ZipRecruiter

Log In

1

Customer Support Associate Jobs in Decatur, AL (NOW HIRING)

Dollartree

Customer Service Associate

Madison, AL · On-site

$13 - $18/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...

Dollar Tree

Customer Service Associate

Madison, AL · On-site

$13 - $18/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...

Variety Stores LLC

Customer Service Associate

Athens, AL

$12.25 - $17/hr

Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. Summary As a Big Lots Customer Service Associate you will ...

Variety Stores LLC

Customer Service Associate

Decatur, AL

$13 - $18/hr

Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. Summary As a Big Lots Customer Service Associate you will ...

Pittsburgh Paints Co.

Store Sales Associate

Decatur, AL · On-site

$18/hr

The Opportunity The Store Sales Associate is a key member of the US Commercial team and plays an ... This position supports retail and contractor customers by providing product recommendations, color ...

Big Lots

Customer Service Associate

Decatur, AL · On-site

$13 - $18/hr

Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. Summary As a Big Lots Customer Service Associate you will ...

Big Lots

Customer Service Associate

Athens, AL · On-site

$12.25 - $17/hr

Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. Summary As a Big Lots Customer Service Associate you will ...

Big Lots

Customer Service Associate

Decatur, AL · On-site

$13.50 - $18.75/hr

Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. Summary As a Big Lots Customer Service Associate you will ...

Big Lots

Customer Service Associate

Athens, AL · On-site

$12.25 - $17/hr

Big Lots is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. Summary As a Big Lots Customer Service Associate you will ...

ARA

Associate Division Manager

Madison, AL · On-site

The Associate Division Manager (ADM) is responsible to lead cross-functional execution of ... customer support, growth through business development, innovation, collaboration, and ...

Cabela's

Customer Service Associate - Full Time

Huntsville, AL · On-site

$13.75 - $19/hr

Customer Relations Associate The Customer Relations Associate performs various Customer Service ... Supports a strong commitment to world class customer service and ensures a pleasant and productive ...

Family Dollar

Customer Service Associate I

Anderson, AL · On-site

$13.25 - $18.50/hr

Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...

Family Dollar

Customer Service Associate I

Huntsville, AL · On-site

$13.75 - $19/hr

Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...

previous pagenext page

Showing results 21-40

All JobsCustomer Support Associate JobsCustomer Support Associate Jobs in Decatur, AL

Customer Support Associate information

See Decatur, AL salary details

$11

$18

$26

How much do customer support associate jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for customer support associate in Decatur, AL is $18.76, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $21.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer support associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What is a customer support associate?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What are some common challenges customer support associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What are the most commonly searched types of Customer Support jobs in Decatur, AL? The most popular types of Customer Support jobs in Decatur, AL are:
What job categories do people searching Customer Support Associate jobs in Decatur, AL look for? The top searched job categories for Customer Support Associate jobs in Decatur, AL are:
What cities near Decatur, AL are hiring for Customer Support Associate jobs? Cities near Decatur, AL with the most Customer Support Associate job openings:
Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in Decatur, AL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $39,030 per year, or $18.8 per hour.

Customer Service Associate

Floor & Decor Holdings, Inc.

Huntsville, AL • On-site

$15/hr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Floor & Decor rating

6.7

Company rating: 6.7 out of 10

Based on 240 frontline employees who took The Breakroom Quiz

210th of 731 rated retailers

Job description

Base Pay
This role has a minimum base pay from $15.00 per hour with higher starting pay available based on experience.
Purpose:
As a Cashier (Customer Service Associate), you are the first and final interaction for Floor & Decor's customers. Our Cashiers are responsible for providing excellent customer service through greeting customers, checking out customers, handling product returns, performing basic cash office functions and providing every customer with an exceptional experience. Full-Time and Part-Time Positions Available.
Qualities we look for:
  • Friendly and enthusiastic
  • Entrepreneur and hard-working
  • Honest and accountable

Essential Job Functions:
  • Greet every customer in a helpful and courteous manner.
  • Connect with customers, ask about their projects, recommend our products and excite customers about their purchase.
  • Provide above and beyond customer service and exceed customer expectations.
  • Demonstrate and understand compliance of the company's safety processes.
  • Act and work in a manner consistent with the company's core values.
  • Process customers at checkout using the point of sale (POS) system.
  • Process customer refunds and exchanges according to established guidelines.
  • Open and close registers.
  • Follow established cash, check and credit card acceptance procedures.
  • Answer the telephone according to the company guidelines.
  • Stock, tag and display merchandise as required.
  • Be able to create price tags and merchandise signs.

Minimum Eligibility Requirements:
  • Must be 18 years or older
  • Knowledge of basic math skills
  • Customer service experience
  • Potential travel to other stores for support.

Working Conditions (travel & environment)
  • While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate.

Physical/Sensory Requirements
  • Medium Work - Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Note: Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.
Store Hours
Monday - Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Pickup Hours
Monday - Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Benefits & Rewards
Bonus opportunities & career advancement opportunities at every level
Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program
Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
Work-life balance, including:
  • Paid vacation and sick time for eligible associates
  • Paid holidays plus a personal holiday
  • Paid Volunteer Time Off that starts on Day 1

Equal Employment Opportunity
Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.
This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

What Floor & Decor employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply