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Customer Support Associate Jobs in Covington, LA

Inserso

Network Support Technician

New Orleans, LA · On-site

Associate Degree or equivalent experience. * 1+ years' of IT-related support experience, preferably in a helpdesk or customer support role. * Demonstrated ability to troubleshoot and resolve desktop ...

Cabana

Product and Operations Associate

New Orleans, LA · On-site

The Product and Operations Associate is an execution-focused and collaborative role supporting the ... Provide daily customer support functions via email and internal messaging systems * Maintain and ...

New

Cabana

Product and Operations Associate

New Orleans, LA · On-site

The Product and Operations Associate is an execution-focused and collaborative role supporting the ... Provide daily customer support functions via email and internal messaging systems * Maintain and ...

New

Dollar Tree

Customer Service Associate II

Ponchatoula, LA · On-site

$11.50 - $16/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...

Dollartree

Customer Service Associate II

Ponchatoula, LA · On-site

$11.50 - $16/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...

Family Dollar

Customer Service Associate I

Independence, LA · On-site

$12 - $16.50/hr

Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...

Family Dollar

Customer Service Associate I

Hammond, LA · On-site

$11.25 - $15.50/hr

Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...

Family Dollar

Customer Service Associate I

Slidell, LA · On-site

$11.25 - $15.50/hr

Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...

Family Dollar

Customer Service Associate I

Picayune, MS · On-site

$10.75 - $15/hr

Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...

Family Dollar

Customer Service Associate I

Carriere, MS · On-site

$13.50 - $18.50/hr

Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...

Family Dollar

Customer Service Associate I

Pearl River, LA · On-site

$12 - $16.50/hr

Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...

Family Dollar

Customer Service Associate I

Ponchatoula, LA · On-site

$11.50 - $16/hr

Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...

Family Dollar

Customer Service Associate 1

Carriere, MS · On-site

$13.50 - $18.50/hr

Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...

Family Dollar

Customer Service Associate I

Covington, LA · On-site

$12.50 - $17.25/hr

Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...

Dollartree

Customer Service Associate I

Lacombe, LA · On-site

$12.50 - $17.25/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...

Dollartree

Customer Service Associate I

Covington, LA · On-site

$12.50 - $17.25/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...

Dollar Tree

Customer Service Associate I

New Orleans, LA · On-site

$14 - $19.25/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...

Dollartree

Customer Service Associate I

Tickfaw, LA · On-site

$11 - $15.25/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...

Dollar Tree

Customer Service Associate I

New Orleans, LA · On-site

$14 - $19.25/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...

Dollar Tree

Customer Service Associate I

Picayune, MS · On-site

$12.25 - $17/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience ... We offer a wide variety of rewards to support your health, wealth, and mental well-being. In ...

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Showing results 21-40

All JobsCustomer Support Associate JobsCustomer Support Associate Jobs in Covington, LA

Customer Support Associate information

See Covington, LA salary details

$10

$17

$24

How much do customer support associate jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for customer support associate in Covington, LA is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $19.86 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer support associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What is a customer support associate?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What are some common challenges customer support associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What are the most commonly searched types of Customer Support jobs in Covington, LA? The most popular types of Customer Support jobs in Covington, LA are:
What are popular job titles related to Customer Support Associate jobs in Covington, LA? For Customer Support Associate jobs in Covington, LA, the most frequently searched job titles are:
What job categories do people searching Customer Support Associate jobs in Covington, LA look for? The top searched job categories for Customer Support Associate jobs in Covington, LA are:
What cities near Covington, LA are hiring for Customer Support Associate jobs? Cities near Covington, LA with the most Customer Support Associate job openings:
Customer Support Associate jobs near you

Network Support Technician

Inserso

New Orleans, LA • On-site

Full-time

Re-posted 15 days ago

Job description

Inserso is seeking Network Support Technicians to provide support to our DHS customers worldwide. This position provides onsite and remote Tier 2 support that requires prompt action and quick resolution of user IT issues to minimize downtime. These IT issues include hardware, software, applications, network diagnostics, cloud and other IT services, as requested.
The Network Support Technician reports to an Area Technical Lead and provides IT Field Operations (ITFO) support for 24x7 LANs and associated applications, peripherals, connectivity, and end-users in a Service Desk supported Tier II environment. This position relies on instructions and pre-established guidelines to perform the functions of the job while working independently and/or under immediate supervision. A certain degree of creativity and latitude is required.
Responsibilities:
  • Provide LAN administrator support with the installation, configuration and maintenance of network communication devices, servers, network storage arrays and tape backup units.
  • Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors.
  • Provide support of mobile and wireless devices to include smartphones, tablets, and hotspots.
  • Assist in testing, applying, and maintaining server configurations and related security patches.
  • Assist in maintaining and checking the health of systems and backups to include restore testing.
  • Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting needed to resolve tickets.
  • Update tickets following documentation templates and/or guidelines to ensure quality requirements are met.
  • Provide daily, weekly, and monthly activity reports describing activities accomplished in a timely manner.
  • Provide inventory support and input to the provided inventory system for the customer.
  • Responsible for installing and maintaining video teleconferencing infrastructure to include assisting with user requests.
  • Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events.
  • Conduct or provide new equipment deployments and/or requested deployment support.
  • Provide cabling support and run cables within data centers, LAN rooms and remote wiring closets.
  • Analyzes functional business requirements and design specifications for functional activities.
  • Effectively contribute to technical discussions and develop and present required briefing materials to ensure the customer's needs are met.
  • Should provide identification/fixing for the problems within existing systems design/implementation of new systems, enhances the existing systems and participates in analysis, design, and new construction of next generation IT systems.
  • Responsible for understanding the needs of the customers and the realities of commercially available IT products and creating requirements that will allow implementation by the architecture and engineering team and COTS products.
  • Must possess experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating systems, database/DBMS, and middleware.
Required Skills/Experience:
  • Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process.
  • Associate Degree or equivalent experience.
  • 1+ years' of IT-related support experience, preferably in a helpdesk or customer support role.
  • Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues.
  • General knowledge network products and systems.
  • Experience in a rapid paced, time sensitive, high-quality environment.
  • Must have excellent team skills and collaboration skills.
  • Attention to detail and follow-through.
  • Ability to work with minimal supervision.
  • Must pass Motor Vehicle Records check as this position is classified as a "Regular Driver" and overnight travel may be required (Actual travel percentage varies based upon location but is typically less than 20%). Must maintain a state of travel readiness required to take prompt action on support requests which may require local and/or overnight travel to Government locations (Local short notice travel to customer sites is common, extended overnight and air travel is typically less than 5% per year).
  • Must be comfortable working in a Law Enforcement environment which may consist of locations similar to detention facilities, prisons, or jails.
  • If the position requires you to enter certain facilities, you may be required to wear personal protective equipment and adhere to social distancing requirements.
Preferred Skills/Experience:
  • Prior experience providing technical enterprise support within a large, complex organization, dealing with a wide range of users, systems, and networks.
  • Possesses and applies expertise on multiple complex work assignments which are broad in nature, requiring originality and innovation in determining how to accomplish tasks.
  • Ability to apply comprehensive knowledge across key tasks and high impact assignments.
  • Experience evaluating system performance results and recommending improvements or optimizations.
  • Experience performing IT hardware repairs and installing replacement parts.
  • Experience planning and leading technology assignments and projects.
  • Prior hands-on experience with the setup, configuration and administration of servers and backups.
  • Experience functioning as a technical expert across multiple project assignments.
  • ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications.
Physical and/or Mental Qualifications:
  • Outstanding communication skills in both formal and informal formats with customers, stakeholders, and technical specialists.
  • This work requires that an individual position themselves to access computer and related equipment connections and be able to transport objects or equipment weighing up to 50 lbs.
EOE, including Disability/Vets.
Reasonable accommodation will be made for qualified individuals with a disability, where such accommodation will not impose an undue hardship during the application process and on the job.

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