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Customer Support Associate Jobs in Maple Valley, WA

Motion Recruitment

Client Support - Associate

Fife, WA · On-site

$18.25 - $23.50/hr

Client Support Associate/ IT Specialist - Contractor Job Location: Fife WA USA 98424 Job Duration ... Success in this role requires strong customer service, clear communication, disciplined ...

New

ECP

Customer Support Representative (Remote)

Seattle, WA · Remote

$19.25 - $24.75/hr

Role Overview As a Customer Support Representative at ECP, you serve as the first point of contact ... Bachelor or Associate's degree preferred * A remote work environment that is compliant with ...

CGI Inc.

Passport Support Associate III

Seattle, WA · On-site

$25.79/hr

Passport Support Associate III Category: Administration Main location: United States, Washington ... Resolve undeliverable mail items by contacting the customer and appropriately documenting all ...

Epitec

Client Support - Associate

Fife, WA · On-site

$29/hr

The ideal candidate will have strong technical troubleshooting skills, excellent customer service, and experience supporting enterprise users in fast-paced operational settings. This position offers ...

EPITEC

Client Support - Associate

Fife, WA · On-site

$29/hr

The ideal candidate will have strong technical troubleshooting skills, excellent customer service, and experience supporting enterprise users in fast-paced operational settings. This position offers ...

Tapestry, Inc.

Sales Support Associate III

North Bend, WA · On-site

$18.50 - $24/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

Tapestry, Inc.

Sales Support Associate III

North Bend, WA · On-site

$18.50 - $24/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

Tapestry, Inc.

Sales Support Associate II

Bellevue, WA

$19.25 - $24.75/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

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All JobsCustomer Support Associate JobsCustomer Support Associate Jobs in Maple Valley, WA

Customer Support Associate information

See Maple Valley, WA salary details

$13

$23

$32

How much do customer support associate jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for customer support associate in Maple Valley, WA is $23.16, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $26.68 per hour, depending on experience, location, and employer.

What is a customer support associate?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What are the key skills and qualifications needed to thrive as a customer support associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What are some common challenges customer support associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What are the most commonly searched types of Customer Support jobs in Maple Valley, WA?

The most popular types of Customer Support jobs in Maple Valley, WA are:

What job categories do people searching Customer Support Associate jobs in Maple Valley, WA look for?

The top searched job categories for Customer Support Associate jobs in Maple Valley, WA are:

What cities near Maple Valley, WA are hiring for Customer Support Associate jobs?

Cities near Maple Valley, WA with the most Customer Support Associate job openings:

Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in Maple Valley, WA as of August 2026, with employment types broken down into 1% As Needed, 65% Full Time, 30% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $48,165 per year, or $23.2 per hour.

Client Support - Associate

Motion Recruitment

Fife, WA • On-site

$18.25 - $23.50/hr

Other

Posted 3 days ago

New

Job description

Job Title: Client Support Associate/ IT Specialist – Contractor
Job Location: Fife WA USA 98424
Job Duration: 3 Months Contract (potential for conversion to FTE)
Description:
The IT Specialist (Contractor) provides frontline technical support for corporate infrastructure and enterprise applications. This role supplements internal IT teams by delivering hands-on and remote technical support to internal customers while adhering to company policies, security standards, and IT best practices. The contractor partners with Operations, IT Shared Services, and approved vendors to help maintain reliable, secure, and efficient technology services across corporate office and distribution center environments. Success in this role requires strong customer service, clear communication, disciplined documentation, and the ability to prioritize and coordinate work across multiple stakeholders and locations.
Essential Duties And Responsibilities:
  • Core responsibilities include, but are not limited to:
  • Analyze, prioritize, resolve, document, and communicate outcomes for assigned incidents and service requests using approved ITSM tools and intake channels, meeting defined SLAs and customer expectations.
  • Provide timely, professional end-user support with strong ticket ownership; communicate status clearly, set expectations, and escalate unresolved issues to appropriate internal teams while remaining accountable through resolution.
  • Install, configure, maintain, and troubleshoot end-user hardware and software both on-site and remotely in accordance with corporate standards and security policies.
  • Support audio/visual, conferencing, and computing needs for meetings at assigned locations.
  • Assist with the planning, deployment, testing, installation, training, onboarding/offboarding support, and documentation of technical solutions; maintain and update SOPs/knowledge articles as needed.
  • Support technology lifecycle activities related to employee events, including equipment setup, refreshes, transfers, and removals, as directed.
  • Partners with Distribution Center Operations teams during peak shipping hours to support technical equipment needs such as printer maintenance, equipment returns (RMA), and basic repairs.
  • Track and assist with IT asset inventory, equipment lifecycle activities, spare parts, and stock levels; ensure accurate records, labeling, and handoff documentation as required.
  • Coordinate with approved vendors and internal stakeholders for repair and maintenance activities, including scheduling, on-site support, communication of timelines, and verification of functionality.
  • Support change management activities and follow approved procedures for all technology modifications.
  • Maintain cleanliness of organized IT work areas and ensure all other spaces are kept clear of clutter, obstructions, and potential safety hazards.
  • Perform other duties as assigned by the manager.

Relationships
Internal:
  • Internal end users across corporate offices and distribution centers
  • IT Shared Services, infrastructure, and application support teams
External:
  • Approved IT vendors and service providers supporting laptops, printers, alarms, badging systems, conferencing equipment, network devices, shipping carrier services, and display technologies

Work Environment:
  • On-site, region-based support role with hands-on support at assigned location(s)
  • Must work Holidays that fall during the week day.

Minimum Qualifications:
  • 5+ years of hands-on experience supporting enterprise IT environments
  • Demonstrated experience with: Windows desktop configuration, deployment, and troubleshooting, PC hardware installation, configuration, and repair Desktop and peripheral troubleshooting Mobile devices (iOS, Android smartphones and tablets)
  • Microsoft Office applications
  • Audio/visual support for enterprise conferencing systems
  • Strong organizational skills with the ability to manage multiple priorities, maintain accurate ticket notes/documentation, and follow standardized processes.
  • Demonstrated team collaboration and customer service skills; able to communicate clearly with end users and cross-functional partners (Leaders, HR, Operations, Shared Services, vendors).
  • Experience working in an ITSM/ticketing environment and adhering to service levels, escalation paths, and knowledge management practices.
  • Ability to work independently with limited supervision
  • Ability to proactively communicate challenges, delays, barriers, and identify solutions to drive change
  • Ability to travel locally within the assigned region as needed
  • Experience supporting distribution center or warehouse environments.

Preferred Qualifications:
  • Industry certifications such as CompTIA A+ or Microsoft certifications
  • Foundational networking knowledge (WLAN, LAN, TCP/IP, VLANs, routing)
  • Network and endpoint troubleshooting experience
  • Active Directory user and basic OU administration
  • Windows server environments (modern and legacy)
  • Core networking services (DHCP, DNS, TCP/IP)
  • Experience with enterprise endpoint, security, VPN, or VDI tools

Physical Requirements:
  • Frequently stand, walk, sit, and manipulate IT equipment
  • Occasionally drive, lift, carry, push/pull, climb, kneel, bend, reach, twist, and stoop
  • Ability to lift and carry up to 50 lbs. occasionally
  • Continuous manual dexterity for typing and use of IT and office equipment

Schedule:
The initial schedule for this position is Monday through Friday, from 8:00 AM to 5:00 PM.
After approximately 45 days, the schedule will transition to the following:
Monday, Wednesday, and Friday: 8:00 AM to 5:00 PM
Tuesday and Thursday: 10:00 AM to 7:00 PM
This schedule includes a one-hour lunch break each day.

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