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Customer Support Associate Jobs in Gallatin, TN (NOW HIRING)

ABB

RDC Customer Support

Mount Juliet, TN · On-site

$17 - $23/hr

... support to the internal and external customers. Each day, you will coordinate with relevant ... Will consider associate's degree in engineering, Business administration or related field with 8+ ...

Abb Holdings Inc

RDC Customer Support

Mount Juliet, TN · On-site

$17 - $23/hr

... support to the internal and external customers. Each day, you will coordinate with relevant ... Will consider associate's degree in engineering, Business administration or related field with 8+ ...

ABB

RDC Customer Support

Mount Juliet, TN · On-site

$17 - $23/hr

... support to the internal and external customers. Each day, you will coordinate with relevant ... Will consider associate's degree in engineering, Business administration or related field with 8+ ...

Abb Holdings Inc

RDC Customer Support

Mount Juliet, TN · On-site

$16 - $20.50/hr

... support to the internal and external customers. Each day, you will coordinate with relevant ... Will consider associate's degree in engineering, Business administration or related field with 8+ ...

Tory Burch LLC

Support Associate

Nashville, TN · On-site

$16.50 - $21.25/hr

... supporting front of the house and back of the house operations. You're also resourceful and ... One-to-two years of experience in a high volume, customer-drive retail environment, stock-related ...

ABB

RDC Customer Support

Mount Juliet, TN · On-site

$16 - $20.50/hr

... support to the internal and external customers. Each day, you will coordinate with relevant ... Will consider associate's degree in engineering, Business administration or related field with 8+ ...

Tory Burch

Support Associate

Nashville, TN · On-site

$16.50 - $21.25/hr

... supporting front of the house and back of the house operations. You're also resourceful and ... One-to-two years of experience in a high volume, customer-drive retail environment, stock-related ...

Chico's FAS, Inc.

Support Associate - Chico's

Nashville, TN · On-site

$16.50 - $21.25/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS

Support Associate - Chico's

Mount Juliet, TN · On-site

$16 - $20.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS

Support Associate - Chico's

Murfreesboro, TN · On-site

$15.25 - $19.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS

Support Associate - Soma

Murfreesboro, TN · On-site

$15.25 - $19.75/hr

We are customer obsessed, innovative, and have the best culture in retail. Join our team today! POSITION OBJECTIVE: The Support Associate is responsible for supporting a customer and product-focused ...

Chico's FAS

Support Associate - Chico's

Nashville, TN

$16.50 - $21.25/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

TNBR Careers

Financial Support Associate 7

Nashville, TN · On-site

$42K - $53K/yr

POSITION ANNOUNCEMENT FINANCE SUPPORT ASSOCIATE 7 and Specifications Title: Finance Support ... Excellent customer service skills on the phone, in writing and in-person. Ability to learn and ...

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All JobsCustomer Support Associate JobsCustomer Support Associate Jobs in Gallatin, TN

Customer Support Associate information

See Gallatin, TN salary details

$11

$18

$26

How much do customer support associate jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for customer support associate in Gallatin, TN is $18.81, according to ZipRecruiter salary data. Most workers in this role earn between $15.82 and $21.68 per hour, depending on experience, location, and employer.

What is a customer support associate?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What are the key skills and qualifications needed to thrive as a customer support associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What are some common challenges customer support associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What are the most commonly searched types of Customer Support jobs in Gallatin, TN?

The most popular types of Customer Support jobs in Gallatin, TN are:

What are popular job titles related to Customer Support Associate jobs in Gallatin, TN?

For Customer Support Associate jobs in Gallatin, TN, the most frequently searched job titles are:

What job categories do people searching Customer Support Associate jobs in Gallatin, TN look for?

The top searched job categories for Customer Support Associate jobs in Gallatin, TN are:

What cities near Gallatin, TN are hiring for Customer Support Associate jobs?

Cities near Gallatin, TN with the most Customer Support Associate job openings:

Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in Gallatin, TN as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $39,130 per year, or $18.8 per hour.

Customer Support Specialist

NORTH AMERICAN COMPOSITES

Nashville, TN • On-site

$24 - $27/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Job description

Customer Support Specialist

Location: Nashville, TN - On-site

What is IP Corporation?

IP Corporation is a privately held, family-owned chemical manufacturing organization with more than 70 years of stability, innovation, and growth. Headquartered in Minnesota, IP Corporation supports a portfolio of operating companies that manufacture and distribute resins, gel coats, composite materials, and specialty polymer solutions used across a wide range of industrial applications.

Our operating companies, Interplastic Corporation, North American Composites, HK Research, and Molding Products, work together to deliver technical expertise, high-quality products, and long-term partnerships to customers around the world. We are known for our customer-first mindset, strong technical capabilities, and collaborative culture built on trust and continuous improvement.

What is a Customer Support Specialist?

The Customer Support Specialist is responsible for handling customer inquiries, supporting order management activities, and resolving issues to ensure a high level of service and responsiveness. This role works closely with Sales, Supply Chain, and Operations to support customer needs and ensure accurate and timely execution. The position plays a key role in maintaining customer satisfaction, supporting internal processes, and contributing to overall service performance.

What You Can Expect to Do as a Customer Support Specialist:

  • Manage customer inquiries related to orders, products, pricing, and delivery timelines.
  • Process and support customer orders with accuracy and attention to detail.
  • Coordinate with internal teams to ensure timely and complete order fulfillment.
  • Monitor order status and communicate updates to customers proactively.
  • Resolve order discrepancies, billing issues, and service-related concerns.
  • Maintain accurate customer and order data within ERP and CRM systems.
  • Support documentation and recordkeeping related to customer interactions.
  • Identify opportunities to improve processes and enhance customer experience.
  • Escalate complex issues to senior team members or leadership as needed.

What We Are Looking For in a Customer Support Specialist:

Required Qualifications

  • High school diploma or equivalent required.
  • 2-4 years of experience in customer support, customer service, or a related role.
  • Experience working with ERP and/or CRM systems such as SAP, Oracle, Salesforce, or similar.
  • Strong communication and interpersonal skills.
  • Strong attention to detail and organizational skills.
  • Problem-solving mindset with the ability to resolve issues effectively.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Ability to work both independently and as part of a team.

Preferred Qualifications

  • Associate or bachelor's degree preferred.
  • Manufacturing or distribution experience preferred.

Why Join IP Corporation?

  • Be part of a stable, privately held organization with more than 70 years of success and industry leadership.
  • Competitive benefits including medical, dental, vision, generous PTO, and a 401(k) with company match.
  • Opportunity to make a meaningful impact in a collaborative, values-driven organization where your contributions matter.
  • Work alongside experienced professionals in an environment that encourages continuous learning, development, and career growth.
  • Join a culture built on teamwork, integrity, innovation, and long-term customer partnerships.
  • Contribute to products and solutions that support a wide range of industries across North America and beyond.
  • Enjoy the benefits of a company that combines the stability of an established organization with the agility and entrepreneurial spirit to drive innovation and continuous improvement.

Physical Requirements and Work Environment

  • Ability to work in an office environment.
  • Ability to sit, stand, and use computer equipment for extended periods.
  • Ability to occasionally lift office supplies and materials as needed.

IP Corporation is an Equal Opportunity Employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic in accordance with applicable laws.

#LI-IPCORP