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Customer Support Associate Jobs in Charleston, SC

Chico's FAS, Inc.

Support Associate - Soma

Mount Pleasant, SC · On-site

$16.25 - $21/hr

We are customer obsessed, innovative, and have the best culture in retail. Join our team today! POSITION OBJECTIVE: The Support Associate is responsible for supporting a customer and product-focused ...

Chico's FAS

Support Associate - Soma

Charleston, SC

$16 - $20.50/hr

We are customer obsessed, innovative, and have the best culture in retail. Join our team today! POSITION OBJECTIVE: The Support Associate is responsible for supporting a customer and product-focused ...

Chico's FAS, Inc.

Support Associate - Soma

Charleston, SC · On-site

$16 - $20.50/hr

We are customer obsessed, innovative, and have the best culture in retail. Join our team today! POSITION OBJECTIVE: The Support Associate is responsible for supporting a customer and product-focused ...

Chico's FAS

Support Associate - Soma

Mount Pleasant, SC · On-site

$16.25 - $21/hr

We are customer obsessed, innovative, and have the best culture in retail. Join our team today! POSITION OBJECTIVE: The Support Associate is responsible for supporting a customer and product-focused ...

Soma

Support Associate - Soma

Mount Pleasant, SC · On-site

$14.25 - $18/hr

Retail Sales Associate We are customer obsessed, innovative, and have the best culture in retail. Join our team today! POSITION OBJECTIVE: The Support Associate is responsible for supporting a ...

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All JobsCustomer Support Associate JobsCustomer Support Associate Jobs in Charleston, SC

Customer Support Associate information

See Charleston, SC salary details

$11

$18

$26

How much do customer support associate jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for customer support associate in Charleston, SC is $18.73, according to ZipRecruiter salary data. Most workers in this role earn between $15.77 and $21.59 per hour, depending on experience, location, and employer.

What is a customer support associate?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What are the key skills and qualifications needed to thrive as a customer support associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What are some common challenges customer support associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What are the most commonly searched types of Customer Support jobs in Charleston, SC?

The most popular types of Customer Support jobs in Charleston, SC are:

What are popular job titles related to Customer Support Associate jobs in Charleston, SC?

For Customer Support Associate jobs in Charleston, SC, the most frequently searched job titles are:

What job categories do people searching Customer Support Associate jobs in Charleston, SC look for?

The top searched job categories for Customer Support Associate jobs in Charleston, SC are:

What cities near Charleston, SC are hiring for Customer Support Associate jobs?

Cities near Charleston, SC with the most Customer Support Associate job openings:

Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in Charleston, SC as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $38,962 per year, or $18.7 per hour.

Sales Support Associate

North Charleston, SC • On-site

Polly's Fine Jewelry
Retail • 11 - 50 employees
Learn more about Polly's Fine Jewelryexternal

$16.25 - $21/hr

Other

Posted 23 hours ago

Posted today

Job description

Location: Mount Pleasant, South Carolina

Workplace: On-site


About Polly’s Fine Jewelry

For 40 years, Polly’s Fine Jewelry has helped customers throughout the Lowcountry celebrate life’s most meaningful moments. As a family-owned business, we are known for exceptional service, beautiful jewelry, and the lasting relationships we build with our customers.

We are looking for a friendly, dependable, and highly organized Sales Support Associate to join our Mount Pleasant team.


About the Role

The Sales Support Associate plays an important role in keeping our showroom and daily operations running smoothly. This hands-on position combines customer service, jewelry repair coordination, merchandise management, and administrative support.

This role is ideal for someone who enjoys variety, takes pride in accuracy, and is interested in learning more about the fine jewelry industry.


What You’ll Do
  • Coordinate the intake, tracking, and completion of customer jewelry repairs
  • Communicate with customers regarding repairs, services, and completed items
  • Assist with basic jewelry and watch services
  • Receive, organize, transfer, and display merchandise
  • Support the sales team and assist customers during busy periods
  • Help maintain accurate records, organized showcases, supplies, and a polished showroom
  • Assist with gold buying and other daily store operations as needed


What We’re Looking For
  • Friendly, professional, and dependable
  • Highly organized with excellent attention to detail
  • Strong communication and customer-service skills
  • Comfortable handling jewelry and other valuable merchandise
  • Able to balance multiple responsibilities and adjust priorities throughout the day
  • Willing to learn Polly’s procedures and develop knowledge of the fine jewelry industry
  • Comfortable working independently while contributing to a team environment
  • Previous retail, customer service, administrative, or jewelry experience is helpful but not required
Why Join Polly’s?

You’ll become part of an established, family-owned company with a strong reputation in the Charleston community. This position offers the opportunity to gain hands-on fine jewelry experience, develop valuable customer-service and operational skills, and become an important part of a supportive store team.


Polly’s Fine Jewelry is an equal opportunity employer.

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