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Customer Support Associate Jobs in Augusta, ME (NOW HIRING)

Home Depot

Store Support

Augusta, ME · On-site

$14.75 - $18.50/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Auburn, ME · On-site

$16.25 - $20.25/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Augusta, ME · On-site

$16.50 - $18.50/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

The Home Depot

Store Support

Topsham, ME · On-site

$15.25 - $19/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Topsham, ME · On-site

$16.50 - $18.50/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Auburn, ME · On-site

$16.50 - $18.50/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Waterville, ME · On-site

$15 - $18.75/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Topsham, ME · On-site

$15.25 - $19/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Waterville, ME · On-site

$16.50 - $18.50/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

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All JobsCustomer Support Associate JobsCustomer Support Associate Jobs in Augusta, ME

Customer Support Associate information

See Augusta, ME salary details

$11

$19

$28

How much do customer support associate jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for customer support associate in Augusta, ME is $19.82, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $22.84 per hour, depending on experience, location, and employer.

What is a customer support associate?

Customer Support Associates are professionals responsible for assisting customers with inquiries, problems, or complaints related to a company's products or services. They typically communicate with customers through various channels such as phone, email, chat, or social media to provide information, resolve issues, and ensure customer satisfaction. Their role is crucial in maintaining positive relationships between the company and its customers, as well as in gathering feedback to improve products and services.

What are the key skills and qualifications needed to thrive as a customer support associate, and why are they important?

To thrive as a Customer Support Associate, you need strong communication skills, problem-solving abilities, and a customer-centric mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, helpdesk ticketing systems, and basic office applications is typically required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These competencies are crucial to effectively resolve customer issues, maintain satisfaction, and uphold the company's reputation.

What are some common challenges customer support associates face, and how can they be managed effectively?

Customer Support Associates often encounter challenges such as handling difficult customers, managing multiple inquiries simultaneously, and maintaining up-to-date knowledge of products or services. To manage these effectively, it's helpful to develop strong communication and problem-solving skills, stay organized, and regularly participate in training sessions. Most companies provide supportive team environments and resources, such as knowledge bases and escalation paths, to help associates navigate complex situations and continue improving their performance.

What is the difference between Customer Support Associate vs Customer Service Representative?

AspectCustomer Support AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require technical knowledgeHigh school diploma or equivalent; basic communication skills
Work EnvironmentCall centers, online chat, email support, technical supportCall centers, retail, online support, in-person interactions
Employer & Industry UsageTech companies, e-commerce, telecom, software firmsRetail, banking, hospitality, telecom
Search & Comparison IntentCustomer Support Associate vs Customer Service Representative

While both roles involve assisting customers, Customer Support Associates often handle technical issues and support inquiries, whereas Customer Service Representatives focus on general customer interactions, sales, and account management. The roles overlap in communication skills but differ in technical complexity and work settings.

What are the most commonly searched types of Customer Support jobs in Augusta, ME?

The most popular types of Customer Support jobs in Augusta, ME are:

What job categories do people searching Customer Support Associate jobs in Augusta, ME look for?

The top searched job categories for Customer Support Associate jobs in Augusta, ME are:

What cities near Augusta, ME are hiring for Customer Support Associate jobs?

Cities near Augusta, ME with the most Customer Support Associate job openings:

Customer Support Associate jobs near you
Infographic showing various Customer Support Associate job openings in Augusta, ME as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $41,220 per year, or $19.8 per hour.

Millwork Sales and Support

Hammond Lumber Company

Belgrade, ME • On-site

$15.10 - $32/hr

Full-time

Re-posted 14 days ago

Hammond Lumber Company rating

6.0

Company rating: 6.0 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

Job description

Hammond Lumber Company, voted 2025's Best Places to Work in Maine and 2025's Best Company To Work For In New Hampshire, is seeking a Full-Time Millwork Sales and Support Associate for our Belgrade, Maine location.
Job Responsibilities
  • Collaborates with sales team to support customer needs and generate accurate quotes
  • Learns and utilizes millwork quoting software to prepare detailed and timely estimates
  • Assists customers by providing product information, pricing, and creative solutions
  • Maintains organized and accurate documentation for quotes, orders, and customer interactions
  • Contributes to department efficiency by supporting workflow improvements and ensuring quoting accuracy
  • This is a full-time on-site position based in our Belgrade, Maine location

Ideal Candidate Attributes
  • Effective team player who collaborates well with others
  • Detail-oriented and organized with strong follow-through
  • Willing to learn new software and expand millwork product knowledge
  • Strong problem-solving skills with the ability to offer creative solutions
  • Comfortable working independently while supporting sales efforts and customer needs
  • Ability to handle a fast-paced work environment

Requirements
  • Previous building materials, millwork, or construction industry experience is preferred, but not required.
  • We are willing to train the right candidate who has a strong work ethic and the right attitude.

Salary Description
$15.10 - $32.00 per hour

What Hammond Lumber Company employees say

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