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Customer Support Associate Jobs in Evanston, IL (NOW HIRING)

Tapestry, Inc.

Sales Support Associate III

Chicago, IL · On-site

$17.50 - $22.75/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

Tapestry, Inc.

Sales Support Associate II

Chicago, IL

$17.50 - $22.75/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

Tapestry, Inc.

Sales Support Associate III

Chicago, IL · On-site

$17.50 - $22.75/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

Tapestry, Inc.

Sales Support Associate III

Schaumburg, IL

$16.75 - $21.50/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

Tapestry, Inc.

Sales Support Associate III

Rosemont, IL · On-site

$17.25 - $22.25/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

Tapestry, Inc.

Sales Support Associate III

Rosemont, IL

$17.25 - $22.25/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

Tapestry, Inc.

Temporary Sales Support Associate

Schaumburg, IL · On-site

$16.75 - $21.50/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

Tapestry, Inc.

Sales Support Associate I

Chicago, IL · On-site

$17.50 - $22.75/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

Tapestry, Inc.

Temporary Sales Support Associate

Skokie, IL

$16.25 - $21/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

Tapestry, Inc.

Sales Support Associate III

Rosemont, IL · On-site

$17.25 - $22.25/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

Tapestry, Inc.

Sales Support Associate III

Chicago, IL

$17.50 - $22.75/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

Tapestry, Inc.

Temporary Sales Support Associate

Schaumburg, IL · On-site

$16.75 - $21.50/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

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Showing results 41-60

All JobsCustomer Support Associate JobsCustomer Support Associate Jobs in Evanston, IL

Customer Support Associate information

See Evanston, IL salary details

$11

$19

$27

How much do customer support associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for customer support associate in Evanston, IL is $19.21, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $22.16 per hour, depending on experience, location, and employer.

What is a customer support associate?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What are the key skills and qualifications needed to thrive as a customer support associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What are some common challenges customer support associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What are the most commonly searched types of Customer Support jobs in Evanston, IL?

The most popular types of Customer Support jobs in Evanston, IL are:

What job categories do people searching Customer Support Associate jobs in Evanston, IL look for?

The top searched job categories for Customer Support Associate jobs in Evanston, IL are:

What cities near Evanston, IL are hiring for Customer Support Associate jobs?

Cities near Evanston, IL with the most Customer Support Associate job openings:

Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in Evanston, IL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $39,954 per year, or $19.2 per hour.

Customer Services Support Operator

Cynet Systems

Buffalo Grove, IL

$15 - $20/hr

Full-time

Re-posted 15 days ago

Job description

Job Title

Pay Range: $15hr - $20hr

Requirement/Must Have

  • High School degree or state-recognized GED.
  • 2+ years of practical Customer Support experience.
  • Strong verbal and written communication skills.
  • Experience with Microsoft Office applications.
  • Legally authorized to work in the United States on a continual and permanent basis without company sponsorship.

Responsibilities

  • Demonstrate the ability to prioritize the daily workload of internal & external customer inquiries, including recognizing urgency and acting accordingly.
  • Provide exposure to HVAC/Building Automation & Fire Safety customer segments.
  • Spend half the day on phones in a call center environment, with the other half focused on email and other required tasks.
  • Provide long-term resolutions to our customers, often through creative problem solving and collaboration across various functions throughout.
  • Manage incoming Salesforce mailboxes/queues and providing timely, professional responses.
  • Execute SAP daily transactions which include orders entry, status', returns, credits, debits, and quotes.
  • Provide user support on online catalog and ordering platform.
  • Research issues and questions using available information and resources.
  • Identify, redirect and/or escalate problems to appropriate resources per customer support procedures.
  • Fully utilize CRM, logging all customer contacts with thorough details.
  • Work with 3rd party suppliers on order execution, returns, customer inquiries, product selection and timely order status resolution.
  • Monitor and support on-line real time chat requests.

Nice to Have

  • Associate degree or bachelor's in related discipline.
  • Prior exposure to HVAC/Building Automation & Fire Safety customer segment.
  • SAP experience.
  • Salesforce experience.

Qualification And Education

  • Professionalism and excellent customer service skills.
Cynet Systems logo

About Cynet Systems

Sourced by ZipRecruiter

Cynet Systems Inc is a staffing and recruiting corporation nestled in Ashburn, VA, USA. Established in 2010, the company operates within the Information Technology and Services sector, specializing in providing effective workforce solutions to different business needs, including IT consulting, direct hire, and contract staffing services. Through the years, Cynet Systems has built an impressive portfolio, going beyond borders and expanding its operations internationally in Canada and India. Rooted in its core values of teamwork, leadership, and commitment, Cynet Systems helps businesses unlock their full potential by providing versatile and competent professionals that perfectly align with their needs. Fueled by their unwavering mission to deliver top-tier talent to businesses worldwide, Cynet Systems garnered various recognitions including SIA's fastest-growing staffing firms and Best Place to Work in Virginia for 2019.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Sterling, VA, US

Year founded

2010

Social media

Twitter

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