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Customer Support Associate Jobs in Cape Elizabeth, ME

CardWorks

Associate I, Customer Support

Long Island, ME · On-site

$18 - $24.50/hr

The associate follows established policies, procedures, and compliance requirements while ... Customer Support team. Essential Functions: * Responds to inbound telephone inquiries and ...

chicosfas

Support Associate - Soma

South Portland, ME · On-site

$15.10 - $18.90/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

chicosfas

Support Associate - Soma

South Portland, ME

$15.10 - $18.90/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS

Support Associate - Chico's

South Portland, ME · On-site

$15.10 - $18.90/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Chico's FAS

Support Associate - Soma

South Portland, ME · On-site

$15.10 - $18.90/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture where our core principles are at the forefront of all store operations. This is achieved through ...

Tapestry, Inc.

Sales Support Associate III

Freeport, ME

$17.50 - $22.75/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

New

Tapestry, Inc.

Sales Support Associate III

Freeport, ME · On-site

$17.50 - $22.75/hr

The Sales Support Associate role is an integral part of the store's overall success and efficiency ... Leaving a lasting impression on our customers through friendly, efficient interactions at our cash ...

Home Depot

Store Support

Auburn, ME · On-site

$16.25 - $20.25/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Portland, ME · On-site

$15.25 - $19.25/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

South Portland, ME · On-site

$17.50 - $19.50/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Auburn, ME · On-site

$16.50 - $18.50/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

The Home Depot

Store Support

Biddeford, ME · On-site

$15.75 - $19.75/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Biddeford, ME

$15.75 - $19.75/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Biddeford, ME · On-site

$16.50 - $18.50/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

The Home Depot

Store Support

Windham, ME · On-site

$15 - $18.75/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Windham, ME · On-site

$15 - $18.75/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Portland, ME · On-site

$18 - $20/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

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All JobsCustomer Support Associate JobsCustomer Support Associate Jobs in Cape Elizabeth, ME

Customer Support Associate information

See Cape Elizabeth, ME salary details

$11

$19

$27

How much do customer support associate jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for customer support associate in Cape Elizabeth, ME is $19.35, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $22.31 per hour, depending on experience, location, and employer.

What is a customer support associate?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What are the key skills and qualifications needed to thrive as a customer support associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What are some common challenges customer support associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What are the most commonly searched types of Customer Support jobs in Cape Elizabeth, ME?

The most popular types of Customer Support jobs in Cape Elizabeth, ME are:

What job categories do people searching Customer Support Associate jobs in Cape Elizabeth, ME look for?

The top searched job categories for Customer Support Associate jobs in Cape Elizabeth, ME are:

What cities near Cape Elizabeth, ME are hiring for Customer Support Associate jobs?

Cities near Cape Elizabeth, ME with the most Customer Support Associate job openings:

Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in Cape Elizabeth, ME as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $40,243 per year, or $19.3 per hour.

Associate I, Customer Support

Long Island, ME • On-site

CardWorks

9.1

Company rating: 9.1 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

1st of 21 rated payment service providers

Great coworkers

People enjoy working here

Good employer

Learn more about CardWorksexternal

$18 - $24.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

Become an everyday champion - and build a career where your impact fuels financial progress.


What We Do

CardWorks Financial Group is a diversified financial services platform building ethical solutions across credit, lending, and the full customer lifecycle. Through our family of companies, CardWorks Financial Group tackles the complex challenges that larger financial institutions leave behind. We're embedded throughout the credit card ecosystem as a lender, servicer, and merchant acquirer.

Who We Are

  • Merrick Bank: The bank that builds
  • CardWorks Servicing: One partner, total performance
  • Carson Smithfield: Resolution with respect

With nearly 40 years of operating history, our track record is solid: disciplined in downturns and built to accelerate in recovery. The CardWorks Financial Group companies take precise approach in complex markets, as a top three non-prime focused general purpose card issuer and a top fifteen U.S. merchant acquirer.

Our team tackles the industry's most complex credit and payment challenges. And we believe that excellent work starts with a team that feels supported, respected, and empowered to grow.

CardWorks Servicing, LLC provides end-to end operational servicing functions for credit cards, secured cards, and installment loans. We service consumer and small business loans across the credit spectrum and offers backup servicing and due diligence services to capital providers and trustees.


Founded in 1997, Merrick Bank is an FDIC-insured financial institution headquartered in South Jordan, Utah, with over $10 billion in assets. A wholly owned subsidiary of CardWorks Financial Group, Merrick Bank serves roughly five million cardmembers and more than 100,000 merchant customers, offering credit cards, recreational loans, deposit accounts, merchant services and bank sponsorships to consumers and businesses.

Carson Smithfield, LLC provides a variety of post-charge-off debt recovery services, including digital self-service, IVR, live agent, and external agency management.

PositionSummaryand Role Impact:
The Customer SupportAssociateIservesas a primary point of contact for accountholdersin a call center environment. This role responds to inboundinquiries, provides account-related support, helps resolvequestions orconcerns, and delivers a professional and consistentcustomerexperience. The associate follows established policies, procedures, and compliance requirements while accurately documenting interactions, supporting account servicing needs, and escalating more complex matters whenappropriate. Throughtimely,accurate, and service-focused support, this role contributes to customersatisfaction, retention, and the overall effectiveness of the Customer Support team.


Essential Functions:

  • Responds to inbound telephone inquiries and providesaccurate, professional support to accountholdersregardingaccount information, transactions, payments, and general servicing needs.
  • Assistsaccountholders with questions, concerns, and routine account issues while delivering a positive customer experience and supporting customer retention.
  • Researchesandresolvescustomer issuesin accordance withestablished policies, procedures, regulatory requirements, and business guidelines.
  • Accurately updates, verifies, and notates customer information and call activity within designated systems to ensure complete and reliable account records.
  • Initiates and supports account transactions, service requests, billing dispute steps, and investigations asappropriate basedon customer needs and department procedures.
  • Educates accountholders on applicable processes, including billing dispute procedures,requireddocumentation, timelines, and available next steps.
  • Identifiescalls or account matters requiringadditionalreview and escalates appropriately to leadership, internal partners, or specialized support teams.
  • Meets established expectations for quality, productivity, attendance, compliance, and customer service standards.
  • Performs other duties as assigned.

Requirements for Success:

Education & Experience:

  • Requires a high school diploma or its equivalent

  • Prior customer service experience

  • Experience with First Data Resources (FDR), Evolve or related platforms preferred

  • One (1)+years of related inbound or outbound callcenter orcollections experiencedesirable

  • Experienceworking with computers isrequired


Knowledge,Skillsand Capabilities:

  • Meets established unit standards for quantity,qualityand monitoring
  • Responsible formonitoringmonthly statistics and meeting personal and unit goals
  • Speaks clearly andis able toconvey a clear message
  • Able to change applications and support businessobjectives.
  • Works to achieve department and individual goals; supportsmanagement and unitand team toaccomplishcompany objectives

Schedule Flexibility:
Full-time positions are available across a variety of schedules, including day, evening, overnight, and weekend shifts. Specific schedules vary by position and location and will be discussed throughout the interview process. Schedule assignments are determined based on business needs and candidate availability at the time of hire. Candidates must be available to work the schedule associated with the position they are selected for.

Bilingual Opportunities Available:
Select openings require English/Spanish bilingual proficiency. Candidates applying for bilingual positions must be able to effectively communicate in both English and Spanish and may be assessed during the hiring process.

The hourly range for this position, if located in NY Metro/NY State is $17.50 to $22.00. However, please note that the salary range will vary for other geographic areas.

#INDEG

Our Employee Value Proposition

  • Competitive Pay, including a Bonus Target or Variable Pay Incentive Program
  • Benefits Package -Medical, Dental, and Vision (plus much more)
  • 401(k) Plan with Company Match
  • Short- & Long-Term Disability
  • Wellness Programs
  • Group Life and AD&D Insurance
  • Paid Vacation, Sick Days and bank Holidays
  • Employee Engagement Activities including Employee Appreciation Day, DEI Employee Resource Groups, Corporate Social Responsibility, Service Recognition

We offer a total rewards package comprised of a competitive base rate of pay, variable pay incentive programs based on the role, and a comprehensive benefit suite. Offered rates of pay are determined based on job-related knowledge, relevant experience, skills, certifications, and geographic location.


We are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to age, race, color, sex, or gender identity/expression (including pregnancy, childbirth, transgender status, or sexual orientation), religion or creed, ancestry, citizenship, national origin, disability, military or veteran status, marital status, genetic information, or any other characteristic protected by applicable law.

We do not tolerate discrimination, harassment, or retaliation. Employment decisions are based solely on qualifications, merit, and business needs. Everyone is welcome here, and we hire based on your ability to do the job, not any protected characteristics.

If you need help or reasonable accommodation during the application or hiring process, please let your TA Partner know.


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