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Customer Support Associate Jobs in Itasca, IL (NOW HIRING)

PBP Services

Facilities Support Associate

Aurora, IL · On-site

$21 - $23/hr

The Facilities Support Associate keeps the Aurora campus running smoothly - supporting office and ... Key Competencies Customer focus, reliability, attention to detail, organization and time management ...

Ampcus

Customer Services Support Operator

Buffalo Grove, IL · On-site

$17.50 - $22.25/hr

Associate's or Bachelor's degree. * Experience supporting HVAC, Building Automation, or Fire Safety customers. * SAP experience. * Salesforce experience. Key Technologies * SAP * Salesforce CRM * ...

Tapestry, Inc.

Sales Support Associate I

Chicago, IL · On-site

$17.50 - $22.75/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

Tapestry, Inc.

Sales Support Associate III

Chicago, IL · On-site

$17.50 - $22.75/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

Tapestry, Inc.

Temporary Sales Support Associate

Schaumburg, IL · On-site

$16.75 - $21.50/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

Tapestry, Inc.

Sales Support Associate III

Chicago, IL · On-site

$17.50 - $22.75/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

Tapestry, Inc.

Sales Support Associate III

Schaumburg, IL · On-site

$16.75 - $21.50/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

Tapestry, Inc.

Sales Support Associate III

Rosemont, IL · On-site

$17.25 - $22.25/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

Tapestry, Inc.

Sales Support Associate III

Rosemont, IL

$17.25 - $22.25/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

Tapestry, Inc.

Sales Support Associate III

Schaumburg, IL

$16.75 - $21.50/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

Tapestry, Inc.

Sales Support Associate III

Rosemont, IL · On-site

$17.25 - $22.25/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

Tapestry, Inc.

Sales Support Associate III

Schaumburg, IL · On-site

$16.75 - $21.50/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

Tapestry, Inc.

Sales Support Associate III

Skokie, IL

$16.25 - $21/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

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Showing results 41-60

All JobsCustomer Support Associate JobsCustomer Support Associate Jobs in Itasca, IL

Customer Support Associate information

See Itasca, IL salary details

$11

$19

$27

How much do customer support associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for customer support associate in Itasca, IL is $19.49, according to ZipRecruiter salary data. Most workers in this role earn between $16.39 and $22.45 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer support associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What is a customer support associate?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What are some common challenges customer support associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What job categories do people searching Customer Support Associate jobs in Itasca, IL look for? The top searched job categories for Customer Support Associate jobs in Itasca, IL are:
What cities near Itasca, IL are hiring for Customer Support Associate jobs? Cities near Itasca, IL with the most Customer Support Associate job openings:
Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in Itasca, IL as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $40,537 per year, or $19.5 per hour.

Facilities Support Associate

Relynt Facility Services LLC

Aurora, IL • On-site

$21 - $23/hr

Full-time

Posted 25 days ago

Job description

Description

The Facilities Support Associate keeps the Aurora campus running smoothly - supporting office and warehouse operations, mailroom and shipping, and day-to-day facilities needs. This role is the go-to contact for employees, contractors, and visitors on facility-related requests.



Requirements

Key Responsibilities
Support daily facilities operations across the Aurora campus office and warehouse, including access control, badge management, and visitor services.

Respond to and track facility service requests through to resolution.

Monitor and replenish office supplies, pantry areas, and facility inventories.

Manage the mailroom: receive, sort, and distribute incoming mail and packages; prepare and process outgoing mail and shipments through approved carriers (USPS, FedEx, UPS, DHL).

Operate postage meters, shipping software, and mailroom equipment; maintain accurate shipment records and mailroom supplies.

Notify employees of package arrivals and assist with pickup.

Ensure secure handling of confidential, sensitive, and high-value documents and packages.

Support office moves, inventory management, and other administrative projects as assigned.

Ensure compliance with company policies, safety standards, and building regulations.


  Required Qualifications

High school diploma or equivalent required; associate degree a plus.

1-3 years of experience in facilities, mail/office services, workplace operations, or a related support role.

Proficient in Microsoft Office and work order management systems; SAP experience a plus.

Basic knowledge of building systems and maintenance practices.

Strong customer service, communication, and organizational skills; able to prioritize multiple tasks accurately.

Able to lift up to 50 lbs. and perform occasional physical tasks such as moving furniture or equipment.

Comfortable working independently and as part of a team, with strong attention to detail and problem-solving ability.


  Preferred Qualifications

Experience in a corporate office, manufacturing, or educational environment.

Familiarity with shipping/carrier platforms and package tracking systems.

Knowledge of workplace safety standards and mail processing regulations.


  Key Competencies

Customer focus, reliability, attention to detail, organization and time management, communication, problem-solving, teamwork, confidentiality, adaptability, and safety awareness.


  Working Conditions

Combination of office and warehouse-based work, with frequent walking throughout the campus.

Regular interaction with employees, vendors, and delivery personnel.

Occasional lifting, carrying, and movement of office equipment.    



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