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Customer Support Associate Jobs in Miami, FL (NOW HIRING)

Frette

Support Associate

Bal Harbour, FL · On-site

$16.75 - $21.75/hr

The Support Associate is an integral part of the store team, acting as a key partner to management ... Partner with the Store Manager and Sales Specialists to prioritize customer sales and ensure ...

Frette

Support Associate

Bal Harbour, FL

$16.75 - $21.75/hr

The Support Associate is an integral part of the store team, acting as a key partner to management ... Partner with the Store Manager and Sales Specialists to prioritize customer sales and ensure ...

Frette

Support Associate

Bal Harbour, FL

$16.75 - $21.75/hr

The Support Associate is an integral part of the store team, acting as a key partner to management ... Partner with the Store Manager and Sales Specialists to prioritize customer sales and ensure ...

GA Telesis

Customer Support Specialist

Fort Lauderdale, FL · On-site

$17.25 - $23.25/hr

Within our Flight Solutions Group (FSG), our Customer Support team provides support to our Sales ... Associate's degree in business administration, marketing, aviation, finance, or a related field ...

New

Jackson Hewitt COO

Rehire Client Support Associate

Doral, FL · On-site

$16.75 - $23/hr

Join our team as a Seasonal Client Support Associate and be the friendly face for all those who ... Prior customer service or sales experience is preferred, but not required * Willingness to learn ...

CGI

Support Associate II

Miami, FL · On-site

$16.25 - $21/hr

Support Associate II Category: Business Analysis (functional and technical) Main location: United ... Resolve undeliverable mail items by contacting the customer and appropriately documenting all ...

CGI

Support Associate II

Miami, FL · On-site

$16.25 - $21/hr

Support Associate II Category: Business Analysis (functional and technical) Main location: United ... Resolve undeliverable mail items by contacting the customer and appropriately documenting all ...

CGI Inc.

Support Associate II

Miami, FL · On-site

$16.25 - $21/hr

Support Associate II Category: Business Analysis (functional and technical) Main location: United ... customers in a front facing capacity, and have the ability to work as a team in a fast-paced ...

Chico's FAS, Inc.

Support Associate - Soma

Coconut Creek, FL · On-site

$15.50 - $20/hr

We are customer obsessed, innovative, and have the best culture in retail. Join our team today! POSITION OBJECTIVE: The Support Associate is responsible for supporting a customer and product-focused ...

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All JobsCustomer Support Associate JobsCustomer Support Associate Jobs in Miami, FL

Customer Support Associate information

See Miami, FL salary details

$11

$19

$27

How much do customer support associate jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for customer support associate in Miami, FL is $19.14, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $22.07 per hour, depending on experience, location, and employer.

What is a customer support associate?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What are the key skills and qualifications needed to thrive as a customer support associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What are some common challenges customer support associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What are the most commonly searched types of Customer Support jobs in Miami, FL?

The most popular types of Customer Support jobs in Miami, FL are:

What are popular job titles related to Customer Support Associate jobs in Miami, FL?

For Customer Support Associate jobs in Miami, FL, the most frequently searched job titles are:

What job categories do people searching Customer Support Associate jobs in Miami, FL look for?

The top searched job categories for Customer Support Associate jobs in Miami, FL are:

What cities near Miami, FL are hiring for Customer Support Associate jobs?

Cities near Miami, FL with the most Customer Support Associate job openings:

Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in Miami, FL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $39,821 per year, or $19.1 per hour.

Customer Service Associate

Moov Pool Products

Dania Beach, FL • On-site

$45K - $55K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

About the role
The Customer Support Associate serves as the first point of contact for customers requiring assistance with pool equipment. This role is responsible for helping customers and Field service technician troubleshoot issues, answering product-related questions, creating service requests, and ensuring customers receive timely and effective support.
This position plays a key role in delivering an exceptional customer experience while supporting residential and commercial pool owners across the United States.
What you'll do
  • Respond to customer inquiries by phone, email, and other communication channels.
  • Assist customers with questions related to pool equipment, operation, and maintenance.
  • Perform first-level troubleshooting and remote diagnostics on pool equipment, including pumps, filters, heaters, automation systems, and water treatment equipment.
  • Identify issues that can be resolved remotely and guide customers through step-by-step solutions.
  • Create, document, and manage customer service requests.
  • Coordinate service appointments and communicate service updates to customers.
  • Escalate unresolved issues to the Service Dispatch team when on-site service is required.
  • Maintain accurate customer records and case notes within company systems.
  • Follow up with customers to ensure issues have been resolved satisfactorily.
  • Collaborate with Service Dispatch, Operations, and Field Technicians to ensure timely service delivery.
  • Continuously develop knowledge of pool equipment, products, and customer support best practices.
We are Offering
  • Salary range: $45,000 - $55,000 USD (based on experience)
  • Paid Training provided.
  • Career growth opportunities within the compagnie.
  • Health, dental, vision, Life and Disability insurance (with employer contribution)
  • 401(k) with employer match (up to 5%)
  • Paid time off (PTO): 2 weeks (10 days)
  • Up to 10 additional days weeks during Christmas Holidays
  • Employment is "at-will" as defined by Florida law
We are Looking for
  • Previous customer support experience
  • Strong communication skills and a customer-first attitude.
  • Ability to learn technical products and troubleshooting procedures.
  • Comfortable speaking with customers by phone throughout the day.
  • Strong organizational and problem-solving abilities.
  • Experience in swimming pools, spas, home services, HVAC, plumbing, construction, or related industries (Asset).
  • Proficiency with Microsoft Office and ticket management systems.

About Moov Pool Products
Moov is a fast-growing leader in the pool industry, bringing innovative products to customers across North America. As we scale, we are building a strong, agile organization designed to support our growth, foster collaboration, and deliver exceptional value and experiences to our customers and partners.

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