, marital status, veteran or military status or any other characteristic protected by applicable law.
To request a reasonable accommodation to complete a job application, pre-employment testing, a job interview, or to otherwise participate in the hiring process, please contact TalentAcquisition@milliken.com.
Apply now »

What Milliken & Company employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply