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Customer Support Associate Jobs in Chester, VA (NOW HIRING)

MRC Global

Sales Support Associate

Richmond, VA

$16.75 - $21.75/hr

Job Purpose Performs administrative, clerical, and data entry duties to support sales operations ... Answer incoming calls from customers and internal contacts, take messages, and follow up ...

MRC Global

Sales Support Associate

Richmond, VA · On-site

$16.75 - $21.75/hr

Job Purpose Performs administrative, clerical, and data entry duties to support sales operations ... Answer incoming calls from customers and internal contacts, take messages, and follow up as ...

Home Depot

Store Support

Richmond, VA · On-site

$15 - $17/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Richmond, VA

$14.75 - $18.50/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Chester, VA

$13.75 - $17.25/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Mechanicsville, VA · On-site

$15 - $17/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Glen Allen, VA · On-site

$14.25 - $17.75/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Chester, VA · On-site

$15 - $17/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Midlothian, VA · On-site

$14.25 - $17.75/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Richmond, VA · On-site

$15 - $17/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Richmond, VA

$14.75 - $18.50/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

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Showing results 21-40

All JobsCustomer Support Associate JobsCustomer Support Associate Jobs in Chester, VA

Customer Support Associate information

See Chester, VA salary details

$11

$18

$26

How much do customer support associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for customer support associate in Chester, VA is $18.42, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $21.25 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer support associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What is a customer support associate?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What are some common challenges customer support associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What are the most commonly searched types of Customer Support jobs in Chester, VA? The most popular types of Customer Support jobs in Chester, VA are:
What are popular job titles related to Customer Support Associate jobs in Chester, VA? For Customer Support Associate jobs in Chester, VA, the most frequently searched job titles are:
What job categories do people searching Customer Support Associate jobs in Chester, VA look for? The top searched job categories for Customer Support Associate jobs in Chester, VA are:
What cities near Chester, VA are hiring for Customer Support Associate jobs? Cities near Chester, VA with the most Customer Support Associate job openings:
Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in Chester, VA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,312 per year, or $18.4 per hour.

Sales Support Associate

MRC Global

Richmond, VA

$16.75 - $21.75/hr

Full-time

Re-posted 12 days ago

MRC Global rating

8.6

Company rating: 8.6 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

50th of 416 rated retail wholesalers

Job description

MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide.

Job Purpose

Performs administrative, clerical, and data entry duties to support sales operations.

Responsibilities

Individualmust be able to perform the essential duties with or without reasonable accommodation.

  • Contribute to the efficient and effective operation of their team or departmentin order tomeet MRC Globalobjectives.

  • Establish andmaintainrelevant files and process incoming and outgoing mail.

  • Answer incoming calls from customers and internal contacts, take messages, and follow up asappropriate.

  • Perform efficient andaccuratedata entry using MRC Global-specific software: may include purchase orders, sales orders,expediting, sales quotes, buyouts, and/or direct shipments with vendor verification.

  • Confirm accuracy of purchases with vendors, including shipping, billing, and customer support.

  • Assistwith ongoing competitive analysis including the preparation of reports or other materials.

  • Assistwith general office duties and related tasks, i.e., travel arrangements, expense reporting, copying, filing, and office supply orders.

  • Establish excellent rapport with management, corporate employees, branch employees, vendors, and customers using written correspondence, proper phone etiquette, and other effective interpersonal skills.

  • Take reasonable care for the safety and health of yourself and others.

  • Report workplace hazards, injuries, or illnessesimmediately.

  • Perform other duties orprojects asassigned.

Qualifications

Any combination of requirementsthatprovidesthe knowledge and abilities necessary to perform essential dutiesandresponsibilitieswill be considered.

  • High school diploma or GED (General Education Degree).

  • Twoyearsofexperienceworking in a business office.

  • Experience or the ability to learnpurchasingsystems,RAZOR, and other MRC Global-specific software.

  • Ability tomaintainstrict confidentiality (specificallyregardingdepartment,contracts, and original cost of material), to prioritize multiple tasks, and to work independently and as part of a team.

  • Demonstrated Proficiencywith andaccuracy in using MS Office, including Word, Excel, PowerPoint, Access, and Outlook.

  • Ability to work scheduled and unscheduled overtime.

Additional Qualifications

  • Must have the ability to provide documentation verifying legal work status.

  • Ability to read and speak the English language proficientlyin order tocommunicate with others, understand and interpret safety instructions, and respond to inquiries.

  • Ability to understand andcomply withMRC guidelines and expectations,includingCode of Conduct and Conflict of Interest guidelines.

Working Conditions

  • For position-specific detailsregardingthe physical and mental demands and working conditions, contact Human Resources.

  • Reasonable accommodation may be made to enable individuals to perform essential functions.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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What MRC Global employees say

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